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AGENDA
• What’s going on today?
• What tactics work?
• Who’s doing well?
POLL
How are YOU feeling about
social media in 2018?
• I use social media more than I ever have.

• I’m not satisfied but old habits are hard to break.

• I’m finding other things to do, but I pop in sometimes.

• I’ve gone dark.

https://www.usatoday.com/story/tech/2018/01/11/facebook-newsfeed-big-change/1023331001/
https://www.usatoday.com/story/tech/news/2018/01/19/facebook-survey-users-whats-trusted-news-source/1049573001/
https://www.usatoday.com/story/tech/news/2018/02/13/breaking-up-facebook-users-confess-theyre-spending-less-time/319672002/
https://www.usatoday.com/story/tech/news/2018/02/13/breaking-up-facebook-users-confess-theyre-spending-less-time/319672002/
“Facebook used
to be one of the
happiest places
on earth.”
https://www.usatoday.com/story/tech/news/2018/02/13/breaking-up-facebook-users-confess-theyre-spending-less-time/319672002/
2,500,000,000
Most Popular Social Network Sites Worldwide by Active Users (January 2018)
https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/
200
255
260
330
800
2167
0 500 1000 1500 2000 2500
Pinterest
Snapchat
LinkedIn
Twitter
Instagram
Facebook
Values are hundreds of millions
TACTICS
360 DEGREES OF DIGITAL MARKETING
Website
SEO
PPC
Brand
Monitoring
Outbound
Email
Lead
Nurturing
Social
Media
Content
Marketing
Customer
Journey
BUILD AWARENESS
Homepage
TAKE ACTION
Landing Page
BUILD AWARENESS
Facebook
BUILD AWARENESS
Instagram
Twitter
BUILD AWARENESS
Retargeting
BUILD AWARENESS
BUILD AWARENESS
• Website
• SEO
• PPC
• Brand Monitoring
TAKE A 360 VIEW
• Everything works together.
• Outbound Email
• Lead Nurturing
• Social Media
• Content Marketing
DEVICE USAGE
https://www.smartinsights.com/wp-content/uploads/2018/01/Consumer-smartphone-usage-differences-between-countries.png
DEVICE USAGE BY TIME OF DAY
https://www.smartinsights.com/mobile-marketing/mobile-marketing-analytics/mobile-marketing-statistics/
MOBILE FIRST
• Create campaigns with a mobile first mentality. 

• Users spend on average 69% of their media time
on smartphones. 

• 80% of social media time is spent on a mobile
device.
https://www.fool.com/investing/2018/02/01/facebook-earnings-controversy-aside-ad-revenue-is.aspx
FACEBOOK ADVERTISING OBJECTIVES
FACEBOOK CUSTOM
AUDIENCES CASE STUDY
• Using Custom Audience targeting to boost event participation 

among casino players was a success.
• The campaign ran for four days and cost less than $17. 

During that time, messaging reached nearly 600 players.
• Directly attributed to five reservations and played a role 

in dozens of others.
• The incremental revenue from just the five confirmed reservations 

was $4,600, giving the campaign a return on ad spend of 271%.
PAID ADS
• Organic reach and impressions are limited.

• Multiple objectives. 

• Hyper-targeting ability.

https://blog.kissmetrics.com/online-reviews/
BRAND MONITORING
• Address comments in 24 hours.

• Have a plan, protocols and a team in place. 

• Address people as though they were standing
in front of you.
THE VENETIAN LAS VEGAS
SNAP TRAVEL
CHATBOTS
• Automate incoming messages.

• Lead guests down a path. 

• More than 100,000 chatbots in use on
Facebook Messenger.
SNAPCHAT AND INSTAGRAM STORIES
GET EPHEMERAL
• Increase brand awareness through storytelling.

• Instagram Stories and Snapchat. 

• Content that will disappears within 24 hours. 

• Utilize geo-filters.
REACH FOR THE SKY
ORGANIC CONTENT
ORGANIC CONTENT
BRAND MONITORING
THANK YOU!
QUESTIONS
William Crozer
wcrozer@wideawakenv.com
775.334.2700
www.wideawakenv.com
1. 360 View of Digital Marketing
2. Mobile First
3. Paid Social is Essential
4. Brand Monitoring
5. Explore Chatbots
6. Ephemeral Content
RECAP
Effective Social Media Marketing Tactics

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