Chapter 12 discusses mass storage systems and their role in operating systems. It describes the physical structure of disks and tapes and how they are accessed. Disks are organized into logical blocks that are mapped to physical sectors. Disks connect to computers via I/O buses and controllers. RAID systems improve reliability through redundancy across multiple disks. Operating systems provide services for disk scheduling, management, and swap space. Tertiary storage uses tape drives and removable disks to archive less frequently used data in large installations.