Emma-Ruth Arnaz-Pemberton, Director of Consulting Services at Wellingtone presented at Project Management Days 2018 and IPMA Awards. The event took place in Helsinki, Finland in October 2018.

1. The Dark Art of
Lessons Learned
November 2018
Finland
Emma-Ruth Arnaz-Pemberton
DirectorofConsultingServices
Wellingtone

2. Director Consulting
Services
MemberPMIUK&
Spain
FellowAPM
ChairAPMPMOSIG
PMOValueRing
CertifiedConsultant
UKPartner
PMOEventOrganiser
FuturePMO
PjMntDayofService
Writer/Speaker
AvidLearner
@PMONinjas
PMOManager
ProjectManagers
WithoutBorders
Mentor
ProjectManagers
AgainstPoverty
AboutMe

4. 80%
• Organisations
have one or more
PMOs
29%
• PMOs are
recognised as a
strategic business
partner
35%
• PMOs believe
their remit is &
objectives are
clear in the
organisation
Research on PMO…

5. 38%
• PMOs facilitate
Lessons Learned
33%
• Organisations
believe Lessons
Learned is the
second hardest
process to embed
25%
• Organisations
believe that
Lessons Learned is
in the top six most
valuable processes
Research on Lessons Learned

6. PMO Principle 1
Instrument of Integration
PMO Principle 2
Single Source of Truth
PMO Principle 3
Serving the Customer
PMO Principle 4
Enabling Capability
PMO Principle 5
Supporting Learning Organisation

7. Instrument of Integration
PMOs are a communicating bridge
between strategy planning and
strategy execution.
They bring together processes,
practices, methods, knowledge, and
people from all over the organisation
through community, knowledge, and
continuous improvement activities.
That’s what
leadership is about,
bringing people
together to effect
change
Cameron Hardy

8. Single Source of Truth
PMOs are trusted sources of truth.
By acting as an independent,
objective and unbiased entity, PMOs
provide visibility and transparency to
leadership teams, enabling confidence
in delivery and informed decision-
making.
If there were only one
truth, you couldn’t
paint a hundred
canvases on the same
theme
Pablo Picasso

9. Serving the Customer
PMOs are born to serve.
They do not exist in a vacuum but
rather invest time in understanding
what the needs of their customers are
and their perception of value is, and
they align their functions and services
to these.
The high destiny of
the individual is to
serve rather than to
rule
Albert Einstein

10. Enabling Capability
PMOs are enablers.
As a natural knowledge hub, PMOs
build PPM capabilities and assist in
the formation and development of
high-performance teams, enabling
the fostering of talent and the
successful delivery of organisational
change.
To teach is to learn
twice
Joseph Joubert

11. PMOs facilitate learning.
They build on reflective practice and
knowledge transfer activities to create
individuals and collective
opportunities for learning that allows
continuous improvement and the
ability to evolve the organisation to
cope with changing conditions.
An organisation that
is continually
expanding its
capacity to create its
future
Peter Senge
Supporting Learning
Organisation

12. Lessons Learned Matters
Bad decisions are made over and over
Duplication of work and effort
Increased waste
Forced to re-live the hard parts
Reduced chance of success
Unengaged Stakeholders
Loss of team members
‘Thinking smart’
Right first time (is always cheaper)
Information to consider for new work
Stop inappropriate projects
Change the approach
Develop effective teams
Cross functional working

13. Collate
Organise
Review
Do
In Practice
Roam
Free
Public
Locked
Down

14. www.wellingtone.co.uk
T:0044 (0)1753 621 200
E: info@wellingtone.co.uk
Wellingtone
St StephensHouse,
Windsor,Berkshire
SL4 1RY
United Kingdom
Emma.Arnaz-
Pemberton@wellingtone.co.uk
@PMONinjas
FuturePMO.com
Contact