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Knowledge management and sharepoint

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This is a discussion about knowledge management in both artifact and tacid approach and how SharePoint can be used to apply this. We will look at tools in sharepoint, how traditional approach and pervasive approach could be applied and lastly at clutural issues that needs to be overcome in moving to a more pervasive environment.

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Knowledge management and sharepoint

  1. 1. Knowledge Management and SharePoint Willem Burger SharePoint Lead - Shoprite
  2. 2.  KM Areas to cover SharePoint and Knowledge Management capabilities Storeportal and headoffice & learning portal stories Our Knowledge Centres SharePoint future Pervasive Knowledge Management in SharePoint Cultural Issues and AdoptionAgenda
  3. 3.  Understand the application of information and communication technologies in knowledge management ◦ SharePoint is one platform to apply this. Understand the strategic importance of both tacit and explicit knowledge ◦ SharePoint stores content and information created mostly by people ◦ Tacit knowledge (people) connectors can be stored in SharePoint. Challenges existAreas to cover
  4. 4. How SharePoint can help (dilbert)
  5. 5. SharePoint and KnowledgeManagement capabilities
  6. 6. SharePoint in a nutshell
  7. 7. Place of knowledge artifact individualstructured Document Expert User libraries ProfileNature ofknowledge Content Stores Free flow (i.e fileunstructured Collaboration shares) Enhanced knowledge content and time saving When searching for content in SharepointKnowledge quadrant
  8. 8. SharePoint: Document PropertiesSharePoint Metadata
  9. 9. A Powerful Combination SharePoint Taxonomy •Many content types and formats •Methodical classification and •Documents categorization •Images / media •Controlled tagging vocabulary •Wikis / blogs / discussions •Faceted; multiple points of access •People records •Systematically governed •Business data •Events •Maps organizational knowledge •Residing in a single system •Contextualizes content •Created and managed through a •Improves search precision and recall common process •Facilitates information discovery •Searchable through one search engine Findability  Actionability  Business value
  10. 10.  Reusable Columns that can be assigned to multiple Lists and sites Useful for maintaining consistent metadata Available to all sites within a hierarchyPower Tool: Site Columns
  11. 11.  Create content templates  By audience or originator (e.g., Finance Documents, HR Documents)  By function or format (e.g., Analyst Report, Status Report) Pre-assign subsets of the taxonomy to specific Content Types Benefits:  Consistency and relevance of metadata  Improved findability and actionability Power Tool: Content Types
  12. 12.  Managed metadata is a hierarchical collection of centrally managed terms that you can define, and then use as attributes for items. Terms and term sets ◦ A term is a word or a phrase that can be associated with an item. (white, blue) ◦ A term set is a collection of related terms. (color) ◦ Global Terms (Across Site Collections) and Local Terms (single Site Collection) Folksonomy ◦ A folksonomy is the classification that results when Web site users collaboratively apply words, labels, or terms to content on a site. (tag Cloud)Power Tool: Managed metadata
  13. 13. Power Tool: Managed metadata
  14. 14. Power Tool: Managed metadata
  15. 15. Power Tool: Managed metadata
  16. 16.  Interests section Organization Tags and Notes (social) Content Colleagues Membership User Profile Properties (i.e. Office, Language, County)Powertool : My sites and userprofiles
  17. 17.  Blogs ◦ Personal sharing of information Tacit knowledge Forums ◦ Discussion Board (sharing and commenting) Wiki’s ◦ Team sites and quick building of content for sharing purposes Powertool Blogs and wiki’s
  18. 18.  Search helps people find the information they need to get their jobs done. It provides ◦ intranet search, ◦ people search, ◦ and a platform to build search-driven applications It’s combines relevance, refinement, and people ◦ Find Content Faster ◦ Help People ConnectSearch
  19. 19.  Metadata-Driven Navigation ◦ Refiners (aka faceted search),tags etc People and Expertise Search Customize the Search Experience Microsoft FAST Search Server 2010 for SharePointSearch - features
  20. 20. Traditional ApproachHeadoffice portal Storeportal andstories - KM
  21. 21. Head office
  22. 22. Store Portal
  23. 23. Traditional ApproachKnowledge Learning
  24. 24. Public Information Sharing
  25. 25. DEMO
  26. 26.  Something old , something new, something borrowed, something…Our new approach
  27. 27. Head Office Storeportal Central Knowledge CentreKnowledge Centres in SharePointtablets and mobile
  28. 28. Customers Employees Operations Mobile Business SystemsMobile Audiences
  29. 29.  Spreading widely throughout an area or a group of people, naturally Create/Source Formalize/organize • Anybody, • Taxonomy, share,tools • folksonomy Collaborate/feedback Distribute/consume • Consumptions, Team, • Bubble up, Refinement Pervasive • integrated day to dayPervasive Knowledge Management
  30. 30. Pervasive Knowledge Managementin SharePoint
  31. 31. A known sample of informal and pervasive knowledge,information sharing and collaboration platform –TheInternetWhat does the internet provide that makes it a popular,indispensable platform? vast collection of tools to access tools to post, share and consume information Blogs and forums allow users to post ideas and opinions, involve professionals as well as informal experts Facebook ,twitter, LinkedIn (informed assumptions by utilizing the taxonomy and metadata of the user’s profile) Search engines like Google (in time information and knowledge, daily)Everyday Pervasive Sample
  32. 32. Some thoughts on how organizations can overcome the culturalissues and adoption roadblocks in their roadmap of moving fromtraditional to pervasive knowledge management Focus on creating a pervasive environment within your organization Focus on enabling the users with the right set of tools and providing them in the right places Replicate the best of tools and applications on the internet in the context of your organization Analyze and identify the incentives and benefits for users to proactively use the toolsCultural Issues and Adoption –Some Thoughts.
  33. 33.  Cultures Question ◦ Am I forcing this onto a organization that is not ready for Pervasive approach ◦ Do I have the buy in from the right people ◦ What benefit will the choice makers getCultural Issues and Adoption –Some Thoughts.
  34. 34.  Analyze your organizations needs in terms of pervasive knowledge management and learning How do you intend to use SharePoint in your organization and what is the roadmap? Develop a Strategy for Pervasive KM & Learning for your organization Build the framework and tools necessary to support the strategyGetting Started
  35. 35. Recap & QA Willem Burger SharePoint Lead – Shoprite wburger@shoprite.co.zathanks @willemburger

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