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Mindfulness in the
workplace
Tools for supporting well-being and productivity
Wibo Koole, director
citywork Amsterdam, 29th May 2017
How does mindfulness
keep you and your
organization healthy,
productive, creative?
It’s everywhere…
Why mindfulness?
›The science
›Experience it
›The business case
›Best practices
The science
Growing research…
• Cognitive psychology
• Organizational
psychology
• Management studies
• Neuroscience
• Medicine
• Contemplative
studies
Research areas include:
Current evidence (individual)
› Performance
– Middle managers: higher performance ratings by
supervisors
– Better outcomes with patients at psycho-therapists
› Relationships
– Better quality of communication
– Better understanding of emotions
– Growth of compassion
› Well-being
– Lower incidence of burn-out, stress and negative
moods
– Higher psychological capital
– Higher work engagement
In-company M@W training
MINDFULNESS PERCEIVED STRESS
›Positive emotions up, negative down at tasks
›Intrinsic motivation up, extrinsic down
Current evidence (team)
›Performance
– Better quality of agile start-up meeting
– More effective innovation in teams
›Relationships
– Enhance listening and make dialogue more
client/patient-centered
– Enhance perspective taking
›Well-being
– Creates a more positive emotional culture
Agile: stand-up meetings
Mindful
practice
• Significant
effect
Music listening
• Small, not
significant
Non
• No effect
›Higher perceived effectiveness of meeting
›Improved decision-making in meeting
›Improved listening
Mindfulness: what it is
Experience, Definition, Working Mechanism
Sitting and breathing meditation
›10 minutes
›Sharing experiences
through enquiry
Definition of mindfulness
›Mindfulness is paying attention
to your unfolding experiences
from moment to moment, non-
judgementally
›Based on our natural human capacity of noticing,
paying attention and being aware of that
SIGNALS
Something is wrong…. What now?
Stopping
Creating distance and seeing the difference between
the signal and its significance
CONSCIOUS
RESPONSE
Staying with it. Accepting discomfort. Not letting
your emotions drive you
AUTOPILOT
Putting extra effort into it
Running
It most be solved and go away!
Faster heartbeat
Anxiety
Quick changing thinking
Hurry and pressure
Tension in the body
Sweating, short of breath, trembling
Mindfulness and the stress-system
SIGNALS
Something is wrong…. What now?
Stopping
Creating distance and seeing the difference between
the signal and its significance
CONSCIOUS
RESPONSE
Staying with it. Accepting discomfort. Not letting
your emotions drive you
AUTOPILOT
Putting extra effort into it
Running
It most be solved and go away!
Faster heartbeat
Anxiety
Quick changing thinking
Hurry and pressure
Tension in the body
Sweating, short of breath, trembling
Mindfulness and the stress-system
Mindful
Awareness:
your early
warning
system
Mindfulness enables…
›Switching between action and
reflection
›Stopping the autopilot of routine
and making space for a conscious
response
–Building more productive work
habits
The business case
Impact assessment
› Less absence by stress
› Less medical symptoms
› Greater focus
› Improved job roles
› Enhanced brain capacity
› Greater well-being
+
=> €€€€€ - higher
performance
The AETNA case
– Better sleep
– Better heart rythm
– Better respiration
– Lower cortisol levels
– $2,000 pppy hcc
– Costs overall down 7%
– 77 minutes per week
more productive
Best practices
Introducing mindfulness in the organization…
Our clients
Intervention Design
Needs Analysis
Intervention
Design
Execution
Impact
Assessment
Design Principle 1: Job Demands-
Resources Model
Strengths
use
Mindfulness
Design Principle 2: Green Zone…
AUTOPIL
OT
Targets;
judgemental,
cut-throat
culture
Pass the
buck
EGO-
communi-
cation
GREEN
ZONE
High
aspirations
and strong
performance
culture
Common
responsibil
ity
WE-
communi-
cation
PERFORMING WITH COMPASSION
CULTURE OF DIALOGUE
EMOTIONAL INTELLIGENCE
RESILIENCE
DIRECTINGATTENTION
Design Principle 3: Mindfulness-
Based
› Based on scientific
evidence: at least 6
weeks of training
› Good practice
guidelines
› Tailored to
organizational
needs (health,
communication,
teams)
Design Principle 4: Embedding
›Building practices by
– Management support
– Follow-up practices
– In team practices
– Human Resources
– Learning & Development
– Organizational climate
Organizational
Individual
Our basic programs
Mindful Leadership training
› 10 week program
› Goals:
– Mental resilience
– Focus and emotional
agility
– Switch action –
reflection
– Resources for leadership
› Supported by workbook
and audio tracks.
Mindful at Work training
› 8 week program, group
sessions
› Goals:
– Improve attention and
focus.
– Deal with stress
– Stopping the autopilot.
– Energy in balance
– Effective communication.
› For vitality, focus and
creativity at work.
› Supported by workbook and
audio tracks.
Other MB Team Interventions
› Leadership Development
(modular)
› Mindful Leadership for
Young Professionals
› Impact Evalution and
Scientific Research
› Presentations and TED-
style talks
› Introductory Workshop
Mindfulness in
Organizations
› Team workshop Getting to
Work Mindfully
› Mindfulness in Teams and
Organizations: change
program
› The Power of Attention:
Leadership Program
The next level organization
›High engagement
›Agile
›Purpose driven
›Healthy ánd high performing
›The choice is yours…
Building your practice
Stepping out of the threadmill
A Short Breathing Space
1. Sit down and observe the physical and mental
experiences in the current moment, without
judging, just noticing
2. Bring your attention to the breathing proces and
try – in a friendly way – to stay with that
3. Expand your attention to the body as a whole
› Finally: open your eyes, move on with work
› Each step takes about one minute!
Mindfulness in the workplace: tools for supporting well-being and high performance
Mindfulness in the workplace: tools for supporting well-being and high performance

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Mindfulness in the workplace: tools for supporting well-being and high performance

  • 1. Mindfulness in the workplace Tools for supporting well-being and productivity Wibo Koole, director citywork Amsterdam, 29th May 2017
  • 2. How does mindfulness keep you and your organization healthy, productive, creative?
  • 4. Why mindfulness? ›The science ›Experience it ›The business case ›Best practices
  • 6. Growing research… • Cognitive psychology • Organizational psychology • Management studies • Neuroscience • Medicine • Contemplative studies Research areas include:
  • 7. Current evidence (individual) › Performance – Middle managers: higher performance ratings by supervisors – Better outcomes with patients at psycho-therapists › Relationships – Better quality of communication – Better understanding of emotions – Growth of compassion › Well-being – Lower incidence of burn-out, stress and negative moods – Higher psychological capital – Higher work engagement
  • 8. In-company M@W training MINDFULNESS PERCEIVED STRESS ›Positive emotions up, negative down at tasks ›Intrinsic motivation up, extrinsic down
  • 9. Current evidence (team) ›Performance – Better quality of agile start-up meeting – More effective innovation in teams ›Relationships – Enhance listening and make dialogue more client/patient-centered – Enhance perspective taking ›Well-being – Creates a more positive emotional culture
  • 10. Agile: stand-up meetings Mindful practice • Significant effect Music listening • Small, not significant Non • No effect ›Higher perceived effectiveness of meeting ›Improved decision-making in meeting ›Improved listening
  • 11. Mindfulness: what it is Experience, Definition, Working Mechanism
  • 12. Sitting and breathing meditation ›10 minutes ›Sharing experiences through enquiry
  • 13. Definition of mindfulness ›Mindfulness is paying attention to your unfolding experiences from moment to moment, non- judgementally ›Based on our natural human capacity of noticing, paying attention and being aware of that
  • 14. SIGNALS Something is wrong…. What now? Stopping Creating distance and seeing the difference between the signal and its significance CONSCIOUS RESPONSE Staying with it. Accepting discomfort. Not letting your emotions drive you AUTOPILOT Putting extra effort into it Running It most be solved and go away! Faster heartbeat Anxiety Quick changing thinking Hurry and pressure Tension in the body Sweating, short of breath, trembling Mindfulness and the stress-system
  • 15. SIGNALS Something is wrong…. What now? Stopping Creating distance and seeing the difference between the signal and its significance CONSCIOUS RESPONSE Staying with it. Accepting discomfort. Not letting your emotions drive you AUTOPILOT Putting extra effort into it Running It most be solved and go away! Faster heartbeat Anxiety Quick changing thinking Hurry and pressure Tension in the body Sweating, short of breath, trembling Mindfulness and the stress-system Mindful Awareness: your early warning system
  • 16. Mindfulness enables… ›Switching between action and reflection ›Stopping the autopilot of routine and making space for a conscious response –Building more productive work habits
  • 19. › Less absence by stress › Less medical symptoms › Greater focus › Improved job roles › Enhanced brain capacity › Greater well-being + => €€€€€ - higher performance
  • 20. The AETNA case – Better sleep – Better heart rythm – Better respiration – Lower cortisol levels – $2,000 pppy hcc – Costs overall down 7% – 77 minutes per week more productive
  • 21. Best practices Introducing mindfulness in the organization…
  • 24. Design Principle 1: Job Demands- Resources Model Strengths use Mindfulness
  • 25. Design Principle 2: Green Zone… AUTOPIL OT Targets; judgemental, cut-throat culture Pass the buck EGO- communi- cation GREEN ZONE High aspirations and strong performance culture Common responsibil ity WE- communi- cation PERFORMING WITH COMPASSION CULTURE OF DIALOGUE EMOTIONAL INTELLIGENCE RESILIENCE DIRECTINGATTENTION
  • 26. Design Principle 3: Mindfulness- Based › Based on scientific evidence: at least 6 weeks of training › Good practice guidelines › Tailored to organizational needs (health, communication, teams)
  • 27. Design Principle 4: Embedding ›Building practices by – Management support – Follow-up practices – In team practices – Human Resources – Learning & Development – Organizational climate Organizational Individual
  • 28. Our basic programs Mindful Leadership training › 10 week program › Goals: – Mental resilience – Focus and emotional agility – Switch action – reflection – Resources for leadership › Supported by workbook and audio tracks. Mindful at Work training › 8 week program, group sessions › Goals: – Improve attention and focus. – Deal with stress – Stopping the autopilot. – Energy in balance – Effective communication. › For vitality, focus and creativity at work. › Supported by workbook and audio tracks.
  • 29. Other MB Team Interventions › Leadership Development (modular) › Mindful Leadership for Young Professionals › Impact Evalution and Scientific Research › Presentations and TED- style talks › Introductory Workshop Mindfulness in Organizations › Team workshop Getting to Work Mindfully › Mindfulness in Teams and Organizations: change program › The Power of Attention: Leadership Program
  • 30. The next level organization ›High engagement ›Agile ›Purpose driven ›Healthy ánd high performing ›The choice is yours…
  • 31. Building your practice Stepping out of the threadmill
  • 32. A Short Breathing Space 1. Sit down and observe the physical and mental experiences in the current moment, without judging, just noticing 2. Bring your attention to the breathing proces and try – in a friendly way – to stay with that 3. Expand your attention to the body as a whole › Finally: open your eyes, move on with work › Each step takes about one minute!