This document provides training on emergency preparedness and response for employees of the Wollongong Memorial Gardens Crematorium. It outlines the different types of emergencies that may occur and how to respond. Employees should familiarize themselves with the Emergency Procedures Guide, nominated assembly areas, alert tones, and roles of Emergency Wardens and First Aid Officers. In an emergency, employees should remain calm, follow the directions of Emergency Wardens, and refer to the Guide for guidance on responding to specific situations. Regular training and awareness of emergency plans are important to ensure employee and public safety.

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What to do in an
emergency
Emergency Management
Wollongong Memorial
Gardens

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Emergencies can happen at any time.
They’re called emergencies because they’re
unexpected.
Thankfully, emergencies hardly ever
happen.
But, when they do, the reactions, decisions
and behaviours by all employees in the
workplace will have a direct impact on the
outcome.
In other words, your reactions, decisions and behaviours
during an emergency matter a lot.

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Learning Objectives
This module is provided for all employees working in the Wollongong Memorial
Gardens Crematorium, 176 Berkeley Road Unanderra so that you can respond
appropriately in an emergency at this facility.
By the end of this module you will be able to
• List the different types of emergencies that can occur
• Outline your responsibilities during an emergency
• Use the Emergency Procedure Guide to respond to an emergency
• Respond appropriately to alert tones used during an emergency
• Identify the nominated assembly area that you will go to in an emergency
• Describe your responsibilities once evacuated
The module should take 20 minutes to complete, additionally, there is a short quiz
at the end of the modules.

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Emergency Wardens
• The facility has nominated Emergency Wardens and First Aid Officers who are
well trained and accredited to undertake their roles.
• Their details are displayed on the safety boards located in the lunch room,
administration office and on the Hub.
• All employees should make themselves aware of who these officers are.
• The pictures below show you how to identify your Emergency Wardens during
an emergency.

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First Aid Officers
• First Aid Officers are well trained and accredited
in responding to medical emergencies.
• If a medical emergency occurs contact the First
Aid Officer.
• The details of the First Aid Officers are displayed
in the lunch room, administration office and on
the Hub.

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How to respond to an emergency
In an emergency always try to find your Emergency Warden first.
The Emergency Procedures Guide (Flipchart) shown below, provides basic
instructions on what to do for each emergency.
• Each emergency
event is allocated a
colour code
• Make sure your
flipchart has been
completed/filled in
and is near your
phone. This will
matter in an
emergency.

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Alert tones used in an emergency
There is one tone to be aware of at Wollongong Memorial Gardens Crematorium when
an emergency may be happening:
Air Horn – a loud continuous noise
Warning sounds are the first sign you will get that an emergency is taking place. It is
important to recognise the sound and respond appropriately.
This includes responding appropriately during a drill.
A drill is your opportunity to practice what to do if a real emergency occurs. Real
emergencies won’t give you this luxury.

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Individual responses to emergency
During an emergency individuals have heightened reactions in response (fight, flight,
freeze.)
It is important to understand these reactions can affect the safe evacuation of all
employees.
To ensure the safety of all employee members, follow the directions of the Emergency
Warden or Emergency Service Responders (SES, Firefighters.)
Prepare yourself for a possible emergency so that if one happens, you have
rehearsed what you would do. Above all, remain calm, rational and follow
instructions.
Fight Flight Freeze

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Persons with special needs
During an emergency it can be hard to
evacuate the building due to people’s
physical conditions.
We have strategies in place for your safety
but these rely on you helping us plan in
advance.
You need to make it known to your
supervisor and Emergency Warden if you
are incapacitated in any way.
This includes temporary mobility issues
such as short term sports injuries,
psychological issues (such as anxiety) or
other mobility issues.
Do this at the time of the injury or
incapacitation; don’t wait until there is an
emergency.

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Types of Emergencies
Each emergency type is allocated a colour code:
• Evacuation – Code ORANGE
• Fire/Smoke – Code RED
• Bomb Threat – Code PURPLE
• Medical Emergency – Code BLUE
• Personal Threat – Code BLACK
• Internal Emergency – Code YELLOW
• External Emergency – Code BROWN
In an emergency the Emergency Wardens will manage
the situation. The next several slides are provided so
that you understand the types of emergencies that
can occur.

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Evacuation
• Keep calm
• Follow instructions

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1. Follow the directions given to you
by an Emergency Warden 2. Evacuate in an orderly manner
3. Provide assistance to visitors or
members of the public
4. Go to the nominated assembly area
5. Attend regular training
relating to emergency
response plans
6. Know the location of fire
fighting equipment
5. Wait at the assembly area.
6. Return to work ONLY after directed to
by Emergency Warden or Emergency
Services

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Nominated Assembly Area -
Primary
The Nominated Assembly Areas for the
Wollongong Memorial Gardens is:
• Primary assembly area – 50 metres north east of main
buildings between flag poles
• Secondary assembly area – Front footpath outside front
entrance gates on south side
• Control point – 10 metres from main building entry
doors on the road in front of fountain.
Stay in the nominated area until you are
advised to return to the building.
•Facility Site Map

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Safely returning to the building
after an evacuation
Within Business Hours:
Once you have evacuated do not
return to the building until you
have been directed to do so by
an Emergency Warden or
Emergency Services.
After Hours:
Do not return to the building
until formally authorised by
emergency services.

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Fire/Smoke
• Stay calm
• Remember R.A.C.E
• Refer to the Emergency
Flipchart

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Bomb threat
• Stay calm
• Follow the instructions on
the flipchart
• If you receive a phone
threat use the checklist on
the back of the flipchart.

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Medical
emergency
• Stay calm
• First contact a First Aid
Officer
• Use the D.R.S.A.B.C.D
guide in the flipchart if
the First Aid Officer is not
present

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Personal
threat
• Above all stay calm
• Follow the S.A.F.E
instructions in the
flipchart

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Internal threats
These can vary, including:
• Power loss to facility
• Power loss to lifts
• Power loss to mechanical
ventilation
• Sewage blockage/flooding
Your personal safety is a priority.
Refer to the flipchart and follow
instructions from your Emergency
Warden.

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External
emergency
These can vary too, including:
• Adverse weather
• Transport incident
• Terrorism
• Civil disorder (protesters)
Unlike all other emergencies, when
external emergencies occur it is
important to stay inside the
building for your safety.

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Summary
• Emergencies can be serious or something minor
• Even minor emergencies have risks and require appropriate responses
• It is important to respond in a calm manner when faced with an emergency
• Listen carefully to directions of your Emergency Warden and the emergency
services responders
• When faced with an emergency refer to the Emergency Procedures Guide
(Flipchart)
• During emergencies Emergency Wardens are in charge, employees not
following instructions could potentially face disciplinary action

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Further information on Emergency Management
• To get your copy of the Flipchart: (Z11/274697),
contact WHS/HR team on Level 8 of the
Administration Building. This should occur on
day 1
• Training on how to use the Flipchart is to be
undertaken at time of induction
• Lists of your Emergency Wardens are available in
the lunch room and office administration area

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End of Presentation
Now that you have completed the presentation and have an
understanding of Sun Protection in the Workplace,
you need to complete the accompanying quiz.