The better you understand the human mind, the better you’ll be able to persuade customers to convert. And, if you think about it, marketing is really about applied psychology.
What this means is that buyers act in certain ways because they’re wired to do so.
2. The better you understand the
human mind, the better you’ll
be able to persuade
customers to convert. And, if
you think about it, marketing
is really about applied
psychology
3. Sudden, impulsive decisions and
purchases.
The brain is wired to make sudden, impulsive decisions and
purchases.
4. The brain is wired to make sudden, impulsive decisions and
purchases.
According to data from Chase, Gallup and Harris Interactive, most
people make impulse purchases. Regardless of the demographic,
every type of person at some point will make a sudden and unplanned
purchase
Offering the products or services under consideration, you can
capitalize on the "impulse buy" phenomenon by asking customers to:
✘buy now
✘try it now
✘shop now
✘get it now
✘subscribe now.
6. The brain is wired to make sudden, impulsive decisions and
purchases.
It’s widely accepted that the brain processes visual content faster
than text. And, here, images are one of your greatest marketing
assets.
Do whatever is possible to amplify your visual content, create
powerful product images and front-load images within your
website.
8. The mind associates the colour blue with trust.
If you’re still deliberating over your colour scheme, you can’t go
wrong with blue. A lot of sites opt for this colour. Facebook is one
of them.
Even Microsoft injects its color scheme with a lot of blue.
9. The brain is more likely to trust
when it associates the product or
website with appropriate words.
10. The brain is wired to make sudden, impulsive decisions and
purchases.
Some marketers and conversion optimizers point to the impact of
trust in marketing. Jeremy Smith, a conversion optimization expert,
calls trust the “functional centre for all of conversion optimization.”
The most powerful way to create trust is through words. Although
images are powerful, as explained above, words play a significant
role in deepening a customer’s trust.
11. Which words? Here are the five that work well
consistently:
✘Authentic - Authenticity has a ring of truth and power.
✘Certified - Something that is “certified” has some level of
endorsement, presumably by a neutral third-party.
✘Guaranteed According to Kissmetrics, “60 percent of
consumers feel at ease and are more likely to buy a product
that has the word ‘guaranteed’ associated with it.”
✘Loyal - Loyalty is seen as a virtue, and therefore something
to be desired in a product or service.
✘Official - The word “official” conjures up images of process-
oriented offices and dependable people. If it’s official, it’s
more likely to be trusted.
12. When the mind says yes once, it is
more likely to do so again.
13. Foot-In-The-Door Technique (FITD)
One yes leads to another yes. If you can get a customer to say
“yes” to a small request like an email sign up, then you can
probably get him or her to say yes again -- perhaps to a
subscription, purchase or trial. This is called the foot-in-the-door
technique, or FITD.
Salespeople have been using it for generations.
So, start by asking for something small, and follow it up with a
larger request.
14. The first number seen will affect
the customer’s evaluation of the
price.
15. The first number seen will affect the customer’s evaluation
of the price.
According to the “anchoring” effect,” people rely on the first piece
of information that they see when faced with a decision.
According to famed psychologist Daniel Kahneman. "If you can
walk into a negotiation and be the first one to say a number or offer
a price, you've gained an advantage. Likewise, if you can help the
customer on your website to anchor [his or her] expectations on a
certain price, you gain a powerful advantage."
17. Emotions play a hugely significant role
Some decision-makers like to think of themselves as rational and
unswayed by emotion.
If emotions weren’t involved, it would be difficult to make any
decision at all.
Don’t hesitate to play to your user’s emotions. Those who make
decisions with the aid of their emotions are likely to make a better
decision
18. If you label people in a certain
way, they are likely to act
according to that label
19. If you label people in a certain way
It’s okay to tell your customers who they are, what they believe and
how they will act.
Your labelling will impact their decision to buy or not buy your
product or service.
21. Conclusion
The more you know about the mind, the better you’ll be able to
sell.
But it’s not psychology alone that can improve your marketing, it’s
the specific psychology of your target audience. Every niche is
different. Something that works for one group may backfire on
another group.
The best psychological insights that you can gather are those that
come from your target audience. So, research, learn, test and take
action on what you know.