Wielbert Chouphen Collinson

United Arab Emirates United Arab Emirates

Regional Presales Consultant

Technology / Software / Internet

 Design, develop, customize, re-engineer and implement IT Service Management processes (Incident Management, Problem Management, Change Management, Service Level Management, Service Request Fulfillment, Availability Management, Capacity Management, Service Asset and Configuration Management, Knowledge Management and CMDB) based on ITIL best practices.  Handle multiple process transformation / implementation projects and assignments for complex IT environment  Establish and execute strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework  As-Is Process Assessment, Gap Analysis, Recommendation, To-Be processes design & Process Improvement Roadm...