1.
Answer the following questions, and support your answers with
the course materials:
What is the root cause of Loretta’s problem?
List
three
specific recommendations that Loretta can do today to turn this
situation around. Make sure the three recommendations are
actionable
(in other words, Loretta can take your advice and put it into
practice immediately) and
specific
(in other words, not too general that it cannot be easily
understood). For example, “improve communication skills” is
not actionable today, and too general to be clearly understood.
However, “give immediate feedback to demonstrate she is
actively listening” can be put into practice today and is specific
enough to be understood. (Do not use this example in your
answer!).