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© 2023 Thoughtworks
Embracing
Diversity, Equity &
Inclusion (DEI)
Enhances Agility
- Tina Vinod (she/her)
- Vishal Prasad (he/him)
1
© 2023 Thoughtworks 2
2
Diversity is the mix
Inclusion is the effort to include
Equity is fairness of outcomes
© 2023 Thoughtworks
Why diversity, equity and inclusion matters?
Some research to back this...
McKinsey 25%
Higher financial performance
when Exec level is more gender
diverse
Monster 83%
GenZ want to work in
organisations committed to DEI
Glassdoor - 67%
Increase in joining a
company if candidate sees
that the org cares about DEI
HBR 70%
More likely to capture new
markets if teams are diverse
Gartner 40%
Gender Diverse teams that are
highly inclusive perform better
than teams that are only diverse
Inclusion enables safe work environments, increases innovation, performance,
loyalty, revenue, accountability, engagement and improves employee experience
Forbes 66%
Better decision making when
teams are highly diverse
© 2023 Thoughtworks
So what is the relationship between
Agility and Diversity, Equity &
Inclusion?
Are they not world’s apart?
© 2023 Thoughtworks
● People First Approach
● Collaboration & Collective
Ownership
● Emphasis on Continuous
Improvement
● Flexible & Adaptive to Change
● Empathy
Key commonalities
5
© 2023 Thoughtworks 6
However, there are Agile
practices that can
unconsciously and
consciously exclude
underrepresented and
marginalised groups
© 2023 Thoughtworks 7
Re-examine our practices
through the lens of DEI
● Creating inclusive hiring practices
● Investing in DEI awareness and training
● Addressing bias and microaggressions
● Equal pay & opportunity
● Reverse mentoring
● Objective performance reviews
● Data driven DEI decisions
● Framing policies and programs to support
under-represented groups that drive equity
© 2023 Thoughtworks 8
Personal
User
Manuals
* Examples shared by Steven Samson-Jones
Jones and Chris Stone on LinkedIn
© 2023 Thoughtworks
An intentional
approach to
integrating DEI
practices is essential
for successful Agile
enablement
9
9
© 2023 Thoughtworks
© 2023 Thoughtworks
Adopting Diversity, Equity and
Inclusion for Holistic Agility.
They belong together!
© 2023 Thoughtworks 11
11
© 2021 Thoughtworks
The Thoughtworks ‘Why’
Having DEI as part of your
key purpose and values
help integrate it into every
aspect of the business from
people and engineering
practices to client
relationships and the
products/services you offer
© 2023 Thoughtworks 12
Operationalising DEI
● Councils and Reporting Structure
● Executive Sponsorship
● Goals and actions
● Investments - Budgets & Team
● Brand - Business and Employer
● Clients and Markets DEI
Markets, Clients,
External
Stakeholders
Employee
Engagement,
Experience and
Communities
Internal Functions and
Departments (eg. HR,
Mktg etc.)
BUSINESS
STAKEHOLDERS
DEI
Global Council
DEI
Regional Heads
© 2023 Thoughtworks 13
13
© 2021 Thoughtworks
Agile cannot be a
mindset unless it’s
inclusive
© 2023 Thoughtworks
Vapasi - Bringing women technologists back to work
Diverse Talent & Perspective | Collective Ownership | Innovate | Retention | Employer Brand | Equity
© 2023 Thoughtworks
The role of an Inclusive Leader in
enhancing Business Agility
© 2023 Thoughtworks 16
Leaders should be
inclusive and care
about equity as a
strategic imperative
Leaders should
build a diverse and
empathetic
leadership teams
Leaders should
engage with dissent
and accept different
perspectives
Leaders should be
exec. sponsors and
lay the governance &
operational structure
for DEI
© 2023 Thoughtworks
Leaders who drive affirmative
action matters
● Diversify the talent pool
● Promoting equal and equitable
opportunities
● Build psychological safety
● Positive employer brand which can
which can increase customer
loyalty and attract top talent.
● Help build product and services
that are equitable
© 2023 Thoughtworks
Make safety a prerequisite for Agile
Teams
* Reference - https://modernagile.org/
© 2023 Thoughtworks 19
19
© 2021 Thoughtworks
Inclusive and equitable teams
strengthen belonging and
encourage advocacy of DEI
- Your teams need to be reflective of the world
outside (gender, age, generational,
experience, backgrounds , abilities etc.)
- Ensure inclusive ways of working and rituals
- Build psychological safety as default
- Provide accessibility for all
- Learning, awareness & sensitisation
- Invest in a culture of cultivation
- Encourage feedback practices focused on a
growth mindset
© 2023 Thoughtworks 20
Inclusive Teams Build Inclusive Products
© 2023 Thoughtworks 21
Inclusive Teams Social Contract
1. SCHEDULE &
MEETINGS
Best practices,
Personal
boundaries and
context
4. NORMS OF
ENGAGEMENT
Inclusive,
welcoming,
respectful & fun
3. COMMUNICATION
PRACTICES
Tools, patterns and best
practices.
2. BUILDING A
CULTURE OF TRUST
Supporting each
other, Feedback,
Empathy &
cultivation
An exercise for teams and individuals to relook at existing ways of working and
help define collectively ‘new inclusive ways of aspirational behaviours and social
norms to enhance connect, empathy, engagement, collaboration and more
© 2023 Thoughtworks
22
“At the core of healthy team relationships
is trust and respect.”
― Jim Highsmith
© 2023 Thoughtworks
Thank You
23
© 2023 Thoughtworks
Starts as
something
small
1
Gets Bigger
Becomes a norm, a
practice, a bias
The Snowball Effect
2
3
4
Is not challenged or
questioned and leads
to Systemic inequities
Every small influence or experience can reinforce
stereotypes & bias which can have big
consequences

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Embracing DEI Enhances Agility - Agile India 2023

  • 1. © 2023 Thoughtworks Embracing Diversity, Equity & Inclusion (DEI) Enhances Agility - Tina Vinod (she/her) - Vishal Prasad (he/him) 1
  • 2. © 2023 Thoughtworks 2 2 Diversity is the mix Inclusion is the effort to include Equity is fairness of outcomes
  • 3. © 2023 Thoughtworks Why diversity, equity and inclusion matters? Some research to back this... McKinsey 25% Higher financial performance when Exec level is more gender diverse Monster 83% GenZ want to work in organisations committed to DEI Glassdoor - 67% Increase in joining a company if candidate sees that the org cares about DEI HBR 70% More likely to capture new markets if teams are diverse Gartner 40% Gender Diverse teams that are highly inclusive perform better than teams that are only diverse Inclusion enables safe work environments, increases innovation, performance, loyalty, revenue, accountability, engagement and improves employee experience Forbes 66% Better decision making when teams are highly diverse
  • 4. © 2023 Thoughtworks So what is the relationship between Agility and Diversity, Equity & Inclusion? Are they not world’s apart?
  • 5. © 2023 Thoughtworks ● People First Approach ● Collaboration & Collective Ownership ● Emphasis on Continuous Improvement ● Flexible & Adaptive to Change ● Empathy Key commonalities 5
  • 6. © 2023 Thoughtworks 6 However, there are Agile practices that can unconsciously and consciously exclude underrepresented and marginalised groups
  • 7. © 2023 Thoughtworks 7 Re-examine our practices through the lens of DEI ● Creating inclusive hiring practices ● Investing in DEI awareness and training ● Addressing bias and microaggressions ● Equal pay & opportunity ● Reverse mentoring ● Objective performance reviews ● Data driven DEI decisions ● Framing policies and programs to support under-represented groups that drive equity
  • 8. © 2023 Thoughtworks 8 Personal User Manuals * Examples shared by Steven Samson-Jones Jones and Chris Stone on LinkedIn
  • 9. © 2023 Thoughtworks An intentional approach to integrating DEI practices is essential for successful Agile enablement 9 9 © 2023 Thoughtworks
  • 10. © 2023 Thoughtworks Adopting Diversity, Equity and Inclusion for Holistic Agility. They belong together!
  • 11. © 2023 Thoughtworks 11 11 © 2021 Thoughtworks The Thoughtworks ‘Why’ Having DEI as part of your key purpose and values help integrate it into every aspect of the business from people and engineering practices to client relationships and the products/services you offer
  • 12. © 2023 Thoughtworks 12 Operationalising DEI ● Councils and Reporting Structure ● Executive Sponsorship ● Goals and actions ● Investments - Budgets & Team ● Brand - Business and Employer ● Clients and Markets DEI Markets, Clients, External Stakeholders Employee Engagement, Experience and Communities Internal Functions and Departments (eg. HR, Mktg etc.) BUSINESS STAKEHOLDERS DEI Global Council DEI Regional Heads
  • 13. © 2023 Thoughtworks 13 13 © 2021 Thoughtworks Agile cannot be a mindset unless it’s inclusive
  • 14. © 2023 Thoughtworks Vapasi - Bringing women technologists back to work Diverse Talent & Perspective | Collective Ownership | Innovate | Retention | Employer Brand | Equity
  • 15. © 2023 Thoughtworks The role of an Inclusive Leader in enhancing Business Agility
  • 16. © 2023 Thoughtworks 16 Leaders should be inclusive and care about equity as a strategic imperative Leaders should build a diverse and empathetic leadership teams Leaders should engage with dissent and accept different perspectives Leaders should be exec. sponsors and lay the governance & operational structure for DEI
  • 17. © 2023 Thoughtworks Leaders who drive affirmative action matters ● Diversify the talent pool ● Promoting equal and equitable opportunities ● Build psychological safety ● Positive employer brand which can which can increase customer loyalty and attract top talent. ● Help build product and services that are equitable
  • 18. © 2023 Thoughtworks Make safety a prerequisite for Agile Teams * Reference - https://modernagile.org/
  • 19. © 2023 Thoughtworks 19 19 © 2021 Thoughtworks Inclusive and equitable teams strengthen belonging and encourage advocacy of DEI - Your teams need to be reflective of the world outside (gender, age, generational, experience, backgrounds , abilities etc.) - Ensure inclusive ways of working and rituals - Build psychological safety as default - Provide accessibility for all - Learning, awareness & sensitisation - Invest in a culture of cultivation - Encourage feedback practices focused on a growth mindset
  • 20. © 2023 Thoughtworks 20 Inclusive Teams Build Inclusive Products
  • 21. © 2023 Thoughtworks 21 Inclusive Teams Social Contract 1. SCHEDULE & MEETINGS Best practices, Personal boundaries and context 4. NORMS OF ENGAGEMENT Inclusive, welcoming, respectful & fun 3. COMMUNICATION PRACTICES Tools, patterns and best practices. 2. BUILDING A CULTURE OF TRUST Supporting each other, Feedback, Empathy & cultivation An exercise for teams and individuals to relook at existing ways of working and help define collectively ‘new inclusive ways of aspirational behaviours and social norms to enhance connect, empathy, engagement, collaboration and more
  • 22. © 2023 Thoughtworks 22 “At the core of healthy team relationships is trust and respect.” ― Jim Highsmith
  • 24. © 2023 Thoughtworks Starts as something small 1 Gets Bigger Becomes a norm, a practice, a bias The Snowball Effect 2 3 4 Is not challenged or questioned and leads to Systemic inequities Every small influence or experience can reinforce stereotypes & bias which can have big consequences