SPI_Company_Presentation_August_2016

August 2016 Swissport International Ltd.
August 2016
FROM LANDING TO TAKE-OFF: WE CARE
COMPANY PRESENTATION

AGENDA
1. This is Swissport
2. Our Service Offerings
3. The Hub Concept
4. Global and Regional Presence
2

1. THIS IS SWISSPORT
3

THE COMPANY
Swissport International Ltd. is the leading
global airport and aviation service provider in
terms of quality, reliability, safety, innovation
and network coverage.
Offering a comprehensive range of services,
Swissport is able to provide an “all-inclusive”
service package in addition to managing
integrated collaboration – outsourcing –
models.
WHAT WE DO
4

Key Figures
Revenue (not normalised) EUR: 2.7 billion
Countries 48
Employees ~ 61,000
Flights handled (movements) > 3.9 million
Cargo handled (tonnes) > 4.1 million
Warehouses > 120
Airports served > 280
Customers > 835
Passenger handled (departures) > 230 million
WHAT WE DO: THE PROFILE
5

GROUP EXECUTIVE MANAGEMENT (GEM)
6

To provide the aviation industry with consistent and tailor-
made solutions around the globe, for a better customer
experience.
We also aim for:
• Consolidate and strengthen our number-one position
• Achieve profitable growth
• Progess in key areas such as quality and reliability
• Further develop and implement the Swissport Formula
WHAT WE AIM FOR: OUR MISSION
7

TO PROVIDE THE AVIATION INDUSTRY
WITH CONSISTENT AND TAILOR-MADE
SOLUTIONS AROUND THE GLOBE, FOR
A BETTER CUSTOMER EXPERIENCE
• We focus on innovation and human
resources development
• We are guided by the principles of
sustainability and compliance
HOW WE DO IT: OUR MISSION STATEMENT
8

PEOPLE
We show respect towards our people and their values; we do not
compromise on safety and work with enthusiasm and enjoyment.
PROFESSIONALISM
We are pioneers; working constantly on achieving sustainable
results, we creatively explore new options and improved solutions.
PARTNERSHIP
Continually striving to exceed the expectations of our clients and
our commitments, we deliver excellent service; in any place at any
time.
HOW WE DO IT: OUR VALUES
9

HOW WE DO IT: AWARDS
ACW
Air Cargo
Handling Agent of
the Year 2014
Awarded to
Swissport for the
sixth year in
succession at the
World Air Cargo
Awards 2014.
These values result in steady growth and an industry-wide
acknowledgement of our achievements:
NPMA
Silver Nozzle Trophy
for the most
outstanding airport
fuelling organization in
the United States for
2013 (Oakland
International Airport).
International Cargo
Handler of the Year –
Africa
(2011/2013/2015)
Awarded to Swissport
for the third time in a
row at the Air Cargo
Africa 2015
Conference and
Exhibition.
Ground Handling
Award 2013
at the prestigious
Cargo Airline of the
Year Awards 2013.
10
ACSA
Best Cargo
Handler of the
Year 2014
Awarded to
Swissport at
ACSA's Feather
Awards 2014.
Ground Handler
of the Year 2016
after the company won
the inaugural prize in
2012.

HOW WE DO IT: CERTIFICATIONS
ISAGO
Swissport’s Corporate Headquarter as
well as 14 stations of its global network
have been awarded the IATA Safety
Audit for Ground Operations, listed in
the ISAGO registry. Swissport will
continue participating in the ISAGO
program and going along with certifying
further stations.
IATA
Swissport is a Member oft the Strategic
Partnership Program as from 2005.
ISO
Swissport is Management System ISO
9001 certified (by SGS).
CARGOiQ
Swissport has achieved certification
as a fully compliant CARGOiQ company,
a landmark certification recognising
Swissport’s active endeavours to fully
comply with all agreed industry quality
standards.
11

Standardisation and global alignment guarantees
Swissport quality around the globe regardless of
local conditions or cultural differences and the
customers benefits are:
• Consistent quality and reliability of service delivery
• Efficient services through application of best practices
• Improved choice and access to innovative services globally
• Optimised solutions for global and local needs
• Well-trained management and staff
WHAT MAKES US SPECIAL: SWISSPORT FORMULA
12

FROM RELATIONSHIP TO PARTNERSHIP
• Tailor-made cooperation models
(incl. Global Framework Agreements)
• Business development projects and launch of new products
• Joint ventures
WHAT MAKES US SPECIAL:
COLLABORATION MODEL
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
13

FACTS & FIGURES: TOP CUSTOMERS
Full-service airlines: Low-cost carriers:
14

2. OUR SERVICE OFFERINGS
15

GROUND HANDLING SERVICES
• Passenger & Ramp Services
• Baggage Services
• Ticketing Services
• Lost & Found Services
• Lounge Operations
• VIP Services
• Gate & Check-in Services
• Irregularity Handling
• Station Management & Control
• Load Control
• Crew Administration
• De-icing
16

CARGO SERVICES
• Freight Handling (On/Off Airport)
• Mail Handling
• Document Handling (Import/Export)
• Integrator Handling
• Cargo Handling in a Third-Party Facility
• Freighter Ramp Services/ Transportation
• Outsourced Hub Operations
• and Management
• Network Handling Services (Off-Line)
• Call Centre and Airline Customer Services
• Trucking Services
• Warehousing
• e-Freight Services
17

FUELLING SERVICES
• Into-Plane Fuelling
• Maintenance & Operation of Tank Farms
• Maintenance & Operation of Fuel Distribution
• Systems & Pipelines
• Laboratory Fuel Testing
• Ground Support Equipment Fuelling
• Ground Support Equipment Maintenance
• Fuel System Project Maintenance
• Rental Car Fuel Facility Management
• Technical Audits & Inspections
• Cathodic Protection Surveys
18

MAINTENANCE SERVICES
Aircraft Maintenance
• Repair
• Engineering
• Warranty Administration
• ETOPS signoff
• Transit/turnaround services
• Aircraft checks
Ground Support Equipment
Maintenance
• Scheduled Maintenance
• Unscheduled Maintenance
• Complementary Services
• Repairs
• Overhaul
ULD Maintenance
• CAA certified Maintenance
and Repair of ULD:
• Containers, Pallets,
Envirotainers
19

EXECUTIVE AVIATION SERVICES
• Personalised Service
Delivery 24/7
• Fast Turnaround Times
• Passenger & Crew
Assistance
• Customs & Immigration
Assistance
• Traffic Rights & Landing
Permits
• Flight Planning & Weather –
• NOTAMs
• Airport & Runway Slot
• Co-Ordination
• Aircraft Charter Reservation
• Change Aircraft Charter
Reservation
• Catering Arrangements
• Hotel & Restaurant
Reservations
• Limousine & Car Rental
• Fuelling Arrangements
20

AVIATION SECURITY SERVICES
• Access Control
• Baggage Security
• Cabin Search
• Cargo Screening
• Catering Security
• Document Control
• General Surveillance
• High Risk Security Operations for US Carriers
• Inadmissible Handling
• Integrated Services of Security and Ground handling
• Integrated Services of Security and Cargo handling
21

3. THE HUB CONCEPT
22

FROM RELATIONSHIP TO PARTNERSHIP
• Provision and management of handling services at carrier’s hub
or base* airport.
THE HUB CONCEPT: MODES OF COOPERATION
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
*Airline has permanently based a few aircrafts (mainly low-cost carriers)
23

THE HUB CONCEPT: CUSTOMER BENEFITS
Focus
Reduction of handling rates and improved cost
transparency with the conversion of handling costs from
fixed to variable
Best Practice
Quality
Cost
Improve and/or maintain quality of handling services with
the implementation of the proven “Swissport Formula”
Benefit from our experience
The Hub & Base concept allows the airline to focus on their
core business
Partnership
Provides the full benefit of collaborating with Swissport as a
strategic partner
Expertise
Vast hub and base management experience in 18 stations
around the globe
24

THE HUB CONCEPT: CONTRIBUTION BY PARTNERS
SWISSPORT
• Operational hub & base experience
• Swissport brand and quality
• Quality re-assurance
• Headquarters’ commitment to assume
professional project leadership up to operational
start
• On site project support by experienced field
managers from global network
• Operational- and leadership training of local staff
and management
• Best practice handling processes and operations
(Proven Swissport Formula)
• Provision of quality ground equipment (GSE)
and access to innovative technologies
• Vast commercial expertise from customers
airlines
• Global procurement power and leverage
AIRLINE
• Provide flight production volume
• Assist in arranging license approvals
• Support in assuring airport space at preferential
rates
• Support in provision of attractive financial options
for leases, loans and local guarantees
• Assist with local labour market and labour law
issues
• Arrange local legal support
• Lobbying and networking on all levels
25

Milestone 2:
Board Approval
Milestone 1:
Sign MOU
Timeframe:
ca. 1-2 months
THE HUB CONCEPT: PROJECT PROCESS
Top level
kick-off talks
Feasibility
study
(initial
proposal)
Fine-tune
cooperation
model &
business plan
Order GSE
and prepare
for start-up
Timeframe:
ca. 1-2 months
Timeframe:
ca. 3-6 months
Timeframe:
ca. 3-6 months
26

THE HUB CONCEPT: OUR EXPERTISE
9 Airline Hubs: HEL, GRU, JNB, MUC, SOF, ZRH, IAD, DEN, BRU
2 Major Airline Bases: GVA, STN
4 Major Cargo Bases: ICN, KIX, LAX, SFO
27

4. REGIONAL AND GLOBAL PRESENCE
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GLOBAL NETWORK
Network
Countries: 48
Stations: > 280
Central America &
Caribbean
Countries: 7
Stations: 40
South America
Countries: 6
Stations: 35
Europe
Countries: 18
Stations: 97
Africa
Countries: 9
Stations: 37
Asia & Middle East
Countries: 6
Stations: 14
North America
Countries: 2
Stations: 57
29

AFRICA
30
Ground Handling Cargo Services Fuelling Executive AviationSecurity Maintenance

ASIA & MIDDLE EAST
31

CENTRAL AMERICA & CARIBBEAN
32

EUROPE
33

EUROPE
34

NORTH AMERICA
35

SOUTH AMERICA
36

Swissport International Ltd. · P.O. Box · 8058 Zurich-Airport · Switzerland
www.swissport.com

SPI_Company_Presentation_August_2016

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