Steve Chirokas

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- Recognized with a 2013 WebAward for website excellence - Significantly increased website conversion rates over industry standards - Re-branded three business units including logos and products - Achieved Star Performer and North American Enabling Technology awards - Introduced HTML email campaigns integrated with Salesforce.com & YouTube - Authored over 20 White Papers for thought leadership and lead generation - Scripted and produced product demonstration videos and testimonials

cloud contact center virtual contact center customer care acd remote agents ivr hosted contact ceneter answering calls contact center agents contact center outsourcing multisourcing cloud-based contact center customer experience cloud-bases contact center international contact center call distribution technical support

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Steve Chirokas

Multisourcing the new model for multi vendor customer care

The Arts & Science of Delivering Exceptional Customer Experience

International Contact Center - Survey Results

The New Cloud Contact Center

Virtual Contact Center Technical Support - What Happens Post Deployment