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“	
  can	
  count	
  on	
  otne	
  hand	
  evolu*onarymes	
  I	
  have	
  seen	
  a	
   	
  
 I	
  
 solu0on	
  that’s	
   ruly	
  r
                                            the	
  number	
  of	
  0
                                                                     ,	
  truly	
  disrup0ve.	
  
   	
  

   This	
  is	
  one	
  of	
  those	
  *mes.	
  	
  
                                            ”	
  
   	
                                 Eric	
  Peterson,	
  Founder	
  -­‐	
  Web	
  Analy0cs	
  Demys0fied	
  
A PARADIGM SHIFT                                         Digital Intelligence
§    From reporting on
      historical events to real-    Machine-to-
      time intelligence                machine

§    From data aggregation
      and sampling to visitor-      Marketing &




                                                                                        Consumer
                                       Business
      level details                Management

§    From reading reports to
      fueling action systems
§    From rear-view analysis
                                   Web/Business
      to in-the-moment action          Analysts




                                                   Historical   Real-time   Streaming
                                                  Reporting &    Insights       of
                                                   Analysis       & Data      visitor
                                                                    Viz     behaviors
                                                                              as- it-
                                                                             happens
VISION
Improve customer engagement and            Customer Centric
conversions by supplying rich digital
intelligence that is:

Customer Centric
§  Visitor-level intelligence about in-
    session activities and past
    behaviors, enriched with external
    information                                                            Actionable
Right Time
§  Deliver intelligence within seconds
    to improve offers and content while
    they are STILL on your site
Actionable
§  Fuel action systems through
    machine-to-machine delivery of
    visitor intelligence using push API
                                                              Right Time
A NEW ERA FOR DIGITAL MARKETING
                                     Historical                   Real-Time
                                     Analytics                    Analytics



Customer Centric
      Visitor–level detail
                                                                                                   +

       Real-Time
          As-it-happens
                                                                                                   +

      Actionable
     Machine-to-machine
                                                                                                   +

                              Dashboards, Campaigns,         High level Trending,        Visitor Engagement, Ad
                               Multi-touch attribution,     Campaigns, Summary-       Targeting, Social Interaction,
Use Cases                    Data mining. All in the past   Level Analysis hours to   Trends, Referrals, Open API’s
                                 hours to days old.              minutes old.         to drive as it happens action.
JUST THE BEGINNING


                                                                                 4	
  
                                                    3                         Fueling Marketing
                                                    Targeting &               & Business
                                                    Optimization              Processes
                     2                              Solutions                 Extending Streams into
                         Session &                  Precision targeting and   business processes
                         Aggregate                  remarketing solutions     within your organization
                         Streams
                         Streaming & replay
1                        of full visitor sessions
    Webtrends
    Streams Events
    Enriched event data as-it-
    happens pushed through
    streaming API
1. WEBTRENDS STREAMS EVENTS
Identify and visualize key
online business events as they
occur and trigger marketing
systems to take action.


The result is a new way
to look at your business
and drive marketing
actions around key
business events.
2. WEBTRENDS STREAMS SESSIONS

Complete visitor sessions and
actions that led to the
business event will provide a
deeper understanding of a
customer behaviors online.

The result is improved
offer relevance and
higher precision product
recommendations
3. TARGETING & OPTIMIZATION
                     SOLUTIONS
Packaged solutions for in-the-
moment online testing, targeting
and remarketing:
§  Webtrends Optimize combined
    with Streams will enable high
    precision content targeting
    based upon rich in-session and
    historical visitor intelligence
§  Packaged solutions with major
    email marketing vendors will
    dramatically reduce
    remarketing time delays

The result is improved
content targeting, higher
conversion rates and
optimized ROI.
4. FUELING MARKETING &
                    BUSINESS PROCESSES

Seamlessly stream as-it-
happens customer intelligence
into all marketing & business
applications to optimize your
customer relationships:

§  Site Hygiene and Monitoring
§  Fraud Detection
§  CRM & Call Center Integration
§  Marketing Automation
§  Product recommendations &
    promotions
§  Display advertising
§  Ad serving demand side
    platforms
RE-IMAGINE DIGITAL MARKETING


             “	
  Webtrends	
  lSife	
  in	
  a	
  whay	
  nhot	
  previously	
  
               our	
  data	
  to	
  
                                     treams	
   as	
   elped	
  us	
  bring	
  

                possible.	
  Through	
  engaging	
  
                visualiza0ons	
  our	
  staff	
  are	
  now	
  able	
  to	
  
                appreciate	
  the	
  global	
  scale	
  of	
  our	
  
                business	
  in	
  real	
  0me	
  and	
  we’re	
  excited	
  
                about	
  the	
  customer	
  facing	
  opportuni0es	
  
                this	
  unlocks.	
  
                                    ”	
                             David	
  N	
  Williams	
  
                                     Head	
  of	
  Customer	
  Intelligence	
  |	
  	
  ASOS	
  	
  
Streams at Engage
Tuesday
4:30 PM Real-Time Analytics and Biz Transformation Panel

Wednesday
10:10 Implementing Webtrends Streams

Streams Kiosk – ALL DAY – Tuesday through Wednesday
Technical teams to answer customer questions
Top 5 Take-Aways
•  Re-Imagine Digital Marketing
•  Individual Visitor Information, Behavior
   and Events - As it Happens
•  Push API to Fuel Key Action Systems
•  Drive Engagement and Relevance
•  Respond in Social Time
Rate Session,
  Speakers &
    Panelists

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Engage 2013 - Webtrends Streams

  • 1.
  • 2. “  can  count  on  otne  hand  evolu*onarymes  I  have  seen  a     I   solu0on  that’s   ruly  r the  number  of  0 ,  truly  disrup0ve.     This  is  one  of  those  *mes.     ”     Eric  Peterson,  Founder  -­‐  Web  Analy0cs  Demys0fied  
  • 3. A PARADIGM SHIFT Digital Intelligence §  From reporting on historical events to real- Machine-to- time intelligence machine §  From data aggregation and sampling to visitor- Marketing & Consumer Business level details Management §  From reading reports to fueling action systems §  From rear-view analysis Web/Business to in-the-moment action Analysts Historical Real-time Streaming Reporting & Insights of Analysis & Data visitor Viz behaviors as- it- happens
  • 4. VISION Improve customer engagement and Customer Centric conversions by supplying rich digital intelligence that is: Customer Centric §  Visitor-level intelligence about in- session activities and past behaviors, enriched with external information Actionable Right Time §  Deliver intelligence within seconds to improve offers and content while they are STILL on your site Actionable §  Fuel action systems through machine-to-machine delivery of visitor intelligence using push API Right Time
  • 5. A NEW ERA FOR DIGITAL MARKETING Historical Real-Time Analytics Analytics Customer Centric Visitor–level detail + Real-Time As-it-happens + Actionable Machine-to-machine + Dashboards, Campaigns, High level Trending, Visitor Engagement, Ad Multi-touch attribution, Campaigns, Summary- Targeting, Social Interaction, Use Cases Data mining. All in the past Level Analysis hours to Trends, Referrals, Open API’s hours to days old. minutes old. to drive as it happens action.
  • 6. JUST THE BEGINNING 4   3 Fueling Marketing Targeting & & Business Optimization Processes 2 Solutions Extending Streams into Session & Precision targeting and business processes Aggregate remarketing solutions within your organization Streams Streaming & replay 1 of full visitor sessions Webtrends Streams Events Enriched event data as-it- happens pushed through streaming API
  • 7. 1. WEBTRENDS STREAMS EVENTS Identify and visualize key online business events as they occur and trigger marketing systems to take action. The result is a new way to look at your business and drive marketing actions around key business events.
  • 8. 2. WEBTRENDS STREAMS SESSIONS Complete visitor sessions and actions that led to the business event will provide a deeper understanding of a customer behaviors online. The result is improved offer relevance and higher precision product recommendations
  • 9. 3. TARGETING & OPTIMIZATION SOLUTIONS Packaged solutions for in-the- moment online testing, targeting and remarketing: §  Webtrends Optimize combined with Streams will enable high precision content targeting based upon rich in-session and historical visitor intelligence §  Packaged solutions with major email marketing vendors will dramatically reduce remarketing time delays The result is improved content targeting, higher conversion rates and optimized ROI.
  • 10. 4. FUELING MARKETING & BUSINESS PROCESSES Seamlessly stream as-it- happens customer intelligence into all marketing & business applications to optimize your customer relationships: §  Site Hygiene and Monitoring §  Fraud Detection §  CRM & Call Center Integration §  Marketing Automation §  Product recommendations & promotions §  Display advertising §  Ad serving demand side platforms
  • 11. RE-IMAGINE DIGITAL MARKETING “  Webtrends  lSife  in  a  whay  nhot  previously   our  data  to   treams   as   elped  us  bring   possible.  Through  engaging   visualiza0ons  our  staff  are  now  able  to   appreciate  the  global  scale  of  our   business  in  real  0me  and  we’re  excited   about  the  customer  facing  opportuni0es   this  unlocks.   ”   David  N  Williams   Head  of  Customer  Intelligence  |    ASOS    
  • 12. Streams at Engage Tuesday 4:30 PM Real-Time Analytics and Biz Transformation Panel Wednesday 10:10 Implementing Webtrends Streams Streams Kiosk – ALL DAY – Tuesday through Wednesday Technical teams to answer customer questions
  • 13. Top 5 Take-Aways •  Re-Imagine Digital Marketing •  Individual Visitor Information, Behavior and Events - As it Happens •  Push API to Fuel Key Action Systems •  Drive Engagement and Relevance •  Respond in Social Time
  • 14. Rate Session, Speakers & Panelists