Presented at Pink13 (Las Vegas) & Leadit12 (Gold Coast, Australia) plus itSMFA local chapter seminars in Sydney and Canberra 2012. The job for life disappeared as we proceeded into a world where organisations constantly restructure to drive costs down and productivity up. “Work/life balance” blurred the lines. Now the rapid evolution of technology and adoption of social media is making another profound impact on workplace interaction. Innovation is key – baby boomer or digital native! Your workplace relationships are becoming increasingly more collaborative leveraging new technologies plus social media. We are constantly accessible through mobile devices – we now must manage “work/life integration”. This new collaborative, innovative employee is measured on outcomes and value-add. Our labour has evolved into a consumable - “People as a Service” which must remain relevant. How will you be relevant in the future? Use all the techniques and tools at your disposal to manage your own career and personal brand. Be the service that continues to innovate, be relevant and in demand!

1. @KathrynHoward http://about.me/kathrynhoward@KathrynHoward http://about.me/kathrynhoward

2. @KathrynHoward http://about.me/kathrynhoward
Where are we going?
• Corporations history & people engagement
• 2020 workforce demographics
• Influences on the new renaissance
• What is the new renaissance person
• ITSM at a personalised level
• You will be PAAS

3. @KathrynHoward http://about.me/kathrynhoward
Rise of the Corporation
Command & Control Management
Increasing pressure to perform
• cut cost
• improve quality
• innovate or perish

4. @KathrynHoward http://about.me/kathrynhoward
Corporations
& people engagement
Corporate pressure affect on the labour market
• Staff development
• Workplace agreements
• Working conditions
• Leading to outcomes based work engagements

5. @KathrynHoward http://about.me/kathrynhoward
Outcomes based services…..
The corporate is your customer
• What are their real needs
• Who are their customers
• What value-add do you bring

6. @KathrynHoward http://about.me/kathrynhoward
Evolution of Corporate
Management
Command &
Control
to
Outside-in
systems thinking
http://about.me/kathrynhoward

7. @KathrynHoward http://about.me/kathrynhoward
The Corporate of 2020?
are there really going to be?
But how many

8. @KathrynHoward http://about.me/kathrynhoward
2020
who’s
here

9. @KathrynHoward http://about.me/kathrynhoward
Retire at 65?
nope
http://about.me/kathrynhoward

10. @KathrynHoward http://about.me/kathrynhoward
Over 75 & working
% of workforce Avg life expectancy
2007 0.8% 78
2009 0.9% 78.28
2015 1.2% 79.12
2020 1.28% 79.8

11. @KathrynHoward http://about.me/kathrynhoward

12. @KathrynHoward http://about.me/kathrynhoward@KathrynHoward

13. @KathrynHoward http://about.me/kathrynhoward
Veteran
Major Trait
Loyalty
Defining Invention
Fax Machine

14. @KathrynHoward http://about.me/kathrynhoward
Baby Boomer
Major Trait
Competition
Defining Invention
Personal Computer

15. @KathrynHoward http://about.me/kathrynhoward
Gen X
Major Trait
Self-Reliance
Defining Invention
Mobile Phone

16. @KathrynHoward http://about.me/kathrynhoward
Gen Y
Major Trait
Immediacy
Defining Invention
Google & Facebook

17. @KathrynHoward http://about.me/kathrynhoward
Gen Z
Major Trait
Hyperconnectedness
Defining Invention
iPhone apps

18. @KathrynHoward http://about.me/kathrynhoward
Communication styles
Tangible
• print
• mail
• face2face
• phone
Flow of transmission
• text
• e-mail
• profile updates

19. @KathrynHoward http://about.me/kathrynhoward
The Revolution is over

20. @KathrynHoward http://about.me/kathrynhoward
Revolution to Renaissance
• 1990’s decade of “e”
– e-learning
– e-books
• 2010-2020 decade of “social”
– media
– networking
– learning

21. @KathrynHoward http://about.me/kathrynhoward@KathrynHoward http://about.me/kathrynhoward

22. @KathrynHoward http://about.me/kathrynhoward
Renaissance
Man
Polymath a person
whose expertise spans a
significant number of
different subject areas
But in 2020…….
http://about.me/kathrynhoward

23. @KathrynHoward http://about.me/kathrynhoward
Mobility Effect
• Mobile connected devices outnumber people!
• by 2020
– 16+ billion devices online
– Mobile data traffic increase
– Connection speeds increase
– Data traffic is primarily video

24. @KathrynHoward http://about.me/kathrynhoward
Technology Impact

25. @KathrynHoward http://about.me/kathrynhoward
New Renaissance Person
Will constantly
• Reassess
• Reinvent
• Repackage
Service portfolio management
• Retain
• Replace
• Rationalise
• Refactor
• Renew
• Retire

26. @KathrynHoward http://about.me/kathrynhoward
Contribution:
redefining the workplace
• Organisations’ competitive factor is
collaboration
• Valuable employee gives back
knowledge & ideas
• Mentoring

27. @KathrynHoward http://about.me/kathrynhoward

28. @KathrynHoward http://about.me/kathrynhoward
New Renaissance Person
Is the
Authentic voice
• values
• brand
• reputation
• transparency
Thought Follower
CEO of you
http://about.me/kathrynhoward

29. @KathrynHoward http://about.me/kathrynhoward
The SOCIAL you?
Be authentic
Engage where you customer does
@KathrynHoward http://about.me/kathrynhoward

30. @KathrynHoward http://about.me/kathrynhoward
Work/Life balance integration
• Work defines who you are
• 24/7 connectedness
• Blended personality

31. @KathrynHoward http://about.me/kathrynhoward
Apply ITSM Principles to Self
Continual Service Improvement
• assess your vision
• where are you now
• where do you want to be
• how do I get there
• am I there yet
Service Portfolio Management
• add value – cost/quality
Demand Management
• predictable downtime

32. @KathrynHoward http://about.me/kathrynhoward
Workplace engagement
Reputation
– new hiring currency
– your network is your
recruiter
Your mobile device/s
– office
– classroom
– social life
– concierge
Talent in demand
– technologically literate
– self-aware
– continuous learners
– collaborators
– networkers

33. @KathrynHoward http://about.me/kathrynhoward
Are you hyperconnected
Work
Home
Holiday
Restaurant
Bed
Church
Weisure time

34. Prepare
for
the
Disastrous
Wildcards
@KathrynHoward http://about.me/kathrynhoward

35. @KathrynHoward http://about.me/kathrynhoward
Diverse
Mobile
Collaborative
and
Hyperconnected
Be ready to engage with your customer in the
new renaissance
The 2020 workplace will be

36. @KathrynHoward http://about.me/kathrynhoward@KathrynHoward http://about.me/kathrynhoward