Prologic First India Pvt Ltd- Corporate profile

1. HospitalityITthatyouWISHedfor
Prologic First
Committed to delivering solutions
that satisfy the emerging business needs of
hotels & hotel chains
through innovative use of latest software technologies.
Introduction to Prologic First, 2016 1

2. HospitalityITthatyouWISHedfor
A few examples …
Of innovative new features and benefits
Delivered by Prologic First
Introduction to Prologic First, 2016 2

3. HospitalityITthatyouWISHedfor
Better distribution, more easily
• The challenge
• Not possible to ensure that
all channels are correctly
updated 24/7.
• Revenue lost due to channel
management errors.
• Prologic First’s solution
• Single-image inventory
strategy.
• Automated distribution and
channel updates.
Single image
of Rooms
Inventory &
Rates
CRS
OTAs / GDS
Hotel Web
Site
Hotel
Reservations
Introduction to Prologic First, 2016 3

4. HospitalityITthatyouWISHedfor
Increase direct bookings
• The challenge
• Hotel web site bookings are
abandoned because visitors leave to
read reviews and shop for rates.
• Such visitors book at OTA sites that
cost the hotel a lot in commissions.
• Prologic First’s solution
• Option to display TripAdvisor reviews
and rates across major OTAs within
the hotel’s web booking engine.
Introduction to Prologic First, 2016 4

5. HospitalityITthatyouWISHedfor
Listen to social media
• The challenge
• Adverse reputation has direct
impact on rates and revenues.
• How to listen to social media and
respond promptly?
• Prologic First’s solution
• Integrate a Social Media
dashboard into the PMS.
Introduction to Prologic First, 2016 5

6. HospitalityITthatyouWISHedfor
Meet the need for mobility
• Guest facing application
• Reserve rooms
• Check-in / check-out
• Internal use systems
• Point of Sales
• Tasks management
• Manager’s flash
• Purchase approvals
Introduction to Prologic First, 2016 6

7. HospitalityITthatyouWISHedfor
More efficient back office
• The challenge
• Reduce cost of back office
transaction processing while
improving standards,
processes and revenues.
• Better utilize scarce skilled
back office manpower.
• Prologic First’s solution
• Hosted shared service.
Introduction to Prologic First, 2016 7

8. HospitalityITthatyouWISHedfor
Green hotel system
• Challenge
• Be environmentally friendly
• Reduce cost of operations
• Spend less time dealing with paper
• Prologic First’s solution
• Scan and store documents
• Distribute reports electronically
• Electronic archival & retrieval
• Use less or no paper
Introduction to Prologic First, 2016 8

9. HospitalityITthatyouWISHedfor
Prologic First
The Company
Introduction to Prologic First, 2016 9

10. HospitalityITthatyouWISHedfor
Prologic First
• More than 15 years in business
• Promoted by hospitality IT
professionals, employee owned
• Develops, markets & maintains
hospitality software
• Offices in India, Dubai, Malaysia,
London and now USA
• Track record of consistent
growth and profits
Some Partners / Affiliations
Introduction to Prologic First, 2016 10

11. HospitalityITthatyouWISHedfor
115+ team members
Strength by function Stable team
22
32
33
13
% by Tenure with Prologic FIrst
< 1 year 1 - 3 years 4 - 10 years 10+ years
31
35
10
13
11
% of Team Size
Development Client Services Testing
Sales & Marketing Others
Introduction to Prologic First, 2016 11

12. HospitalityITthatyouWISHedfor
Best practices
Introduction to Prologic First, 2016 12

13. HospitalityITthatyouWISHedfor
Development
• Agile development methodology
• The single most widely used
process as per Gantner and
Forrester Research.
• Never ending cycles of
incremental Scrums
• Quicker delivery to end-users.
Introduction to Prologic First, 2016 13

14. HospitalityITthatyouWISHedfor
Testing
• Manual and automated testing
• Microsoft Visual Studio team Test
Tools for errors tracking &
automated testing.
• Testing of each Scrum.
Introduction to Prologic First, 2016 14

15. HospitalityITthatyouWISHedfor
Support Services
• Services
• Project planning & execution.
• Helpdesk & trouble shooting.
• Reviews & upgrades.
• KPIs
• Efficient implementation of new
projects & upgrades, minimum
disruption.
• Helpdesk SLA in terms of response
time & resolution time.
• vTiger CRM, TeamViewer remote
log-in tools.
Introduction to Prologic First, 2016 15

16. HospitalityITthatyouWISHedfor
In property / on premise solution
Introduction to Prologic First, 2016 16

17. HospitalityITthatyouWISHedfor
On-premise Integrated Hotel Software
Front Office
Central
Reservations
Channel
Management
Web Booking
Engine
Social Media
Listening
Analytics
Pegasus / Trust /
Synxis / HTNG
Interfaces
Loyalty, Payment,
etc Interfaces
Guest Services
Management
Membership
Management
Events & Catering
Points of Sale
HSIA, IPTV, Door
Locks, etc Interfaces
Call Accounting,
HSIA, Voice Mail
General Ledger
Materials & Costing Creditors Ledger
Bank Reconciliation
Debtors Ledger
Payroll, Fixed
Assets, etc
Interfaces
Some modules are interfaced with 3rd
party PMS
and POS like Opera, Micros, Simphony and Protel.
Introduction to Prologic First, 2016 17

18. HospitalityITthatyouWISHedfor
About 1000 hotel sites, 26 countries
Introduction to Prologic First, 2016 18

19. HospitalityITthatyouWISHedfor
Some WISH Customers
Introduction to Prologic First, 2016 19

20. HospitalityITthatyouWISHedfor
Sterling Holidays & Resorts, India
• Chain of 23 hotels,
mostly full service.
• CRS integrated with
salesforce.com
• PMS, POS and
interfaces on-site at
each property.
• Centrally hosted web
based purchase & back
office accounting.
Introduction to Prologic First, 2016 20

21. HospitalityITthatyouWISHedfor
Constance Hotels, Indian Ocean
• 7 hotels spread across
Mauritius, Seychelles,
Maldives and Madagascar.
• POS, materials and back
office accounting
interfaced with Opera
PMS.
• Guest Response
Management.
Introduction to Prologic First, 2016 21

22. HospitalityITthatyouWISHedfor
Golden Tulip Hotels, Middle East
• 16 hotels
• Integrated hotel software
installed at each hotel
• PMS, POS, interfaces,
materials, costing, payroll &
personnel
Introduction to Prologic First, 2016 22

23. HospitalityITthatyouWISHedfor
Mastcraft Hotels, London
• Group of 8 hotels
• Use centrally hosted back
office accounting software
for their hotels.
• Interfaced with Opera and
Micros.
Introduction to Prologic First, 2016 23

24. HospitalityITthatyouWISHedfor
Bay Hotel Singapore
• Integrated hotel software
including PMS, POS,
interfaces, materials and
back office.
• Earliest user of mobile
check-ins & check-outs plus
guest messaging.
Introduction to Prologic First, 2016 24

25. HospitalityITthatyouWISHedfor
Armani Hotels, Dubai & Milan
• Guest experience Management
System
• Tracks all issues & requests till
timely completion, else recovery
• Centrally hosted, shared service
with Emaar / Address Hotels in
Dubai
• Interfaced with Opera
Introduction to Prologic First, 2016 25

26. HospitalityITthatyouWISHedfor
Full stack SaaS solution
Introduction to Prologic First, 2016 26

27. HospitalityITthatyouWISHedfor
Full stack SaaS solution
Front Office
Channel
Management
Web Booking
Engine
Social Media
Listening
Pegasus / Trust /
Synxis / HTNG
Interfaces
Loyalty, Payment,
etc Interfaces
Points of Sale
HSIA, IPTV, Door
Locks, etc
Interfaces
Call Accounting,
HSIA, Voice Mail
Xero Back Office
Accounting
More coming
soon!
Introduction to Prologic First, 2016 27

28. HospitalityITthatyouWISHedfor
Value Proposition of SaaS
• Anytime, Anywhere access
• Over broadband Internet with
security against intrusion.
• No up front investment, quick
implementation
• No servers to buy, no software to
license. Needs almost no training.
Hotel can go live in 4 hours!
• Shared services
• Chains can share scarce resources
amongst units while enforcing
standards.
Introduction to Prologic First, 2016 28

29. HospitalityITthatyouWISHedfor
Sample subscribers
Hotel 5 Elements- De Villa,Sikkim,India
Jewel of the East,Sikkim,India
Welcom Rama International,Maharashtra,India
Atlantic View Motel & Cottage,Nova Scotia,Canada
The Roebuck Inn,Forest Row,United Kingdom
Katriya Hotels and Resorts, Andhra Pradesh, India
Hotel Kodai Peak, Tamilnadu, India
Munnar Tea Country Resort, Kerala, India
XVA Art Hotels & Cafe, Dubai, United Arab Emirates
Hotel Luxtay, Karnataka, India
Akron Citi Centre Hotel, Ohio, United States
Legend of French Lick Resort, Indianapolis, United States
Michamvi Sunset Bay, Tanzania
Hotel Moon Moon, Assam, India
BYD Lofts Boutique Hotel, Phuket, Thailand
Shelvac Hotel, Nigeria
Tree's C Hotel, Gambia
Executive Inn, Texas,United States
Mahlakapese, Lesotho
Introduction to Prologic First, 2016 29

30. HospitalityITthatyouWISHedfor
Phuket, Thailand
“… mycloud PMS works well to ensure
smoothness of our front office
department; also keeping accurate track
record of statistics for the management
team in order to make vital decisions. Its
POS system helps enhancing
productivity level of food and beverage
sales. We were having slight issues and
confusions during the set-up stage.
However, the support team clearly
shows adequate knowledge and
willingness to assist. Any enquiry seems
to have solutions shortly afterward.
One of our hotel secret success is the
mycloud Hospitality solution …”Alex Bressers
General Manager
Introduction to Prologic First, 2016 30

31. HospitalityITthatyouWISHedfor
Dubai, UAE
“… I am able to attract new business
and at same time able to engage better
with channels, because of accurate
forecasts, system has helped us improve
and better manage guest expectations. I
strongly recommend mycloud
Hospitality to hotels that work on
different platforms and have multiple
locations.
The team at mycloud … have strong
business ethics and truly care for their
clients. Their customer support team is
one of the best I have ever worked with
…”
Moses Barnabas
General Manager
Introduction to Prologic First, 2016 31

32. HospitalityITthatyouWISHedfor
Indianapolis, USA
“mycloud, property management
system has been very helpful with
managing and organizing our
hotel operations. If I have have
any questions, comments, or
concerns, mycloud team is always
willing to help me.
I always get a very quick response
from them! Amazing support from
hotel software team!”Audrey Stevens
General Manager
Introduction to Prologic First, 2016 32

33. HospitalityITthatyouWISHedfor
Thank you.
To know more, please contact
panchal@prologicfirst.com
Introduction to Prologic First, 2016 33