The volunteer position of Special Event Assistant helps ensure patrons have exceptional experiences at events, provides additional support to staff during busy events, and assists with delivering programs and activities. Responsibilities include greeting the public, facilitating crafts and activities, assisting with set-up and take down, and more. Training includes an orientation package and on-site training, with yearly evaluations. Requirements include communication and instruction following skills, customer service skills, age of 12 or older, and providing own transportation to events. Benefits include meeting people, gaining skills and experience, developing customer service skills, and complimentary refreshments at events. The time commitment is episodic for evenings, weekends and holidays based on event availability and needs

1. Recreation Facility Services Volunteer Services Program
Volunteer Position Description
Position Title: Special Event Assistant
Purpose/Goals of Position: To help ensure that each patron has an exceptional leisure experience, to provide
additional support to staff during busy events, to maintain a high safety standard, and to
assist with the delivery additional programs/activities.
Purpose/Goals of Unit: -Citizens report an enjoyment of interactive experiences.
-Citizens are integral to the presentation of the life of the city through quality volunteer
opportunities.
-Citizens report that programs are plentiful and of good quality.
-Citizens have an increased knowledge or Edmonton’s human and cultural history.
Responsibilities: Include but are not limited to:
-Greeting & providing information to the public
-Facilitating crafts and activities
-Performing surveys
-Assisting with set-up & take down
-Handing out materials
-Line control
-Hosting
Training & Supervision - Orientation package (includes hazard assessment, facility information, Special
Event Volunteer Coordinator’s contact information, Facility Coordinator contact
information, volunteer expectations)
- Onsite orientation will be given by the on-site Coordinator
- Facility orientation manual
- Yearly evaluation completed by the on-site Coordinator and the Special Events
Volunteer Coordinator (Jasmine Hestad).
Requirements: The ability to communicate and follow written and verbal instructions, excellent
interpersonal and customer service skills, to be 12 years of age or older, availability to
work events during evenings, weekends and/or holidays, to provide own transportation
to and from the facilities volunteering at.
Health & Safety: Review the assessment with the volunteer during orientation.
Benefits: An opportunity to meet and interact with new people, an opportunity to gain valuable
skills and job experience, the opportunity to work with the public and develop your
customer service skills, work in a team environment, complementary refreshments
while on shift and an invitation to attend the appreciation events for the facilities that you
volunteer at.
Time Commitment: Episodic-evenings/weekends/holidays.
Length of Appointment: Based on availability of events and positions. A three month probationary period exists
for this position
Supervisor Contact: Jasmine Hestad
(780) 496-3924(Office) (780) 718-2695 (Cell)
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2. Office Hours: Mon-Fri 9:30-4:30 and event days (evenings/holidays/weekends) if on-site
supervisor for the event at the facility.
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