1. 6238 StanleyAve S, #A
Seattle, WA 98108
206-293-9829 |
fortsonwd@msn.com
WHITNEY FORTSON
OBJECTIVE To obtain the position where I can apply my seven years of Management experience, six years of
Supervisor experience, and, five years of Administration experiencewhere I can provideclients
with outstandingservice
PROFESSIONAL
ACHIEVEMENTS
Developed Core TrainingManual, materials,and classscheduled for New Hire
Orientation for the Customer Service Department, and served as designated
liaison for theNew Orientation
Sole Para-TransitRepresentativefor FirstTransitSeattleCall Center in the 2015
American Public Transportation Association (APTA) Call Center Challenge
Served as Presidentof both the company Safety Committee and Morale
Committee
Organized and hosted Health Fair for Access Transportation call center,
recruitingvarious companies fromaround the area for participation
Assumed a leadership rolein the absenceof the TransitInstruction
Department Manager and ensured that the office operated normally
Assisted in the trainingof newly hired and currently employed engineers to
quickly integratethem into the department’s work flow.
Created and implemented a work order trackingsystemfor Horizon House to
monitor the work flow and status of projects within the Engineering
Department
SKILLS Organization- Scheduled meetings and appointments for client’s residents and
Superiors
Computer/Tech-Sound knowledge and troubleshootingfor techniques for
MicrosoftOfficesuiteand general computer issues.
Problem Solving Responsiblefor entering, tracking,and resolvingclientissues
Willingness to Learn- Tech savvy,with the ability to learn quickly and apply
new software applicationsto the position with a desireto expand my current
skill setand increasemy valueas an assetto the company

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WORK HISTORY CUSTOMER SERVICE DEPARTMENT SUPERVISOR, FIRST TRANSIT
[08/14-04/2016]
Oversee reservations/customer serviceagents; Train,coach and mentor
employees on how to deliver the best customer servicepossible
Handlemajor incidents that cannotbe resolved by agents
Monitor and distributedepartment cases,and reports
Process payroll for department
ADMINISTRATIVE PROGRAM SPECIALIST, FIRST TRANSIT, SEATTLE. WA
[07/12-08/14]
Generate schedule, and assign work to TransitInstruction Staff
Perform TransitInstruction Outreach presentations for staff members of
various professional agencies thatprovidecareand management for
seniors/peoplewith disabilities
Provideongoing Administrativesupportin all areas of the TransitInstruction
Programincludingprogramintake,and processingof clientfiles and
preparation of monthly invoices Coordinatedepartment meetings
Assisted in the creation and implementation of the TransitInstruction
Application
ON-SITE APARTMENT MANAGER-STANLEY AVE APARTMENTS, SEATTLE, WA
[07/2012-02/2016]
Managed 9-unitapartment homes in Seattle, WA
Submitted rent and work log ledger monthly to out of state owners
Responded to urgent callsand crisisin variousunits on site
Screened potential residents for tenancy
Advertised and conducted open house apartment viewings for perspective
tenants
Maintained grounds,landscaping,plumbing,painting,and cleaningof
common areas
Prepped units to be shown for open house
CALL CENTER DISPATCHER, FIRST TRANSIT, SEATTLE, WA
[05/11-07/12]
1) Effectively communicate with contractor drivers,passengers,staff and other service
providers via radio,mobiledata terminals and telephone.
2) Assistthe same day scheduler assigningunscheduled rides to routes.
3) Keep routes updated and on time, which includes all insertionsand cancellationsarerelayed
to the contractor driver in a timely manner via MDT or radio when necessary.
4) Respond to contractor driver requests for assistance:lostdrivers,incorrectaddresses,
contactingclients,etc
5)Document all incidents,accidents,and rider concerns etc. in the dispatch logfor followup.
6) Respond to NEXTEL radio alerts promptly,when needed.
7) Inform supervisor of any accidents,incidents,or behavior concerns thatcould jeopardizethe

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safety of our passengers and contractor drivers.
8) Assignments of trips to taxi overflow providers within specified guidelines.
9) Monitoringthe overall systemon-time percentage, productivity,and other performance
measures through the InfoManager application.
10) Handlingall emergencies with appropriateguidelines and communications protocolsto
includecoordinatingwith EMS, law enforcement, County and Company officials.
11) Workingclosely with departmental managers,schedulers,reservations,other departments,
and subcontracted providers in performanceimprovement teams and special projects to
improve the overall project.
12) Assistthe same day scheduler when needed answering“Where my Ride” calls.
13) Other duties as assigned.
ENGINEERING DEPARTMENT SUPERVISOR, HORIZON HOUSE (CROTHALL SERVICES), SEATTLE,
WA
[01/2008-07/2010]
Dispatched urgent and non-emergency assignments via radio and MDTdevices, whilemanaging
projects and daily work schedules of 15 engineers AssistTrainingstaff with roomand event
planningand logisticsincludingcoordinatingsetup requirements with trainers and consultants
Generate weekly, monthly, and quarterly reports,gather information frommultiplesoftware
systems to maintain up to date statistical information and data quality Developed, organized,
and facilitated event planningand buildingschedules
Process payroll for department
Created a work order trackingsystemfor the department to record and document work flow
PATIENT TRANSPORTATION SUPERVISOR-EVENINGS, CROTHALL SERVICES, SEATTLE
08/2006-01/2008
Supervised a staff of 25 Patient Transportations
Prepared AM reports for AM Supervisors and staff
Monitored/maintained inventory,employee works schedules,and payroll
Responded to urgent callsand pages throughout the hospital to assiststaff
PATIENT TRANSPORTER [PACU & SURGERY] CROTHALL SERVICES, SEATTLE, WA
11/2005-08/2006
Assisted hospital staff in thetransportation of patients throughout hospital
campus
Responded to urgent pages and radio calls
Provided transportation in Surgery and PACU suites
SHOP MANAGER, DESIGNS BY ALYCIA, SEATTLE, WA
01/2003-08/2006
Maintained shop inventory and financial recordsfor hair salon
Assisted in the hiringand oversightof staff and daily operations of salon
activities
Completed submitted payroll

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EDUCATION SEATTLE UNIVERSITY-SEATTLE, WA-BACHELORS IN CRIMINAL JUSTICE
Costco Scholar,Achievers Scholar,YoungEmerging Leader Award Recipient
REFERENCES AVAILABLE UPON REQUEST