1. 40B Adler Place Winward Dale winwardale@gmail.com
Bronx, NY 10475 Mobile: 917-530-3194
OBJECTIVE
To successfully pursue a career with a client centered organization and endeavor to make it a mutually
beneficial experience; where I utilize my proven counseling, case management and administrative experience
while making a major contribution to the overall development and operations of the organization and those I
serve.
EXPERIENCE
Case Manager December 2015 – Present
Children’s Community Services Bronx, New York
Conducting intake interviews and assessments.
Counseling clients with confronting issues adversely affecting their lives (i.e.: homelessness, mental
illness, addiction, abuse).
Ensuring clients have appropriate medical insurance and are referred to medical provider.
Assisting clients in finding housing and employment.
Maintaining updated case files with necessary documentation.
Networking with community partners.
Conduct bi-weekly and weekly Independent Living Plan (ILP).
Schedule weekly meetings with families in caseload. Create case plans and monitor these plans for
effectiveness.
Keep records of meeting and actions taken by maintaining physical files as well as electronic files within
CARES.
Evaluate new and existing client’s needs to determine their immediate needs, functional capabilities and
assistance needed to stabilize housing, healthcare, finances, etc.
Establish and maintain working relationships with public agencies concerning public benefits,
employment services, supportive services, housing resources, etc.
Attend and participate in all required agency meetings: staff meetings, house meetings, in-
service training and weekly case review.
Conduct home inspections as required.
Case Manager July 2015 – Present
HELP USA Supportive Employment Center Manhattan, New York
Maintain a high case load.
Responsible for coordinating intake interviews and assessments for new clients.
Conduct a thorough needs assessment and develop a service plan to address identified, concrete
urgencies; using a short-term intervention model.
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2. Ensures all service plans/independent living plans are updated and reviewed with the client according to
program/regulatory mandates.
Meets with client according to program/regulatory mandated frequencies in a face-to-face meetings
and/or services with/on behalf of clients.
On-going assessment of participants' needs and required related services.
Documents all referrals for and encounters with or on behalf of the client in program's case management
database.
Attend New York City Housing Authority after care lease signings with clients
Maintain files up to agency standards.
Escort client/s to appointments as needed.
Extensive knowledge of CARES, NYSHA and 2010E Housing Application for individuals with special
needs.
Serves as a liaison with various agencies, including, but not limited to, medical/health care providers,
mental health providers, legal services, Human Resource Administration, housing subsidy providers,
Department of Homeless Services, and employment training providers in the interest of the clients.
Advocates for and assists clients in the negotiation of the service delivery system, to ensure the receipt
of entitlements and permanent housing/housing stabilization.
Responsible for conducting initial intake interviews and assessments (as determined by site protocols)
for all new clients and establishing a case file with all signed forms and entering/revising all initial case
management database information as indicated by site specific protocols.
Provides information and referral services to clients as needed or as specified in the service
plan/independent living plan.
Access internal and external financial assistance to support permanent housing. E.g. LINC IV, V & VI.
Responsible for placing at least four (4) clients in permanent housing each month.
Guidance Counselor September 2010- August 2014
Department of Education, Jamaica - Aabuthnott Gallimore High School Jamaica, West Indies
Claude McKay High School September 2007-August 2008
Jamaica, West Indies
Excellent social skills with high level of confidentiality.
Developing and maintain such student confidential records, case load of over 100 per year.
Scheduling referrals on behalf of students and documenting related progress and outcomes.
Assisting in planning, implementing and coordinating orientation programs designed to assist students.
Case Manager for the Program of Advancement Through Health and Education (P.A.T.H.); also
supervise other employees involved with the P.A.T.H. Program
Case conference with all primary agencies that are involved with clients.
Meet with clients as needed for counseling (Group/Individual), follow-up, and recommendations.
Actively participate in internal and external training programs and committees.
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3. Develop, coordinate and implement crisis interventions strategies.
Maintain comprehensive enrollment records for the entire school population.
Plan and facilitate Professional Enhancement Training Seminars (P.E.T. Seminars)
Preparing seniors for the world of work in conducting Professional Enhancement Training Seminars,
Mock Interviews, Cover Letter and Application Writing Seminars and Career Day.
Extensive knowledge of group and individual counseling also teach/facilitate classes of 40 – 45 students
from different cultures, ages and learning styles.
Developed and implement after school program for students with developmental disabilities.
Provide a professional role model for students; this includes maintaining a professional manner and
presentation at all times.
Coach Counselor September 2008 – March 2010
Silver State Academy Yerington, Nevada
Cottage Group Coach Counselor to 12 students in group home facility.
Provide leadership, guidance and positive role models to troubled youths.
Responsible for supervising boys in daily sports, school, group meetings and routine activities.
Coach athletic fundamental and recreational activities.
Model and ensure that program norms are upheld.
Provide mentoring and guidance to students.
Administrative Assistant July 2002- December 2006
Department of English and Modern Languages Jamaica, West Indies
Northern Caribbean University
Use computer word processing, excel, and database software to prepare reports, memos, and documents.
Sort incoming mail, faxes, and courier deliveries for distribution and delivery.
Prepare and send outgoing faxes, mail, and courier parcels.
Forward incoming general e-mails to the appropriate staff member and faculty members.
Forward voice mail from the general mailbox to the appropriate staff members.
Code and file material according to the established procedures.
Provide secretarial and administrative support to department chair and senior faculty members.
Make travel, meeting and other arrangements for staff.
Coordinate the maintenance of office equipment.
EDUCATION
Northern Caribbean University Jamaica, West Indies
Bachelor of Science Degree in Counseling August 2007
GPA: 3.11/4.00
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4. Honors/Awards Honor Roll Student Fall 2004, Most Exemplary Student – Cedar Hall, Fall 2004
Course Highlights: The Bachelor of Science Degree enables student to develop an awareness of and
appreciation for current scientific studies of mental processes and behavior; foster the
application of counseling techniques, social work methods and values and psychological
principles to personal improvement, welfare of others and service to society. Promote the
application of Judeo-Christian values in Psychology and Counseling services; adequately
prepare students for service in the various social work entities, particularly those
pertinent to the Jamaican/North American setting.
Southern New Hampshire University New Hampshire
Masters of Science Degree in Psychology Pending
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