From zero to the first test session in just 48 hours

1. REMOTE TESTING
VOLKER GERSABECK

2. Volker Gersabeck - @thinkingUX
ABOUT MYSELF
▸ Co-Founder of 2 startups (pidoco.com and crewmeister.com)
▸ Co-Initiator of UXcamp Europe
▸ Currently, senior UX designer for HRS Innovation Hub in Berlin

3. Volker Gersabeck - @thinkingUX
OUR GOALS
▸ Understand the needs of frequent business travellers
▸ Evaluate our concept for a smartphone app
▸ Not to influence participants by existing brand image
▸ Not to get slowed down by corporate craziness

4. Volker Gersabeck - @thinkingUX
THE TESTS THAT WE DID
▸ Unstructured user interviews at a conference / at an airport (3 + 4 sessions)
▸ Remote user interviews (4 people a 45 minutes)
▸ Remote user tests with InVision prototype (2x 5 people a 45 minutes)
▸ Remote user tests with Typeform prototype (5 people a 45 minutes)

5. Volker Gersabeck - @thinkingUX
THE PROTOTYPES
▸ Sketch + InVision
▸ Typeform + additional website
▸ Anything that can easily be viewed in a browser
▸ Share the link during the test session

7. Volker Gersabeck - @thinkingUX
OUR TEST SETUP
▸ 45 minutes per session
▸ 5 sessions in one iteration
▸ Skype screen sharing
▸ Silverback for recording (free of charge, if their logo is ok on the videos)
▸ Laptop mirrored on TV-Screen for observing

9. Volker Gersabeck - @thinkingUX
NOTE-TAKING
▸ 1-2 note-taker from my team per session
▸ Color-coded (Super Sticky) Post-its for each observation
▸ Pentel Sign Pens: don’t smear + readable on photos
▸ Number of test session written on Post-its to identify duplicates
▸ Big wall space for gathering and clustering observations
▸ With whole team: story telling and reviewing of clusters

11. Volker Gersabeck - @thinkingUX
RECRUITING PARTICIPANTS
▸ Via TestingTime
▸ Get candidates within 48h
▸ Order candidates completely online
▸ Costs: 300-400 € for 5 remote candidates for 45 minute sessions
▸ Have awesome customer service available if necessary

18. Volker Gersabeck - @thinkingUX
DOCUMENTATION
▸ One Wiki page per test day with
▸ Interview questions
▸ Screenshots / screenvideo of the prototype that was tested
▸ Candidate details from TestingTime dashboard
▸ Photos of clustered Post-its
▸ List of key findings as they were gathered with the team

19. Volker Gersabeck - @thinkingUX
HIGHLIGHT VIDEOS
▸ Mark highlight sections in Silverback
▸ Export highlights to .mp4
▸ Import each highlight video in iMovie
▸ Cut and append highlight videos
▸ Export and share single highlight video file

20. Volker Gersabeck - @thinkingUX
ADVANTAGES OF REMOTE TESTING
▸ You can more easily hide, who you really are
▸ You can interview candidates from all over the world

21. Volker Gersabeck - @thinkingUX
CHALLENGES OF REMOTE TESTING
▸ Testing on a smartphone
▸ Maybe by hugging a laptop?
▸ Participants needs to mirror the smartphone to her laptop?
▸ Where to store 10+ GB of recorded videos?

22. Volker Gersabeck - @thinkingUX
THINGS I WANT TO TRY
▸ In-house testing
▸ Transcriptions of the tests for easier analysis

23. THANK YOU
VOLKER GERSABECK — @THINKINGUX