Netlink IT Boosts Productivity with Windows 7 Professional

1. Windows 7
Customer Solution Case Study
Netlink IT Boosts Productivity with
Windows® 7
Overview “We need speed, speed, and more speed. And
Country or Region: UK
Industry: IT Services
Windows 7 is all about speed.”
Richard Tubb, Owner, Netlink IT
Partner Profile
Netlink IT is a consultancy and managed
services firm that functions as an
outsourced IT department for an array of
small and medium-sized enterprises. Netlink IT is a consultancy and managed services company that
Business Situation functions as an outsourced IT department for an array of small and
Netlink IT had become frustrated with the medium-sized enterprises in the UK Midlands. Specializing in IT
amount of time they were losing each week
to PC performance inefficiencies and Infrastructure Support and Solutions, Netlink IT offers IT support,
escalating helpdesk resolution times. project management, and strategic consultation, and is known for
Solution providing quality service at competitive prices.
Using Windows 7 Professional, Netlink IT
has improved the speed of everyday
business processes, and enabled the The company found that it needed to achieve significant gains in
company to resolve customer helpdesk the speed of its core business processes, and streamline the
issues faster.
resolution of common helpdesk calls in order to achieve its goals.
Benefits By deploying the Windows® 7 Professional operating system,
 1/3 faster PC boot-up
 Lower helpdesk call volume
Netlink IT was able to optimize the speed and efficiency of its
 Faster ticket resolution everyday tasks, and address helpdesk inquiries more quickly and
easily, providing new levels of service and value to its customers.

2. “As a small service Situation Netlink IT deployed Windows 7 after
Netlink IT owner Richard Tubb found that his attending several training sessions and
provider, we need to company’s systems were becoming less and demos. After several months of using the
make the most of all our less able to support the kind of growth it was operating system, Netlink IT CEO Richard
experiencing. “As a small service provider, we Tubb reports that the operating system has
resources at all times. need to make the most of all our resources at exceeded all his expectations. “We need
Being held back by our all times,” he says. “Being held back by our speed, speed, and more speed,” he says.
own systems was simply not an acceptable “And Windows 7 is all about speed.”
own systems was simply outcome.”
not an acceptable Benefits
As the business grew, Tubb and his
outcome.” consultants became frustrated with the A Solid PC Experience to Speed Core
Richard Tubb, Owner, Netlink IT amount of time they were losing each week Business Processes
to system sluggishness and troubleshooting The most immediate benefit Netlink IT
inefficiencies. Time that should have been realized with Windows 7 was faster, more
spent serving customers was instead being solid computing. Windows 7 sFaster enables
taken up with waiting for system responses, rapid start up, shut down, and resume from
and endless detective work related to standby, giving users a faster-responding and
customer support issues. more reliable PC experience overall.
Tubb realized it was time for a change. In According to Tubb, the difference is dramatic.
order for Netlink IT to continue its growth, the “With Windows 7, our average boot-up time
company needed a solution that would has been accelerated by more than 33%,” he
enable increased system speed and states. “Just being able to turn on a computer
reliability, improved troubleshooting and and get to work quickly is a huge
problem-logging capacity, with streamlined, improvement, and the reduction in downtime
user-friendly interface and features. He found for minor technical interruptions keeps us
what he was looking for in Windows 7. productive all day.”
Solution For RAM-intensive projects, Netlink IT
“Windows 7 Professional After considering his organization’s strategic consultants take advantage of Windows 7
is the recommended needs, and an array of possible solutions, ReadyBoost™. With ReadyBoost, a USB drive
Tubb made the decision to upgrade his firm’s acts as a temporary extra memory to improve
choice for small operating systems to Windows 7 performance without the expense of
businesses and for Professional. Windows 7 is a fast technology, additional hardware.
designed for ease of navigation and use. It
people who work at enables users to work faster and smarter, Faster Helpdesk Resolution
home but have to without having to learn a new way of doing According to Tubb, many of Netlink IT’s
things. According to Windows General helpdesk calls from customers revolve
operate in an IT- Manager Mike Ybarra, “Windows 7 around locating missing files on corporate
managed or business Professional is the recommended choice for networks. By upgrading customer operating
small businesses and for people who work at systems to Windows 7, users can now take
environment where home but have to operate in an IT-managed advantage of Windows Desktop Search,
security and productivity or business environment where security and which deepens search capabilities and
productivity are critical.” enables Windows to search local drives,
are critical.” networks, external drives, and the Internet.
Mike Ybarra, Windows General Manager,
Microsoft Corporation

3. For More Information Once located, all file and application folders Windows 7
For more information about Microsoft associated with a specific project or process Faster and more reliable: Windows 7 will help
products and services, call the Microsoft can be collected into Libraries. Providing a your organization use information technology
Sales Information Center at (800) 426- single, unified view of related resources, to gain a competitive advantage in today’s
9400. In Canada, call the Microsoft Libraries can be shared between users for new world of work. Your people will be able to
Canada Information Centre at (877) 568- easier collaboration. be more productive anyway. You will be able
2495. Customers who are deaf or hard-of- to support your mobile work force with better
hearing can reach Microsoft text telephone But Windows 7 can do more than just search. access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234 in Today when customers contact Netlink IT with tools. And your IT staff will have better tools
the United States or (905) 568-9641 in a technical issue, consultants can identify and technologies to enhance corporate IT
Canada. Outside the 50 United States and and resolve problems faster using the new security, data protection, and more efficient
Canada, please contact your local Windows 7 Problem Steps Recorder. deployment and management.
Microsoft subsidiary. To access information
using the World Wide Web, go to: Problem Steps Recorder automatically and
www.microsoft.com accurately captures user actions that result in For more information about Windows 7, go to:
computer errors. This enables consultants to www.microsoft.com/windows/business
For more information about Netlink IT easily re-create problems, identify solutions,
products and services, call 0800 0193 and resolve customer issue without the time
870 or visit the Web site at: and guesswork previously required. “If my
www.netlinktrading.co.uk staff can dedicate less time to helpdesk
functions, I can redeploy them to projects
with higher margins,” says Tubb. “Clients’
problems are solved faster, and we earn
more money. That’s a win-win situation.”
From providing more solid PC performance to
streamlining helpdesk resolution, Tubb is
singing the praises of Windows 7. “Windows
7 just works,” he states emphatically. “It is
snappy...I'm a huge fan!”
Software and Services
 Products
− Windows 7 Professional
© 2009 Microsoft Corporation. All rights reserved. This case
study is for informational purposes only. MICROSOFT MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Microsoft®, Windows® and ReadyBoost™ are either registered
trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries. All other trademarks are
property of their respective owners.
Document published June 2009