This document is a resume for Werner M. Steinmann, who has over 10 years of experience in customer service and tool rental. He has worked as a mechanical assembler, tool rental technician at Home Depot, and sales representative in Germany. He is highly experienced in customer service, handling a high volume of calls with excellent communication skills. He is also skilled in mechanical and electrical repairs, problem solving, and adapting to changing environments.

1. WERNER M. STEINMANN
1705 Coit Road. 1110, Plano, TX 75705|C: (214) 436-2433 |w.michael.steinmann@gmail.com
SUMMARY
Highly experienced customer service professional. Able to handle a high volume of customer calls in a fast
paced environment, with minimum supervision, while maintaining emphasis on the highest quality of
consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting
with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to
make decisions independently and quickly with minimal escalations.
HIGHLIGHTS
 Sales
 Electrical repairs
 Customer Service
 Leadership
 Organization
 German background
EXPERIENCE
09/2014-01/2015 Mechanical Assembler
BELCAN Staffing Company － Dallas, TX
 Customized mechanical parts for proper fitting into pharmaceutical machinery
 Connected wire harnesses to directed points through the use of blue prints
 Assembled electrical parts for production purposes
 Soldered components into circuit boards
02/2003-06/2014 Tool Rental Technician
Home Depot － Plano, TX
 Maintained and built customer and contractor relationships
 Maintained an adequate inventory of parts for repair
 Performed preventive maintenance on tools
 Repaired and maintained fleet tools
 Diagnosed problems with equipment and made necessary repairs.
 Ensured tools are repaired and available for rental in a timely manner while
keeping costs to a minimum
 Processed tool rental transactions (logged repairs and work orders, generated
contracts, processed deposits, turned contracts into invoices upon equipment
return
 Trained new Tool Rental Associates on turning, operating, and minor repairs of
new and existing tools
 Demonstrated different tools and machines to customer, to ensure proper
handling and operating
 Collected payments from customers and maintained accurate customer
records
 Maintained communications with management, co-workers, and marketing
regarding new equipment, equipment availability and rental programs

2. WERNER M. STEINMANN, continued…
EXPERIENCE, cont.
Outside Sales Representative
Material Handling Company－Denver, CO
Steinbock-Boss Company－Munich, Germany
Jungheinrich- Logistic Equipment Company－Munich, Germany
 Managed outside sales
 Sold used and new forklift and logistic equipment
 Created customized proposals to optimize and solve customer logistical
needs
Electro-mechanic technician
AGFA-Gevaert AG Manufacturing Company－ Munich, Germany
 Assembled machinery components
 Built prototype machinery based on blueprints for later production purposes
 Produced cable harnesses for different applications
 Repaired electrical circuit boards with soldering iron
 Exchanged components on circuit boards
 Tested electrical devices by using diagnostic tools: voltmeter, oscilloscope
EDUCATION
High School Equivalence & Electro-mechanical trade school － Munich, Germany
MILITARY German Air Force--American Missiles-Hawk System
LANGUAGES Read, write, and speak German fluently
SKILLS
 Self-motivated and able
to work independently
with minimum
supervision
 Strong decision making
capabilities and
excellent communicator
 Problem solver
 Able and willing to adapt to changing
environment, situations, and job
responsibilities
 Excellent customer service skills
 Enjoys working in a team-oriented
environment and goal orientated
 Great organizational skills