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Mobile Performance Support
End 2011

                                        World Population: 7 billion

                                        5.9 billion* mobile subscriptions
                                        Global penetration: 87%
                                        Developing World: 79%




Photograph: © Charles Jennings


                                 * Data from International Telecommunications Union (ITU) 2012   2
                                                                                                     2
Children in the US are more likely to
own a mobile phone than a book




         (85% of children own a phone
         while only 73% own books at
         home*)




                                                    3
                   * Data: Sybase, September 2010
Performance Support
Learning at the moment of need

                      Performance Support
       Access to knowledge at the point of need provides the
                   real competitive advantage




    Memorization          Familiarization         On-Demand


     Concept                Context                    Task
  Purely conceptual    What is the process?       How do I do this?

Training
                                               Performance Support
                                        WORKPLACE LEARNING
„Pull‟ Learning
from PUSH to PULL
from STOCKS to FLOWS




                    “We are moving from STOCKS of Knowledge to
                               FLOWS of knowledge”



John Seely Brown
(former Chief Scientist, Xerox PARC)
Rethinking Learning
Most Learning Happens beneath the waterline


     10%                         formal            courses                      Process
 above waterline                                                              Management




                    informal
                                                        observation


                                                 projects
     90%                                                                         Support
below waterline                                                                 Guidance
                                                                   mistakes
                                             rich conversations


                               successes &              informal
                                 failures               coaching
The 70:20:10 framework
The     70:20:10 framework
    70%                      20%                   10%



                                             LEARN & DEVELOP
LEARN & DEVELOP         LEARN & DEVELOP
                                                THROUGH
   THROUGH                 THROUGH
                                               STRUCTURED
  EXPERIENCE                OTHERS
                                           COURSES & PROGRAMS




                  90%            = EXPERIENTIAL & SOCIAL
                                LEARNING & DEVELOPMENT
Learning at
the Speed of Business
Learning at the SPEED of Business




“there is an inherent inertia in traditional learning approaches”
Charles Jennings
                                                              Duntroon Associates
                                                             email: charles@duntroon.com
                                                               Web: www.duntroon.com
                                                              Twitter: @charlesjennings

                                                         Blog: charles-jennings.blogspot.com
                                                            (or from www.duntroon.com)


                                                               Internet Time Alliance
                                                            www.internettimealliance.com



All content © copyright Duntroon Associates or licensed for Duntroon use except where
       stated. Not to be distributed in electronic format without prior permission.
                    No content to be copied without prior permission

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Talking Performance Support with Charles Jennings and Xyleme

  • 2. End 2011 World Population: 7 billion 5.9 billion* mobile subscriptions Global penetration: 87% Developing World: 79% Photograph: © Charles Jennings * Data from International Telecommunications Union (ITU) 2012 2 2
  • 3. Children in the US are more likely to own a mobile phone than a book (85% of children own a phone while only 73% own books at home*) 3 * Data: Sybase, September 2010
  • 5. Learning at the moment of need Performance Support Access to knowledge at the point of need provides the real competitive advantage Memorization Familiarization On-Demand Concept Context Task Purely conceptual What is the process? How do I do this? Training Performance Support WORKPLACE LEARNING
  • 8. from STOCKS to FLOWS “We are moving from STOCKS of Knowledge to FLOWS of knowledge” John Seely Brown (former Chief Scientist, Xerox PARC)
  • 10. Most Learning Happens beneath the waterline 10% formal courses Process above waterline Management informal observation projects 90% Support below waterline Guidance mistakes rich conversations successes & informal failures coaching
  • 12. The 70:20:10 framework 70% 20% 10% LEARN & DEVELOP LEARN & DEVELOP LEARN & DEVELOP THROUGH THROUGH THROUGH STRUCTURED EXPERIENCE OTHERS COURSES & PROGRAMS 90% = EXPERIENTIAL & SOCIAL LEARNING & DEVELOPMENT
  • 13. Learning at the Speed of Business
  • 14. Learning at the SPEED of Business “there is an inherent inertia in traditional learning approaches”
  • 15. Charles Jennings Duntroon Associates email: charles@duntroon.com Web: www.duntroon.com Twitter: @charlesjennings Blog: charles-jennings.blogspot.com (or from www.duntroon.com) Internet Time Alliance www.internettimealliance.com All content © copyright Duntroon Associates or licensed for Duntroon use except where stated. Not to be distributed in electronic format without prior permission. No content to be copied without prior permission