1. WILLIS U TILLIS III
willistillis@gmail.com| Linkedin.com/in/willis-u-tillis | 832-574-8136
OBJECTIVE My goal is to obtain a dynamic and challenging opportunity that contributes to the outstanding
success ofthe business via my many years of networking, telecommunications, and IT experience
from various successfulindustries.
SKILLS & ABILITIES Proficient in IT Infrastructure support,network troubleshooting, cabling, Microsoft Office, Adobe,
Microsoft (XP/7/8/8.1/10/server 2008 & 2012) and wireless networking.
EXPERIENCE IT SUPPORT/HELP DESK SUPERVISOR WET N’ WILD SPLASHTOWN
MARCH 2016 TO PRESENT
Maintained and provided repair support, installation, setup, software&hardware updates on all POS
systems and PC's throughout thefacility.
Maintained all infrastructurerelated requirements including proper backups, security administration,
and updating virus protection.
Provided technical assistance and support for incoming inquires and issues related to computer
systems, software, hardware, and Microsoft Office 365.
SERVICE TECHNICIAN NCS-HOUSTON, TX
JULY 2015 TO JANUARY2016
Installed structured cabling, data cabinets, and fiber optics & security cameras.
Responsible for VOIP Installation and troubleshooting
Managed and supervised all cabling projects and communicated directly with all IT personnel and
vendors.
NOC TECHNICIAN INTERNET AMERICA-HOUSTON, TX
SEPTEMBER 2012 TO JUNE 2015
Maintained and monitored a network of over a 1000 devices
Programmed and backed up wireless radios and routers throughout the workplace.
Escalated and assigned tickets appropriateField staff, using in-house ticketing system.
INFRASTRUCTURE FIELD TECHNICIAN SKYBEAM-HOUSTON, TX
DECEMBER 2012 TO SEPTEMBER 2014
Supervise infrastructure work, upgrades, service, replacements & repairs, and maintain Wireless
infrastructure.
Worked with VOIP, Cisco routers, WLAN, LAN, Cat5e, Fiber Optics, SpectrumAnalysis, Sugar
DRM ticketing system and other wireless aspects.
Installed, serviced, and repaired wireless customer equipment. While adhering to all customer and
company questions, concerns, and complaints.
EDUCATION LONESTAR-NORTH HARRIS, HOUSTON, TX
COMPUTER SCIENCE, 2007-2009
Underwenttraining to develop solutions to complexapplications problems and other network
concerns & provided technical guidance for troubleshooting computer systems.
NIMITZ H.S., HOUSTON, TX
H.S. DIPLOMA, 2003- 2007
ACCOMPLISHMENTS Maintained 97% uptime on all company networks while maintaining network
growth
Recipient of the 2013 & 2014 Skybeam Safety Award
Successfully optimize network performance by 83% over course of 4 months