Willie Carter

lean customer satisfaction continuous improvement employee engagement value stream mapping cost reduction control analyze define reduce waste six sigma future state map current state map kaizen process mapping sipoc process improvement cause and effect pareto charts dmaic improve measure competitive advantage flexibility data-driven decision making efficiency real-life examples engaged employees customer experience quality assurance quality reliability reduced errors poka-yoke error proofing 5s inventory turns profit margins cost of quality first time yield takt time cycle time lead time respect for people key lean metrics problem solving data-driven decision-making toyota production system standardization countermeasures current state analysis root casue analysis a3 lean metrics value stream value lean management system management lean leaders implement measurement value-add checklist process redesign sprints value-add analysis process improvement team business analyst lean process improvement agile verification investigation capa procedures data fda data analysis root causes capa action plan root cause analysis preventive action corrective action iso 9001 managing departmental quality internal customer improve communication collaboration improve quality managing for results change management leadership