The detailed description of queue management system for healthcare industry. The points covered in this PPT is What is QMS? why companies should use XM QMS?

1. Queue Management System with
Digital Signage

2. What is QMS?
• QMS is the smartest solution for managing long
queues, improve productivity and operational
efficiency

3. Xtreme Media QMS
• XM QMS is integrated with digital signage
features
• It enables smooth token generation and
management
• XM QMS is a web based application
• Doctors can manage patient list from their
personal devices like smart phones and tablets

4. Xtreme Media QMS With DS
Live
TV/Video/Image
QMSLOGO
Ticker

5. Work Flow
Client can access the
queue management
software installed on
the server/cloud
DS Templates
Data required by queue
management system
•Visiting doctor’s list
•List of Departments
•Room /Counter number
to reach
XM
Software
Cloud
DS+QMS

6. Token Generation
Token
Generation
Process
Hospital
Database
XM Software
Types of Tokens
MRN Based Serial Based
Tokens can be
generated from a
hospital’s
database or from
XM software
Token can be MRN based, i.e.
distinct & permanent id for
each patient e.g. 0001rai
Or
Everyday token could be
generated serially e.g.1, 2, 3

7. Generating Token
By clicking on
particular
doctor’s name ,
admin can
generate a token
for that doctor

8. Generated Token
Generating Token

9. Software Interface
For DoctorFor Admin of
Hospital

10. From Admin’s Screen
Admin of the Hospital

11. 1
2
Admin has to add
counter i.e.
department for e.g.
Sonography
Assign a queue to the selected counter with token
range and assign a user (Doctor)
Token Range
Selected
Doctor/User

12. Individual view:
Shows tokens for
any one
department/doctor
3. Admin has to assign the type of view to each display for
QMS

13. Individual View

14. Summary view:
Admin can select
multiple
departments for
viewing at once

15. Summary View

16. Waiting List: Admin
can select single
department to show
the next 4 customers
to be served

17. Waiting List View

18. From Doctor’s Devices -
Smartphone's/tablets

19. Doctor’s Device

20. From Doctor’s Device
• Doctor’s can manage the patient list remotely
from their personal devices with following
options
Next: Click to call next patient
Out of Turn: In emergency, call a patient out of
turn, while keeping the remaining waiting list
sequence undisturbed
Put in Missing: If any patient has missed his
appointment, insert that token in this category

21. From Doctor’s Device
Missing: Click to see drop down of how many
patients have missed their appointment
Put in Recall: If any patient has to be called
again, insert that token in this category
Recall: Click to see drop down of how many
patients need to be called again

22. View mode on devices
In case a patient missed an appointment put him
in missing
Press to
call next
customer
To call someone even
though its not his turn
In case a patient is visiting again
put him in recall

23. View mode on devices
Click to see the tokens put in missing and then select one to serve
Click to see the tokens put in Recall
and then select one to serve

24. Recalling a Customer
Click on serve and
missing or out of
turn customer will
be called on QMS
screen

25. Serving Out of Turn
509
token is
getting
served
out of
turn