The document discusses two approaches to risk management: 1) a formal, structured process of risk assessment and codified responses, and 2) an approach with effective engagement of management and staff in ongoing risk assessment and mitigation. It suggests that most organizations do not effectively implement either approach. It then examines the trade-off between formal risk auditing and effective human/staff engagement, and how organizational culture and external factors influence the formal vs. implementation aspects of risk management. It provides two examples, one of a small business with informal but effective risk management linked to its business plan, and one of an NHS hospital trust with complex, formal plans but poor staff awareness and ownership leading to failures.

1. WBS FORUM RISK MANAGEMENT trick or treat?

2. RISK - effective engagement v. management tick box? © Kiki Maurey Consultancy Limited implicit in my title is that there 2 critical aspects to risk management 1. a formal, highly structured activity of assessing key areas of risk and identifying formal codified responses ===  paper exercise 2. an approach where top management and staff are effectively engaged in ongoing risk assessment and risk mitigation ===  embedded human interaction

3. RISK - effective engagement v. management tick box? © Kiki Maurey Consultancy Limited MIND THE GAP!! Clearly there many organisations in the public, private and charitable/community sectors that effectively do neither. So what does my hypothesis look like? …

4. RISK - effective engagement v. management tick box? © Kiki Maurey Consultancy Limited staff/cultural engagement ? idealism ? reality formal structural response HIGH LOW LOW HIGH

9. RISK - effective engagement v. management tick box? © Kiki Maurey Consultancy Limited people 'aspired-world‘ objectives 'real-world‘ outcomes planning E X T E R N A L I T I E S I N T E R N A L R E S O U R C E

10. RISK - effective engagement v. management tick box? © Kiki Maurey Consultancy Limited from "The Poetry of Donald Rumsfeld“ - The Unknown As we know, there are known knowns . There are things we know we know. We also know there are known unknowns . That is to say we know there are some things we do not know. But there are also unknown unknowns , The ones we don't know we don't know … There will be some things that people will see. There will be some things that people won't see. … and life goes on.

12. WBS Forum - ‘RISK MANAGEMENT. Trick or treat?’ © Kiki Maurey Consultancy Limited any questions for Mike, Chris and Kiki?