Vivek Srivastava has over 15 years of experience in IT project delivery and management. He currently works as a Service Delivery Manager for Tech Mahindra, managing delivery of projects for Telefonica UK. Some of the applications and projects he has managed include OSS applications, billing systems, supply chain management systems, and inventory systems. He has expertise in Agile, waterfall methodologies, delivery management, and ensuring projects are delivered on time and on budget.

1. Vivek Srivastava
Phone : +44-7554889677
Email: vivek_srivas@hotmail.com
Professional Synopsis:
 A result oriented professional with over 15 years of IT experience in delivery and project management,
full Software Development Life Cycle (prototype preparation, design, development, implementation),
and ProjectTransitionof full lifecycle commercialapplicationsincludingLIVESupport.
 Presently working with Tech Mahindra Limited in United Kingdom as Service Delivery Manager for
Telefónica UK – O2 for OSS Managed services applications. Responsibility includes managing delivery
of various projectsfromconcepttoimplementations.
 Very Strong experience under E2E implementations of various Service management projects for
variousService experience monitoringdashboardsandBusinessObjectreporting.
 Strong experience in Agile & waterfall methodologies, Delivery Management, Project management,
team building, project scoping (budgets and timelines), customer relationships and continuous process
improvement.
 Strong domain experience in Telecom Billing, Mediation and good exposure to OSS
applications(Networkinventory,Cramer,Amdocs)
 Well versed in quality assurance, Resource utilization, Invoicing, Contract/SOW management and
revenue estimationandforecasting.
 Have Worked as Service manager for 20+ billing applications ensuring service level compliance and
continual service improvements.
Educational Credentials: Bachelor of Engineering (B.E.) in Computer Science, MMM Engineering College,
Gorakhpur,India-1998
Technical Expertise:
 OperatingSystems: Windows2000 / NT / 9x, OS/400, OS-390
 InternetTechnologies:VB,VBScript,,HTML and Visual Studio
 Languages: VBScript,VB,Gupta Teamdeveloper3.1,ILERPG, RPG, COBOL,CL, Oracle PL/SQL
 Databases : MS-SQL 6.5, MS-Access,DB2/400, Oracle7/8i,DB28.1
 Software and Tools : Business Objects Crystal Reports, Microsoft Project, , MS Office (Word, Excel,
PowerPoint), Visual Source Safe, Gupta Report Builder3.1, ER Studio, TOAD, JCL, AS400, AmdocsClarify
and SAPBusinessObject X-celsiusandBODS.
Experience Summary:
Tech Mahindra Limited:Mar-2004 till Date

2. Project : OSS Managed Services consists of number of OSS bespoke applications responsible for Radio, Core
and Access Networkplanning.
Magnet IPD: Application enables Transmission and Radio planners to configure and provision the
Radio Access Network. It supports the business Processes used to design, plan and implement
frequencyandtransmissionplans
Magnet Plus: Application enables Network Planners to configure and provision GSM/GPRS Network
equipment to support the expansion of the O2 (UK) network. It supports the business processes used
to design,planandimplementnetworkresource plans.
Magnet Lines: Application allows various Teams to Request and Order transmission line connection(s)
between network equipment. The system supports ordering of brand new lines, updating details of
existinglinesandceasingof linesthatare no longerrequired.
MARSS: tool that facilitates the provision and maintenance of two highly important business
communicationsproducts:BTCellnetAccessandMobile extension.
Amdocs: IT Service Management system that supports processes for Incident, Problem, Change and
Service RequestManagementinTelefonicaUK.
Cramer: Cramer is a central inventory repository that holds details of all Telefonica
Equipment’sincluding,IT,IP andCellularequipment’s.
SEMC Dashboards: provides capabilities to enable one truth reporting, dashboards, scorecards for
Business Operations and various Telefonica business/digital services. The key consumers of these
scorecards and dashboards are business and service operation areas like Service Management,
NetworkManagement,operations,Internal Domains.
Business Object Reporting: Platform provides reporting capabilities to 20+ application areas across
variousdomains.
Client: TelefonicaUK,Slough,UnitedKingdom
Duration : Dec-2010 till Date
 Responsible and accountable for the coordinated management of related projects within
TechMahindramanagedservice scope.
 Responsible forcreationandmanagementof projectandreleaseplans.
 Work with the project teams to identify project risks, assumptions, issues and dependencies and
developappropriateriskmitigationplans.
 Responsible formanagingcommunications,resource requirementsandprojectcosts.
 Responsible for collaborating closely with the business owners/stakeholders and technical teams to
ensure detailed requirements are captured; review and manage all changes to the requirements
through a formally defined scope change process; measuring and monitor progress at clearly defined
points in the process to ensure that the project is delivered on time, within budget, and that it meets
or exceedsexpectations;balancingscope,schedule,budget,quality,andrisks.

3.  For Dec-10 to Aug-11 managed the application from offshore as Project manager responsible for
quality assurance Audits, Project management review, Resource utilization, Project cost estimates,
Contract creationandresource billability.
 Review project deliverables, manage Service KPI’s – cost, quality and time, introduce quality gates,
ensure RCA of in-life andrelease issues
Project Name:Cyclone BillingSystem
Client:BritishTelecom
Duration: Aug-2007 to Nov-10
Project Description:
Cyclone produces invoices for BT Retail/Global Voice Products. Voice calls are received, validated, allocated to
customers, priced and then allocated to invoices. Tax, discounts, adjustments, rental charges and credits are
then applied as necessary before the invoice is printed and dispatched. Itemized call details are optionally
provided in an electronic format. The Graphical User Interface (GUI) user front-end runs under Windows
software.Cyclone supports a complex customer organization hierarchy in order to cater for multinational
customers. Customers may be invoiced in a number of different currencies and languages as required. The
discounting structure offers a variety of different configurations in order to provide the customer with the
mostadvantageousoptions.
As a SeniorProjectManagerresponsible forfollowing:
• Managing deliveryforall the new requirementsandenhancements
• Requirementsgatheringandanalysisfromclientsandprovidingimpactassessment.
• Managing contract andfundingfor all developmentworkpackages.
• Provide businesssolutionstovariousissuesfacedbyBusiness/productline.
• Managing applicationSupportactivitiesandensuringcompliancetocontractual obligation.
• Reviewingall the critical releases,explainingprocesstovariousstakeholders.
• Responsible fortakingcritical decisionsonmigrationof legacystacktostrategicarchitecture.
• Reviewing all the HLD/LLD, Test plan and test results and ensuring that team is adhering to quality
standards.
• Performance appraisalsandriskplanningandmitigation.
• End-to-end responsibility and accountability for managing the customer engagement. Define the
project scope and technical aspects of the engagement. Conceptualized and designed the system
architecture forthe application.
Key achievements:
 Receivednumerousappreciationsfromproductmanagers,directorsonvarious
improvementinitiativestakenwhichresultedin additionalrevenue worth2MUSD without
any development.
 Managed to retainresourcesworkingunder legacyapplicationsbycontinuousmotivation
and feedback.
 Managed to keepcustomerhappyandreceivedcontinuousfeedbackof 5/5 in 5 cycles

4. Environment:DB2,OS390, Windows-XP,Visual Basic6.5,COBOL,JCL,Centura/SQLWindows
Project Name: IBIS
Client: BritishTelecom
Duration: Jan-2010 to till Dec-2010
Project Description IBIS isthe billingsystemforPrivatelyLeasedInternationalCircuits.Thesecircuits
are dedicatedlinesforthe customersandcan be usedforvoice,data andimage transmission.IBIS
providesthe facilitytoincorporate verycomplex businesslogicforPricing&discountingof analogue
& digital InternationalPrivateCircuits.
As a ProjectManager responsible forfollowing:
 Ensuringthat all applicationsupportactivitiesare performedinline withBT’sguidelinesfor
production.
 Ensuringthat teamisadheringtothe contractual obligationanddonothave any violations.
 Managementof resources,riskmanagementandkeepingstakeholdersinformedabout
latestactivity.
 Fundmanagement,Resource utilizationandproductivityefficiency.
 All critical issuesare properlyanalyzedandreviewedbeforechangesare made tolive
environment.
 Requirementanalysisanddeliverycommitment.
Environment: DEC OpenVMS 6.2, Pro*Cobol,Forms3.0, Oracle 7.1.5.2.4, Toad
Project Name: Auto Supply Chain
Client: BritishTelecom
Duration: Dec-2008 to Dec-09
Project Description: AutomatedSupplyChain(ASC) orASCinshort iscentral to BT’S Operations.It
coversalmostthe entire Business.ASCconsistsof aseriesof proprietarysoftware modulesproduced
by AmericanSoftware Inc.These moduleshave beenheavilymodifiedtomeetthe unique
requirementsof BTand to furtherenhance the basicfunctionality.
Customer Order Processing, Material Request, Direct Requirement Processing, Purchasing, Dock TO
Stock,InventoryControl &Accounting,AccountsPayable,AccountsReceivable
 COPS- CustomerOrderProcessing.
 BOM - Bill Of Materials.
 AR - AccountsReceivable.
 IC&A - InventoryControl andAccounting

5.  MR - Material Request.
 PUR - Purchasing
 DTS - Dock To Stock.
 PM- ProcurementMatching
 IP - InventoryPlanning.
 DRP - DistributionRequirementPlanning
 VMI - VendorManagedInventory
 Other Supporting application like Multi Currency, Vendor Database, Item Database,
BackgroundCommunications
As a ProjectManager responsible forfollowing:
 Ensuringthat contract forprovidingprofessionalservicestoBTis timelyreviewedand
agreed.
 Ensuringthat teamisadheringtotimelinesprovidedbyBTcounterpartfor all the coding
activities.
 Managementof resources,riskmanagementandkeepingstakeholdersinformedabout
latestactivity.
 Ensuringthat developmentteamisfollowingCODEreview guidelinesforCOBOL.
 All deliverablesare properlyanalyzedandreviewedbefore changesare deliveredtoE2E
environment.
 Ensuringthat teamisadhering toSDK guidelinesmandatedbyBT forall development
activities.
Key Achievements:
 Managed to getfeedbackof 5 out of 5 within6 monthsof takingoverthe Project
managementactivitieswhenthe previousfeedbackwas3/5.
 Managed to streamlinesvariousgapsintermsof reviewsandeffortrecordingand
adherence toSDKguidelines
Environment: IBM Z/OS1.8, COBOL, DB2, JCL, CICS,MQ Series,XMODS,Xpeditor,File-Aid,SPUFI,
QMF
Project Name: OSIS-LORS
Client: British Telecom
Duration: Jan-2006 to Dec-06
Project Description: Central repositoryforall UKNumberInformation.Handlesreceiptof BTdata
directfromCSS & OLO data via LORS.Provideson-line maintenance capabilityforBT& OLO.OSIShas
beendevelopedforBT WholesaleDirectorySolutionsasthe strategicrepositoryof number
informationcoveringbothBTcustomersand the customersof OtherLicensedOperators(OLOs) &as
such itoccupiesa veryimportantplace inthe overall BTsystemsarchitecture.OSISholdsnames,
addressesandtelephone numbers,whichcanbe seenas itscore data.The majorpart of itsrole is to
collectandmanage the information,whichcomesfromvarioussources,andtocontrol the
distributionof thisinformationtoa varietycustmerssuchas 118 directoryenquirycompanies,

6. YellowPages,Phonebooksetc.Indoingthis,itisthe mainrepositoryof numberinformation,andthe
mainsource for otherBT and alsoexternal,numberinformationsystems.
As a Developmentleadresponsible forfollowing:
 Exploringthe currentarchitecture of the applicationstohelpdevelopmentteamtoworkon
newreleases.
 Helpingteamtounderstandthe codingpracticesunderCentura2000.
 Impact assessmentonvariousGUIScreensforthe new requirements.
 PerformingConfigurationchangesandexplainingthe same todevelopmentteam.
 AnalyzingOracle procedure andCenturacode forfixingexistingissues.
Key Achievements:
 Withina weekof takingoverthe applicationdevelopment,identifiedthe current
architecture,performedconfigurationchangestopointthe applicationintothe
developmentenvironmentandkickstartedthe developmentactivities.
 Withina monthteamwas able tounderstandthe GUI Coding,analyze the problematic
areas.
 Team wasable to deliverthe firstRFCwithinthe timelinesprovidedbyCustomer.
Environment: HEWLETT PACKARDHPUX 11.11 (3),IBMz/OS1.10 (1),Oracle Oracle 8.1.7.3.0 (3),
Centura2000
Employer:ITI Limited,Indiafrom Oct-99 till Mar-2004.
Project Name: Material Resource Planning.
Project Description: Material Resource Planningisacomprehensivecollectedpackage of Distribution
and Manufacturingpackagesthatusesbill of material data,inventorydata,andthe master
productionschedule tocalculate the dependentdemandof componentsof theirparents,thus
providingabetterforecastof componentrequirements.Thiscontainsvarioussubmodulesas:
Distribution package
 Customerorderprocessingsystem
 VendorInformationSystem
 Purchase Requisition&Enquirygeneration
 Tabulation&SPC Agenda
 Purchase Order(PO)
 InventoryandMaterialsManagements
Manufacturing package
 Bill of Material (BOM)
 WorkingSheet
 HandlingandTransportationCostOptimization

7.  InwardgoodsAdvise (IGA)/Inspection(IGI) System
 ShopFloorScheduling
 SalesOrderBillingandShippingProcessingsystem
As a Team Leader was responsible for the following:
 Analysis,design,development,implementationandtestingof Application.
 Database designandcreationof database usersand fine tuningof server.
 Testing,deploymentandmaintenance of application
 Creatednumberof reportsinCrystal Report8.5.
 Task assignment to team members and status monitoring and giving project status report to
Management.
 Creation of stored procedures, Packages, functions and Triggers to perform various
functionalities.
Environment: WindowsNT,Windows98,Oracle8i,PL/SQL,andSQL PLUS 8, Crystal Report8.5,Visual
Basic6.0