Communication Skills

3. Communication in general
is process of sending and
receiving messages that
enables humans to share
knowledge, attitudes, and
skills. communication is
composed of two
dimensions - verbal and
nonverbal.

4. 7%
“
38%
55%
l”. Albert Mehrabian

6. Body language

7. It's how you looked when you said it,
Not what you actually said.

8. “Body language is more honest than
words”

10. How to understand a student’s body language.
Look at their eyes. Are they dull and unfocused?
If so, you are most likely boring them to death. Are
they trained across the room? Follow their gaze.
They may be trying to catch the eye of a friend. If a
student is paying attention to you, their eyes will be
focused on you. Their gaze may flick around, this is
nature
“Seven out of ten people cross their left arm over
their right.”

11. How to understand a student’s body language.
Evaluate their facial expression.
You can garner a lot from simple observation

12. How to understand a student’s body language.
Evaluate their posture. Are they slouched over
the desk? They may be trying not to fall asleep. A
student paying attention will usually be sitting up,
though almost no student sits poker straight.

13. How to understand a student’s body language.
Look at his or her legs. If his or her foot is
tapping against the floor, he or she may be
impatient with the lecture, conversation, or
presentation (Or they may just have ADHD or a
Kinesthetic learning style). Leg position varies from
student to student - some prefer to cross their legs,
or to place them firmly on the floor

14. How to understand a student’s body language.
Take clues from the environment. Look at
the whole body of students. Do they appear to be
interested? Or, as a whole, do they appear to be
bored?

15. Why Kids are Easier to Read
• Older people are harder to read than younger
ones .
• The child telling a lie Covers the mouth with
one or both hands they have less muscle tone
in the face

16. The teenager telling a lie
• Rubs fingers lightly around the mouth

17. The adult telling a lie

18. Boredom
The hand supporting the head to stop from
falling asleep

19. Eye Movements
• A. Recalling a picture
B. Recalling a sound

20. Eye Movements
• C. Recalling a feeling
D. Talking to oneself

21. Head Signals
• Head Up: Neutral Head
Position
• The Head Tilt: makes a
person appear smaller and
more submissive
• Head Down: a negative,
judgmental or aggressive
attitude

22. The Head Duck — trying to appear smaller in
order not to cause offence to others

23. Facial Expressions
• Face is the index of
Mind
• The eyes, the lips
and the muscles
express many
feelings
• It can also be
deceived by
manipulation

24. Read the face
Are you a good face reader?
What are the feelings and moods?
A
B
F
G
C
H
D
E
I
J

25. Read the face
Answers
A
Indifferent
F
Sad
B
Very sad
G
C
Happy
H
Very angry Naughty
D
Childish
I
Bored
E
Poker
J
Suspicious

27. Rule 1. Read Gestures in Clusters
Like any spoken language, body language has
words, sentences and punctuation.
Each gesture is like a single word and
one word may have several different
meanings.

28. Rule 2. Look for Congruence
If you, as the speaker, were to ask the listener
to give his opinion about something you've said and
he replied that he disagreed with you, his body language
signals would be congruent with his verbal sentences,
they would match.

29. Rule 3. Read Gestures in Context
All gestures should be considered in the
context in which they occur.
The man is cold, not defensive

32. Tips to use your Body
Language to control the
classroom

33. Be at your door to welcome pupils when they
arrive. Position yourself almost in the door way
so that pupils can't bumble inside in a great mass,
they have to slow down and go in individually. It
calms them down.

34. If pupils are in the classroom
already then stride in confidently
and greet the class with a loud,
clear and upbeat voice. Don't
scuttle in looking disorganized even
if you are — it makes you look
vulnerable

35. Use the whole classroom. Standing
behind a desk puts a barrier between
you and the pupils so walk around the
whole class when talking, using
different parts of the classroom to
explain concepts. This keeps them on
their toes a bit too. also sometimes
stand next to someone being a bit
disruptive when talking to a class —
they know exactly what you're doing
and tend to desist

36. Use your face. use expression to
communicate so much. look intently
for answers from pupils, smile
reassuringly when someone looks
tentative and adopt a thinking pose
(that's a finger to chin) when
encouraging students to think over a
question. also try to make eye
contact with each student a couple
of times in a lesson to let them know
that you aware of what they're up to,
good or bad

37. Try keeping body language open
when discussing negative behavior;
like don't stand directly front on to
a student, or above them. Also
don't invade their personal space
or lean in, and try not to fold your
arms or point as it is not going to
encourage pupils to be open
themselves