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Innovations in connected
eHealth
Adj. A/Prof Walter Kmet
CEO WentWest, WSPHN
IPHCRC
16th March 2016
2
“One of the great challenges in
healthcare technology is that
medicine is at once an enormous
business and an exquisitely human
endeavour; it requires the ruthless
efficiency of the modern plant and the
gentle hand holding of the parish
priest; it is about science, but also
about art; it is eminently quantifiable
and yet stubbornly not”
Robert Wachter, The Digital Doctor
3
Innovations in connected
eHealth
1. Context of our work
2. Role of shared care planning
3. LinkedEHR
4. Progress and Challenges
4
A picture of the challenges
Deman
d
Changing in
nature
Access
Removin
g
barriers
Equity
Social
determinants
Between now and
2050 the number of
older people (65 to
84 years) is
expected to double
Most
chronic
diseases
are
preventable
Intersection of
health &
communicatio
ns
5
PHN Framework: Identifying
opportunities for health system
improvement in western
Sydney
Western
Sydney PHN –
Health system
Improvement
opportunities
Whole-of-system (Macro level):
Enhanced structural integration
across the various health services
serving the population of western
Sydney and covering both private
and public health sectors.
Care/population groups (Meso level):
Enhanced service integration for
targeted health initiatives including
local and national priority focus areas
and/or sub-populations that have
been identified as a result of PHN
population needs analyses.
Patient-centric integrated and
coordinated care (Micro level):
Improved delivery of patient-centric
health services to individuals and
their carers through a coordinated
set of care interventions that ensure
the right care is provided in the right
place at the right time.
Advocac
y
Commissionin
g
Integration
Western Sydney
PHN – Health
system
Improvement
opportunities
6
The building blocks of a
successful integrated care
system
Support with Enablers
Payment Governance Information Leadership Support
“Quadruple Aim”
Organise Delivery
Protocols
Care
plans
Performance
review
Care
coordination
and delivery
Understand Needs
Low risk
Moderate
risk
High risk
Very low
risk
Very high
risk
7
• Adoption of an evidence based
approach to achieving good
quality primary care for the
community
• Engaging and investing in
leadership at all levels –
especially GP Leaders
• Linking the model to:
- What we do and can do
more of
- What changes are needed
and how we can make
them
- A platform for integrated
care
• Promoting networks of
practices
• Sustaining the effort
Building Blocks for High-
Performing Primary Care *
*Wllard & Bodenheimer 2012
8
The information challenge –
some observations
• Understanding general practice/primary care data
- Creating reliable and accurate sources
• Sharing across organisational boundaries
- Even greater complexity when associated with
care coordination
• Integrating, not just collating
• Associating information collection with best
practice care pathways
- Living documents to achieve the quadruple aim
• Up to date infrastructure
• “My integration is your fragmentation”
9
Innovations in connected
eHealth
1. Context of our work
2. Role of shared care planning
3. LinkedEHR
4. Progress and Challenges
10
A shared care plan is a structured,
comprehensive plan developed jointly
by the patient and their family/carer
and health professional(s). It may
include a summary of personal health
information, a person’s health goals,
and the treatment and follow up care
they receive.
National Health IT Board NZ
11
Optimising the solution for
consumers will mean
disregarding boundaries
12
Rethinking Primary Care
Source: UCSF Center for Excellence in Primary Care.
13
Our vision of Primary Care for
the future
“Primary care will have at its heart
active collaboration between
healthcare professionals and the
people they care for. This patient-
focused approach will require
collaboration between professionals
and strong team working, both within
and across organisational boundaries.”
Source: Primary Care Workforce Commission UK - 2015
14
Shared care plans and teams
• Direct service provision verses care coordination
- Aligning payments systems to integrated care
strategies
• Primary care/general practice clinical leadership
• Role definition among professionals, generalists,
specialists and sub specialists
- New roles such as nurse practitioners and
physician assistants
• Engaging and activating consumers through
better information transparency
• Shared care planning platforms
- eHealth/EMRs aligning to clinical pathways
15
Innovations in connected
eHealth
1. Context of our work
2. Role of shared care planning
3. LinkedEHR
4. Progress and Challenges
16
LinkedEHR – a shared care
planning tool
• It’s development was led by GP leaders who at time felt
existing products did not meet needs
- Commissioned Ocean Informatics to develop for
WSydney
• Ability for simultaneous viewing/updating by team caring
for the person
- Uses Clinical Management System and TopBar
• Can be accessed by browser, in the GPs “neighbourhood”
- Sending eRederrals, to be accessed through hospital
systems
• Same security and privacy as the national MyHR
• Can read a patient’s MyHR.
- Will soon be sending Shared Health Summaries to MyHR
• Captures lost revenue by closing the loop for various PIPs
17
Example, dynamic shared care
plan
Health
Summary
Care Plan
Clinical
Metrics
18
Additional Features
A comprehensive clinical decision support
system (HealthPathways) embedded
By June of 2016, LinkedEHR will be
integrated with the Telstra Health Gateway
collecting consumer entered data and
delivering an accessible SCP
A Risk Stratification feature to assesses the
risk of hospitalisation being developed
19
More Information
Web Link - http://wentwest.com.au/linked-ehr
20
Innovations in connected
eHealth
1. Context of our work
2. Role of shared care planning
3. LinkedEHR
4. Progress and Challenges
21
Building capacity and capability
There is a need for general
practice to adapt rapidly so that
it operates at a scale that can
provide a platform for integrated
care.
(Kings Fund 2011)
Finding ways to build leadership amongst primary health
care providers and working with early adopters
22
Practice Capability: steps on the
journeyPen
Licences
186
Practices
Pat Cat
‘Active’
120
Installed
Integrate
d Care
Contracts
52
Signed
LinkedEH
R
Registere
d
218 GP
158
AHP
45
Nurse
Total
421
PCMH
Engaged
15
transformin
g
15 more
engagin
g
Health
Pathways
4,000 new and
returning users
23
Western Sydney
Integrated Care
Program
Mar 2016 update
GP
Practices
51 (38%)
GPs 175
Enrolments – GP Practice:
January
GP Practices Total Number
Enrolled YTD
Target
(Total)
Number of GPs
Enrolled YTD
Total 52 135 135
Level 1 28 30 100
Level 2 24 45 35
24
Investing in technology and
innovations
OO + NT = COO
Jack Cochran
OS + NMC = NCM
25
Partnerships
Find common cause
with partners and
be prepared to
share sovereignty
(Kings Fund 2013)
26
What is general practice
responsible for – how we fund
primary care
27
Thank you
@WKmet
28
As the Western Sydney Primary Health Network,
WentWest is focused on addressing both regional
and national health challenges. Together with
health professionals, partners from both the
health and hospital sector, consumers and the
broader community, WentWest seeks to identify
gaps and commission solutions for better health
outcomes.

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International Primary Care Conference - Walter Kmet March 2016

  • 1. 1 Innovations in connected eHealth Adj. A/Prof Walter Kmet CEO WentWest, WSPHN IPHCRC 16th March 2016
  • 2. 2 “One of the great challenges in healthcare technology is that medicine is at once an enormous business and an exquisitely human endeavour; it requires the ruthless efficiency of the modern plant and the gentle hand holding of the parish priest; it is about science, but also about art; it is eminently quantifiable and yet stubbornly not” Robert Wachter, The Digital Doctor
  • 3. 3 Innovations in connected eHealth 1. Context of our work 2. Role of shared care planning 3. LinkedEHR 4. Progress and Challenges
  • 4. 4 A picture of the challenges Deman d Changing in nature Access Removin g barriers Equity Social determinants Between now and 2050 the number of older people (65 to 84 years) is expected to double Most chronic diseases are preventable Intersection of health & communicatio ns
  • 5. 5 PHN Framework: Identifying opportunities for health system improvement in western Sydney Western Sydney PHN – Health system Improvement opportunities Whole-of-system (Macro level): Enhanced structural integration across the various health services serving the population of western Sydney and covering both private and public health sectors. Care/population groups (Meso level): Enhanced service integration for targeted health initiatives including local and national priority focus areas and/or sub-populations that have been identified as a result of PHN population needs analyses. Patient-centric integrated and coordinated care (Micro level): Improved delivery of patient-centric health services to individuals and their carers through a coordinated set of care interventions that ensure the right care is provided in the right place at the right time. Advocac y Commissionin g Integration Western Sydney PHN – Health system Improvement opportunities
  • 6. 6 The building blocks of a successful integrated care system Support with Enablers Payment Governance Information Leadership Support “Quadruple Aim” Organise Delivery Protocols Care plans Performance review Care coordination and delivery Understand Needs Low risk Moderate risk High risk Very low risk Very high risk
  • 7. 7 • Adoption of an evidence based approach to achieving good quality primary care for the community • Engaging and investing in leadership at all levels – especially GP Leaders • Linking the model to: - What we do and can do more of - What changes are needed and how we can make them - A platform for integrated care • Promoting networks of practices • Sustaining the effort Building Blocks for High- Performing Primary Care * *Wllard & Bodenheimer 2012
  • 8. 8 The information challenge – some observations • Understanding general practice/primary care data - Creating reliable and accurate sources • Sharing across organisational boundaries - Even greater complexity when associated with care coordination • Integrating, not just collating • Associating information collection with best practice care pathways - Living documents to achieve the quadruple aim • Up to date infrastructure • “My integration is your fragmentation”
  • 9. 9 Innovations in connected eHealth 1. Context of our work 2. Role of shared care planning 3. LinkedEHR 4. Progress and Challenges
  • 10. 10 A shared care plan is a structured, comprehensive plan developed jointly by the patient and their family/carer and health professional(s). It may include a summary of personal health information, a person’s health goals, and the treatment and follow up care they receive. National Health IT Board NZ
  • 11. 11 Optimising the solution for consumers will mean disregarding boundaries
  • 12. 12 Rethinking Primary Care Source: UCSF Center for Excellence in Primary Care.
  • 13. 13 Our vision of Primary Care for the future “Primary care will have at its heart active collaboration between healthcare professionals and the people they care for. This patient- focused approach will require collaboration between professionals and strong team working, both within and across organisational boundaries.” Source: Primary Care Workforce Commission UK - 2015
  • 14. 14 Shared care plans and teams • Direct service provision verses care coordination - Aligning payments systems to integrated care strategies • Primary care/general practice clinical leadership • Role definition among professionals, generalists, specialists and sub specialists - New roles such as nurse practitioners and physician assistants • Engaging and activating consumers through better information transparency • Shared care planning platforms - eHealth/EMRs aligning to clinical pathways
  • 15. 15 Innovations in connected eHealth 1. Context of our work 2. Role of shared care planning 3. LinkedEHR 4. Progress and Challenges
  • 16. 16 LinkedEHR – a shared care planning tool • It’s development was led by GP leaders who at time felt existing products did not meet needs - Commissioned Ocean Informatics to develop for WSydney • Ability for simultaneous viewing/updating by team caring for the person - Uses Clinical Management System and TopBar • Can be accessed by browser, in the GPs “neighbourhood” - Sending eRederrals, to be accessed through hospital systems • Same security and privacy as the national MyHR • Can read a patient’s MyHR. - Will soon be sending Shared Health Summaries to MyHR • Captures lost revenue by closing the loop for various PIPs
  • 17. 17 Example, dynamic shared care plan Health Summary Care Plan Clinical Metrics
  • 18. 18 Additional Features A comprehensive clinical decision support system (HealthPathways) embedded By June of 2016, LinkedEHR will be integrated with the Telstra Health Gateway collecting consumer entered data and delivering an accessible SCP A Risk Stratification feature to assesses the risk of hospitalisation being developed
  • 19. 19 More Information Web Link - http://wentwest.com.au/linked-ehr
  • 20. 20 Innovations in connected eHealth 1. Context of our work 2. Role of shared care planning 3. LinkedEHR 4. Progress and Challenges
  • 21. 21 Building capacity and capability There is a need for general practice to adapt rapidly so that it operates at a scale that can provide a platform for integrated care. (Kings Fund 2011) Finding ways to build leadership amongst primary health care providers and working with early adopters
  • 22. 22 Practice Capability: steps on the journeyPen Licences 186 Practices Pat Cat ‘Active’ 120 Installed Integrate d Care Contracts 52 Signed LinkedEH R Registere d 218 GP 158 AHP 45 Nurse Total 421 PCMH Engaged 15 transformin g 15 more engagin g Health Pathways 4,000 new and returning users
  • 23. 23 Western Sydney Integrated Care Program Mar 2016 update GP Practices 51 (38%) GPs 175 Enrolments – GP Practice: January GP Practices Total Number Enrolled YTD Target (Total) Number of GPs Enrolled YTD Total 52 135 135 Level 1 28 30 100 Level 2 24 45 35
  • 24. 24 Investing in technology and innovations OO + NT = COO Jack Cochran OS + NMC = NCM
  • 25. 25 Partnerships Find common cause with partners and be prepared to share sovereignty (Kings Fund 2013)
  • 26. 26 What is general practice responsible for – how we fund primary care
  • 28. 28 As the Western Sydney Primary Health Network, WentWest is focused on addressing both regional and national health challenges. Together with health professionals, partners from both the health and hospital sector, consumers and the broader community, WentWest seeks to identify gaps and commission solutions for better health outcomes.

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