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Aplicación de la cibernética organizacional en el nivel de satisfacción de usuarios

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This document appears to be a thesis presented by Juan José Pérez Pérez to the Faculty of Systems Engineering at the National University of Central Peru. The thesis involves applying principles of organizational cybernetics to improve user satisfaction levels at the Junín Regional Health Directorate. The introduction presents the general and specific problems, objectives, and hypotheses. Chapter 1 provides background on the topic. Chapter 2 presents the theoretical framework and model to be applied. Chapter 3 will describe the methodological intervention process. Chapter 4 will analyze and discuss the results, and validate the hypotheses. The conclusion and recommendations sections will summarize the findings.

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UNIVERSIDAD NACIONAL DEL CENTRO DEL PERÚ FACULTAD DE INGENIERÍA DE SISTEMAS TESIS APLICACIÓN DE LA CIBERNÉTICA ORGANIZACIONAL EN EL NIVEL DE SATISFACCIÓN DE USUARIOS EN LA DIRECCIÓN REGIONAL DE SALUD - JUNÍN Presentada por: B/Ing° Pérez Pérez, Juan José 2021
CAPÍTULO I GENERALIDADES
PLANTEAMIENTO DEL PROBLEMA • Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa • Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhh hhAaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhh hh Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa
PLANTEAMIENTO DEL PROBLEMA • Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa • Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhh hhAaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhh hh Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa
FORMULACIÓN DEL PROBLEMA PROBLEMA GENERAL: Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssss PROBLEMAS ESPECÍFICOS: • Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssss • Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssssssssss OBJETIVOS OBJETIVO GENERAL: Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssss OBJETIVOS ESPECÍFICOS: • Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssss • Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssssssssss
METODOLOGÍA DE LA INVESTIGACIÓN (opcional) TIPO DE INVESTIGACIÓN Aassssssssssssssssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssssss NIVEL DE INVESTIGACIÓN Aasssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssss MÉTODO DE INVESTIGACIÓN Aasssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssss HIPÓTESIS HIPÓTESIS GENERAL: Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssss HIPÓTESIS ESPECÍFICAS: • Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssss • Aasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssssssssss
CAPÍTULO II MARCO DE REFERENCIA
ANTECEDENTES ANTECEDENTE N°1: Apellidos y Nombres (Año). Título de la Investigación. Naturaleza de la investigación. Universidad. País. ANTECEDENTE N°2: Apellidos y Nombres (Año). Título de la Investigación. Naturaleza de la investigación. Universidad. País. ANTECEDENTE N°3: Apellidos y Nombres (Año). Título de la Investigación. Naturaleza de la investigación. Universidad. País. ANTECEDENTE N°4: Apellidos y Nombres (Año). Título de la Investigación. Naturaleza de la investigación. Universidad. País. ANTECEDENTE N°5: Apellidos y Nombres (Año). Título de la Investigación. Naturaleza de la investigación. Universidad. País.
MARCO TEÓRICO FUNDAMENTOS Y ORÍGENES Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss PRINCIPIOS Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss APLICACIONES Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss
MARCO TEÓRICO ESTRUCTURA METODOLÓGICA Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss COMPONENTES Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss VARIACIONES Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss
MODELO APLICATIVO SSSSSSSSSSSSSSSS SSSSSSSSSSSSS SSSSSSSSSSSSSS PASO 1 PASO 2 PASO 3
CAPÍTULO III INTERVENCIÓN METODOLÓGICA
PASO 1 XXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss XXXXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss XXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss
PASO 2 XXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss XXXXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss XXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss
PASO n XXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss XXXXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss XXXXXXXXXXXXXXX Aassssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssss sssssss
CAPÍTULO IV ANÁLISIS Y DISCUSIÓN DE RESULTADOS
• Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa • Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhh hhAaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhh hh Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa ANÁLISIS DE RESULTADOS
• Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa • Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhh hhAaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhh hh Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa VALIDACIÓN DE HIPÓTESIS
• Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa • Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhhhhAaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhhhhmmmmmmmmaaaaaaaaaaaaahhhhhhA aaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhhhh • mmmmmmmmaaaaaaaaaaaaahhhhhhAaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhhhh • mmmmmmmmaaaaaaaaaaaaahhhhhhAaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa • mmmmmmmmaaaaaaaaaaaaahhhhhh Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaad dddaaa Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa DISCUSIÓN DE RESULTADOS
CONCLUSIONES 1. Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaad dddaaa 2. Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaa aaaaaaaaaaaaaaa aaaaaaaaaaaaaaa aaaaaaaaaaaa aaaaaaaaaaaaaaaaaaa 3. Mmmaaaaaaaaaa aaaaaaaaaaa aaaaaaaaaa aaaaaaaaa aaaaaaaaaa 4. aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa aaaaaahhhhhh
RECOMENDACIONES 1. Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaad dddaaa 2. Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaa aaaaaaaaaaaaaaa aaaaaaaaaaaaaaa aaaaaaaaaaaa aaaaaaaaaaaaaaaaaaa 3. Mmmaaaaaaaaaa aaaaaaaaaaa aaaaaaaaaa aaaaaaaaa aaaaaaaaaa 4. aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa aaaaaahhhhhh
A partir de aquí debe consignarse las diapositivas ocultas, es decir aquellas que no forman parte de la exposición, pero que están a disposición del tesista para responder las preguntas. • Justificación • Operacionalización de variables • Sistema de referencia • Ampliación de intervención metodológica • Análisis estadístico (si se incluye) • Formatos, cuestionarios, pantallas complementarias del software, sistema, modelo, etc.
1. Aaaa aaaaaaaaaaaa aaaaaaaaa aAaaaaaaaa aaaaaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaaaaaaa aaaaaaaaad dddaaa 2. Aaaaaaaaa aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaa aaaaaaaaaaaaaaa aaaaaaaaaaaaaaa aaaaaaaaaaaa aaaaaaaaaaaaaaaaaaa 3. Mmmaaaaaaaaaa aaaaaaaaaaa aaaaaaaaaa aaaaaaaaa aaaaaaaaaa 4. aaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaaaaaaa aaaaaahhhhhh JUSTIFICACIÓN

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