2. Objectives
PWC Influencing model
An effective Leader | Team, task and individual model
Understanding your team | Belbin
Ladder of perception
Typical team behaviours
Body language and verbal style
Active Listening, feedback and GROW coaching model
Reactions to change and how to support others
Contents
3. Ladder of perception
3
My perception
(selected data)
Value judgements I made
Interpretations and
meanings I gave
Logical conclusions I drew
Emotional and physical
responses
Beliefs I formed
Actions I took