Experienced IT Service Delivery Professional With 20+ Years Experience
1. 1VISHAL KESWANI
28 Belvedere Gardens, Chineham, Basingstoke, RG24 8GB
07765 674 624 ● vishal_keswani@yahoo.com
IT SERVICE DELIVERY / CONSULTING PROFILE
Accomplished network infrastructure management professional enjoying 20+ years’ success spearheading the consulting,
delivery, management, design, development, implementation and support of cost-effective, enterprise-wide information,
infrastructure and business networks and systems on an international stage. Skilled at working with clients and management
to prioritise activities and achieve defined project objectives while translating operational/business requirements, and
securing effective solutions within budgets of up to £2 million. Recently project managed the upgrade of F5 load balancer
alongside the upgrade of campus network core switch, and WAN upgrade in Tunisia and India for an integrated natural gas
company. Committed to helping clients achieve maximum benefit from their IT investment, through meticulous research and
implementation of technologies.
IT Service Delivery ● Project Management and Governance ● Consulting ● Stakeholder Management
Network and Software Delivery ● IT Strategy ● Enterprise Environments ● Technical Architectures
Business Change Management ● Systems Implementation ● Vendor Management ● Service Level Agreements
Solution Design ● Requirements Gathering ● Disaster Recovery ● IT Security ● Oil and Gas Industry Expertise
PROFESSIONAL EXPERIENCE
IBM - BG GROUP, Reading ● 05/2010 – Present
Network Service Manager (12/2012 – Present)
• Develop high level and low level designs for network infrastructure projects, including provision of budget estimates.
• Liaise with businesses / third parties in the provision of options and costs for connectivity.
• Perform impact analysis for new applications / services rolled out in BG globally.
• Provide consultancy and advice to business on the network Infrastructure in selection of appropriate service.
Key Projects:
• Designed and implemented secure connectivity between process control network and corporate network, and
network design and consultancy for unified communications project (Microsoft Lync).
• Managed upgrade of F5 load balancer in data centre, upgrade of campus network core switch in UK headquarters, and
WAN upgrade in Tunisia and India.
• Led network DR design for new global application rollout and upgraded Houston data centre’s core network switches.
Network Project Engineer and Operations Lead – UK (05/2010 – 12/2012)
• Led network design, implementation and documentation for EMEA region, with full lifecycle project accountability.
• Designed projects and prepared budget estimates, and consulted with clients regarding requirements, service options
and recommendations, pricing, and service level agreements.
• Conducted impact analysis for new applications and services. Provided network support for EMEA region.
Key Projects:
• Managed implementation of new office in Milan, including migrating users from old to new office.
• Provided network support in data centre migration activity in UK; migration from RSA 6.0 to RSA 7.1 environment.
• Designed and implemented 802.1x NAC solution using Cisco ISE in head office campus.
• Upgraded core firewalls in UK data centre, and designed and implemented core networks for data control architecture
in UK and Houston.
ACCENTURE, London ● 06/2008 – 05/2010
Client Connectivity Manager
• Designed, implemented and provided tier three support for network connectivity between Accenture delivery centres
and clients.
• Provided end-to-end connectivity with clients globally while acting as a key conduit for network issues.
• Created designs for network connectivity and provided cost and effort estimates for solution implementation.
Key Projects:
• Successfully delivered connectivity for various clients of Accenture globally.
2. • Served as Lead Network Engineer during Accenture data centre migration in UK.
VISHAL KESWANI
Page Two ● Vishal_Keswani@yahoo.com
ACCENTURE – BG GROUP, Reading ● 05/2006 – 06/2008
Network Project Design Engineer and Team Lead
• Oversaw network design, implementation and documentation for BG Group office globally.
• Developed designs and budgets (of £2 Million) for projects while consulting with clients and third parties to analyse
and delineate their requirements and promote appropriately tailored solutions.
• Performed impact analysis for new applications and services.
• Provided consultancy on network Infrastructure to facilitate choice of correct option.
• Lead six Network Engineers in the UK, and worked with BG’s Programme Managers to develop forecast for
forthcoming network projects, resourcing requirements and budgets for network.
Key Projects:
• Project managed implementation of new 500 user office in Mumbai.
• Upgraded WAN MPLS in Asia region, and LAN/WAN in BG’s Rio/Sao Paulo office.
• Handled low level design / implementation and documentation of BG’s core data centre in UK.
• Lead Network Engineer for BG’s DR strategy and implementation of DR solution in data centre.
SATYAM COMPUTER SERVICES LIMITED (UK / INDIA), India and UK, Basingstoke ● 06/1998 – 05/2006
Deputy Manager – Networks (04/2001 – 05/2006)
• Infrastructure Support Engineer for Europe Region; collaborated with Business Development Team in Europe to
present Satyam’s Global Infrastructure capabilities.
• Interfaced and consulted with clients to provide end-to-end connectivity to delivery centres in India.
• Developed budgeting and growth forecast for infrastructure in Europe Region.
Key Projects:
• Designed, implemented and supported new delivery centres in Frankfurt and Budapest.
• Developed and created BOM for new office / data centre in London.
Senior Network Engineer (06/1998 – 04/2001)
• Provided network support for Satyam’s global WAN network (tier two and three).
• Led team of Engineers dedicated to WAN support.
• Implemented end-to-end WAN connectivity between company and clients alongside the Onshore team.
• Facilitated senior level decision making having reported on WAN uptime / utilisation.
Key Projects:
• Upgraded global WAN network to Frame Relay network.
• Implemented Voice over Frame Relay using Newbridge FR switches.
• Created change management process / guidelines for WAN.
SOFTWARE TECHNOLOGY PARKS OF INDIA, Gandhinagar ● 04/1997 – 05/1998
Technical Support Team Member
• Provided technical support to Satellite Earth Station and LAN/WAN support to external clients.
• Commissioned radio links for clients to provide Internet / lead line connectivity to clients.
• Provided network support to in-house staff.
MACROTECH PVT LIMITED, Ahmedabad ● 07/1995 – 04/1997
Customer Support Engineer
• Delivered highest levels of support to clients for hardware and Novel Netware related issues.
• Assembled customised computer hardware based on client requirements and specifications.
EDUCATION AND TRAINING
3. CCNA (Cisco Certified Network Associate), 1999
MCP (Microsoft Certified Professional), 1999
Diploma in Electronics and Communication, 1995 - Board of Technical Education Karnataka, India