SlideShare ist ein Scribd-Unternehmen logo
1 von 24
Downloaden Sie, um offline zu lesen
WORKSHOP
YiLing Hsieh
Interview....etc
Storyboard
User Journey Map
UJM
5
Persona & Goal
stage
action
thinking
feeling
(UJM
highlights pain points)
YOUR TURN
Step 0 1
1. 1
2.
Step 1 20
1 ,
1.
2.
@
Step 2 15
UJM
1. Persona
2.
Step 3 15
1.
2.
SHARING TIME
3
Persona
UJM
Steps overview
Persona Goal
UJM
Journey mapping
UJM
retrospective map
prospective map
AI PS ID...
Excel Google sheets
or
Focus LESS on how pretty it is,
MORE on how valuable it is.
THANK YOU
YiLing Hsieh

Weitere ähnliche Inhalte

Was ist angesagt?

求職履歷面試技巧
求職履歷面試技巧求職履歷面試技巧
求職履歷面試技巧
kkjjkevin03
 
Smart Gamification
Smart GamificationSmart Gamification
Smart Gamification
Amy Jo Kim
 
論文口試簡報 陳正偉M9710305
論文口試簡報 陳正偉M9710305論文口試簡報 陳正偉M9710305
論文口試簡報 陳正偉M9710305
Cheng-Wei Chen
 

Was ist angesagt? (20)

9コマシナリオの使い方
9コマシナリオの使い方9コマシナリオの使い方
9コマシナリオの使い方
 
20101107 -消費者對誠品之喜好價值研究(論文口試簡報)
20101107 -消費者對誠品之喜好價值研究(論文口試簡報)20101107 -消費者對誠品之喜好價值研究(論文口試簡報)
20101107 -消費者對誠品之喜好價值研究(論文口試簡報)
 
不必說話就贏的簡報術
不必說話就贏的簡報術不必說話就贏的簡報術
不必說話就贏的簡報術
 
【GDM37】ゲームAIにおける意思決定と地形表現~『LEFT ALIVE』を事例に紹介~
【GDM37】ゲームAIにおける意思決定と地形表現~『LEFT ALIVE』を事例に紹介~【GDM37】ゲームAIにおける意思決定と地形表現~『LEFT ALIVE』を事例に紹介~
【GDM37】ゲームAIにおける意思決定と地形表現~『LEFT ALIVE』を事例に紹介~
 
ユーザビリティテストをやってみよう
ユーザビリティテストをやってみようユーザビリティテストをやってみよう
ユーザビリティテストをやってみよう
 
心地よいUIの温度 - 言葉と気遣いで高めるUI -
心地よいUIの温度 - 言葉と気遣いで高めるUI -心地よいUIの温度 - 言葉と気遣いで高めるUI -
心地よいUIの温度 - 言葉と気遣いで高めるUI -
 
多變量變異數分析
多變量變異數分析多變量變異數分析
多變量變異數分析
 
The 7-11 Openpoint UX design project
The 7-11 Openpoint UX design projectThe 7-11 Openpoint UX design project
The 7-11 Openpoint UX design project
 
ワイワイCAFE UX、デザイン思考、サービスデザインのための「現場で使えるカスタマージャーニーマップ入門」
ワイワイCAFE UX、デザイン思考、サービスデザインのための「現場で使えるカスタマージャーニーマップ入門」ワイワイCAFE UX、デザイン思考、サービスデザインのための「現場で使えるカスタマージャーニーマップ入門」
ワイワイCAFE UX、デザイン思考、サービスデザインのための「現場で使えるカスタマージャーニーマップ入門」
 
boketeのグロースハック 先生:イセ オサム
boketeのグロースハック 先生:イセ オサムboketeのグロースハック 先生:イセ オサム
boketeのグロースハック 先生:イセ オサム
 
Lean Customer Development と顧客インタビュー (技術者/研究者発スタートアップのためのリーンスタートアップ)
Lean Customer Development と顧客インタビュー (技術者/研究者発スタートアップのためのリーンスタートアップ)Lean Customer Development と顧客インタビュー (技術者/研究者発スタートアップのためのリーンスタートアップ)
Lean Customer Development と顧客インタビュー (技術者/研究者発スタートアップのためのリーンスタートアップ)
 
説得のためのテクノロジ:「カプトロジ」入門
説得のためのテクノロジ:「カプトロジ」入門説得のためのテクノロジ:「カプトロジ」入門
説得のためのテクノロジ:「カプトロジ」入門
 
UXデザインのはじめの一歩を体験しよう! 〜ユーザーインタビュー、ユーザー心理分析の基本〜
UXデザインのはじめの一歩を体験しよう! 〜ユーザーインタビュー、ユーザー心理分析の基本〜UXデザインのはじめの一歩を体験しよう! 〜ユーザーインタビュー、ユーザー心理分析の基本〜
UXデザインのはじめの一歩を体験しよう! 〜ユーザーインタビュー、ユーザー心理分析の基本〜
 
求職履歷面試技巧
求職履歷面試技巧求職履歷面試技巧
求職履歷面試技巧
 
Smart Gamification
Smart GamificationSmart Gamification
Smart Gamification
 
一日學會層級分析法(AHP)與網路層級分析法(ANP)-許旭昇-2014版
一日學會層級分析法(AHP)與網路層級分析法(ANP)-許旭昇-2014版一日學會層級分析法(AHP)與網路層級分析法(ANP)-許旭昇-2014版
一日學會層級分析法(AHP)與網路層級分析法(ANP)-許旭昇-2014版
 
論文口試簡報 陳正偉M9710305
論文口試簡報 陳正偉M9710305論文口試簡報 陳正偉M9710305
論文口試簡報 陳正偉M9710305
 
LINE@生活圈:操作教學手冊
LINE@生活圈:操作教學手冊LINE@生活圈:操作教學手冊
LINE@生活圈:操作教學手冊
 
テストを書こう、Unity編
テストを書こう、Unity編テストを書こう、Unity編
テストを書こう、Unity編
 
監票到底要怎麼監?
監票到底要怎麼監?監票到底要怎麼監?
監票到底要怎麼監?
 

Andere mochten auch

如何描繪公司的商業模式
如何描繪公司的商業模式如何描繪公司的商業模式
如何描繪公司的商業模式
基欽 劉
 
商業價值主張設計:價值地圖 Value proposition design canvas -Canvas
商業價值主張設計:價值地圖 Value proposition design canvas -Canvas商業價值主張設計:價值地圖 Value proposition design canvas -Canvas
商業價值主張設計:價值地圖 Value proposition design canvas -Canvas
士杰 戴
 
第0課:資訊架構導覽 alex
第0課:資訊架構導覽 alex第0課:資訊架構導覽 alex
第0課:資訊架構導覽 alex
Alex Wu
 
那些年我不在 Scrum team 的日子
那些年我不在 Scrum team 的日子那些年我不在 Scrum team 的日子
那些年我不在 Scrum team 的日子
Ken Kuan
 

Andere mochten auch (20)

認識用戶體驗設計的價值與招募要點 - Recruit UX Talents For Your Team
認識用戶體驗設計的價值與招募要點 - Recruit UX Talents For Your Team認識用戶體驗設計的價值與招募要點 - Recruit UX Talents For Your Team
認識用戶體驗設計的價值與招募要點 - Recruit UX Talents For Your Team
 
產品設計的0到1,與1到1億
產品設計的0到1,與1到1億產品設計的0到1,與1到1億
產品設計的0到1,與1到1億
 
用戶體驗設計,從需求到產品落地
用戶體驗設計,從需求到產品落地用戶體驗設計,從需求到產品落地
用戶體驗設計,從需求到產品落地
 
「別做天兵設計」第五章需求分析-HPX讀書會分享
「別做天兵設計」第五章需求分析-HPX讀書會分享「別做天兵設計」第五章需求分析-HPX讀書會分享
「別做天兵設計」第五章需求分析-HPX讀書會分享
 
UX 與組織衝突
UX 與組織衝突UX 與組織衝突
UX 與組織衝突
 
如何描繪公司的商業模式
如何描繪公司的商業模式如何描繪公司的商業模式
如何描繪公司的商業模式
 
商業價值主張設計:價值地圖 Value proposition design canvas -Canvas
商業價值主張設計:價值地圖 Value proposition design canvas -Canvas商業價值主張設計:價值地圖 Value proposition design canvas -Canvas
商業價值主張設計:價值地圖 Value proposition design canvas -Canvas
 
獲利世代與免費商業模式
獲利世代與免費商業模式獲利世代與免費商業模式
獲利世代與免費商業模式
 
怦然心動的日本之旅
怦然心動的日本之旅怦然心動的日本之旅
怦然心動的日本之旅
 
拿掉性別,我們還剩什麼?
拿掉性別,我們還剩什麼?拿掉性別,我們還剩什麼?
拿掉性別,我們還剩什麼?
 
Google analytic網站分析101分享
Google analytic網站分析101分享Google analytic網站分析101分享
Google analytic網站分析101分享
 
設計好網站的黃金準則-Ch9-產品資訊
設計好網站的黃金準則-Ch9-產品資訊設計好網站的黃金準則-Ch9-產品資訊
設計好網站的黃金準則-Ch9-產品資訊
 
使用者介面設計-Ch5-完成任務
使用者介面設計-Ch5-完成任務使用者介面設計-Ch5-完成任務
使用者介面設計-Ch5-完成任務
 
資訊架構學 Ch8
資訊架構學 Ch8資訊架構學 Ch8
資訊架構學 Ch8
 
第0課:資訊架構導覽 alex
第0課:資訊架構導覽 alex第0課:資訊架構導覽 alex
第0課:資訊架構導覽 alex
 
那些年我不在 Scrum team 的日子
那些年我不在 Scrum team 的日子那些年我不在 Scrum team 的日子
那些年我不在 Scrum team 的日子
 
小書摘《性感小數字》Ch6-測量的標準
小書摘《性感小數字》Ch6-測量的標準小書摘《性感小數字》Ch6-測量的標準
小書摘《性感小數字》Ch6-測量的標準
 
兒童期不良經驗(ACEs)簡介
兒童期不良經驗(ACEs)簡介兒童期不良經驗(ACEs)簡介
兒童期不良經驗(ACEs)簡介
 
敏捷開發與Scrum
敏捷開發與Scrum敏捷開發與Scrum
敏捷開發與Scrum
 
從Scrum到放棄scrum
從Scrum到放棄scrum從Scrum到放棄scrum
從Scrum到放棄scrum
 

Kürzlich hochgeladen

Just Call Vip call girls diu Escorts ☎️9352988975 Two shot with one girl (diu )
Just Call Vip call girls diu Escorts ☎️9352988975 Two shot with one girl (diu )Just Call Vip call girls diu Escorts ☎️9352988975 Two shot with one girl (diu )
Just Call Vip call girls diu Escorts ☎️9352988975 Two shot with one girl (diu )
gajnagarg
 
Vip Mumbai Call Girls Borivali Call On 9920725232 With Body to body massage w...
Vip Mumbai Call Girls Borivali Call On 9920725232 With Body to body massage w...Vip Mumbai Call Girls Borivali Call On 9920725232 With Body to body massage w...
Vip Mumbai Call Girls Borivali Call On 9920725232 With Body to body massage w...
amitlee9823
 
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men 🔝dharamshala🔝 ...
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men  🔝dharamshala🔝  ...➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men  🔝dharamshala🔝  ...
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men 🔝dharamshala🔝 ...
amitlee9823
 
How to Build a Simple Shopify Website
How to Build a Simple Shopify WebsiteHow to Build a Simple Shopify Website
How to Build a Simple Shopify Website
mark11275
 
Jigani Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
Jigani Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...Jigani Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
Jigani Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
amitlee9823
 
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men 🔝Kolkata🔝 Escorts...
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men  🔝Kolkata🔝   Escorts...➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men  🔝Kolkata🔝   Escorts...
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men 🔝Kolkata🔝 Escorts...
amitlee9823
 
call girls in Dakshinpuri (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
call girls in Dakshinpuri  (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️call girls in Dakshinpuri  (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
call girls in Dakshinpuri (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
9953056974 Low Rate Call Girls In Saket, Delhi NCR
 
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
amitlee9823
 
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men 🔝jhansi🔝 Escorts S...
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men  🔝jhansi🔝   Escorts S...➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men  🔝jhansi🔝   Escorts S...
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men 🔝jhansi🔝 Escorts S...
amitlee9823
 
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard  ...Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard  ...
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...
nirzagarg
 
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
sriharipichandi
 
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
amitlee9823
 
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men 🔝dehradun🔝 Escor...
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men  🔝dehradun🔝   Escor...➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men  🔝dehradun🔝   Escor...
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men 🔝dehradun🔝 Escor...
amitlee9823
 
Abortion Pills in Oman (+918133066128) Cytotec clinic buy Oman Muscat
Abortion Pills in Oman (+918133066128) Cytotec clinic buy Oman MuscatAbortion Pills in Oman (+918133066128) Cytotec clinic buy Oman Muscat
Abortion Pills in Oman (+918133066128) Cytotec clinic buy Oman Muscat
Abortion pills in Kuwait Cytotec pills in Kuwait
 

Kürzlich hochgeladen (20)

Just Call Vip call girls diu Escorts ☎️9352988975 Two shot with one girl (diu )
Just Call Vip call girls diu Escorts ☎️9352988975 Two shot with one girl (diu )Just Call Vip call girls diu Escorts ☎️9352988975 Two shot with one girl (diu )
Just Call Vip call girls diu Escorts ☎️9352988975 Two shot with one girl (diu )
 
Vip Mumbai Call Girls Borivali Call On 9920725232 With Body to body massage w...
Vip Mumbai Call Girls Borivali Call On 9920725232 With Body to body massage w...Vip Mumbai Call Girls Borivali Call On 9920725232 With Body to body massage w...
Vip Mumbai Call Girls Borivali Call On 9920725232 With Body to body massage w...
 
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men 🔝dharamshala🔝 ...
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men  🔝dharamshala🔝  ...➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men  🔝dharamshala🔝  ...
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men 🔝dharamshala🔝 ...
 
How to Build a Simple Shopify Website
How to Build a Simple Shopify WebsiteHow to Build a Simple Shopify Website
How to Build a Simple Shopify Website
 
Sweety Planet Packaging Design Process Book.pptx
Sweety Planet Packaging Design Process Book.pptxSweety Planet Packaging Design Process Book.pptx
Sweety Planet Packaging Design Process Book.pptx
 
Jordan_Amanda_DMBS202404_PB1_2024-04.pdf
Jordan_Amanda_DMBS202404_PB1_2024-04.pdfJordan_Amanda_DMBS202404_PB1_2024-04.pdf
Jordan_Amanda_DMBS202404_PB1_2024-04.pdf
 
Jigani Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
Jigani Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...Jigani Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
Jigani Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
 
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men 🔝Kolkata🔝 Escorts...
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men  🔝Kolkata🔝   Escorts...➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men  🔝Kolkata🔝   Escorts...
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men 🔝Kolkata🔝 Escorts...
 
call girls in Dakshinpuri (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
call girls in Dakshinpuri  (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️call girls in Dakshinpuri  (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
call girls in Dakshinpuri (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
 
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
 
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men 🔝jhansi🔝 Escorts S...
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men  🔝jhansi🔝   Escorts S...➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men  🔝jhansi🔝   Escorts S...
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men 🔝jhansi🔝 Escorts S...
 
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard  ...Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard  ...
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...
 
UI:UX Design and Empowerment Strategies for Underprivileged Transgender Indiv...
UI:UX Design and Empowerment Strategies for Underprivileged Transgender Indiv...UI:UX Design and Empowerment Strategies for Underprivileged Transgender Indiv...
UI:UX Design and Empowerment Strategies for Underprivileged Transgender Indiv...
 
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
 
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
 
Hire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
Hire 💕 8617697112 Meerut Call Girls Service Call Girls AgencyHire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
Hire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
 
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men 🔝dehradun🔝 Escor...
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men  🔝dehradun🔝   Escor...➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men  🔝dehradun🔝   Escor...
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men 🔝dehradun🔝 Escor...
 
Just Call Vip call girls Nagpur Escorts ☎️8617370543 Starting From 5K to 25K ...
Just Call Vip call girls Nagpur Escorts ☎️8617370543 Starting From 5K to 25K ...Just Call Vip call girls Nagpur Escorts ☎️8617370543 Starting From 5K to 25K ...
Just Call Vip call girls Nagpur Escorts ☎️8617370543 Starting From 5K to 25K ...
 
Abortion Pills in Oman (+918133066128) Cytotec clinic buy Oman Muscat
Abortion Pills in Oman (+918133066128) Cytotec clinic buy Oman MuscatAbortion Pills in Oman (+918133066128) Cytotec clinic buy Oman Muscat
Abortion Pills in Oman (+918133066128) Cytotec clinic buy Oman Muscat
 
8377087607, Door Step Call Girls In Kalkaji (Locanto) 24/7 Available
8377087607, Door Step Call Girls In Kalkaji (Locanto) 24/7 Available8377087607, Door Step Call Girls In Kalkaji (Locanto) 24/7 Available
8377087607, Door Step Call Girls In Kalkaji (Locanto) 24/7 Available