1. K. VINOD NAIR
A/25 Annapurna Darshan, Guru Mandir Road
Saraswat Colony, Dombivli (E)
Thane-421201, Maharashtra, India
Mobile: +919967552100
E-mail: vinod27@hotmail.com
Passport No: G8283854
SkypeID: vinoodnair
PROFILE SUMMARY
Self-motivated and flexible SCADA/I.T specialist with a BSc (Computing and Networks), MCSA,
ITIL V03 having confident interpersonal and communications skills committed to engaging with and
establishing effective working relationships with colleagues, clients and management at all levels and
across cultures. Organised leader dedicated to collaborative teamwork, presentations, meeting SLA’s,
KPI’s, EHS standards managing team performance and delivering quality technical support. Proven
track record in IT, project co-ordination, client/customer/vendor management, handling techno-
commercial issues. Open to generic challenging roles beyond the profile especially in client and IT
management/sales/support sectors.
KEY ACHIEVEMENTS
•Gained thorough knowledge and built excellent contacts with in the Energy Automation and power generation
industry, mastered the business practices of the industry, managed various Power automation contol centers (in person
and remote). Attained excellent customer handling skills and handled co-ordination with the management, customer
and the site engineers as per the specified requirements.
•Successfully consolidated a three-year BSc Computing and Network Degree into one year of intense study.
Developed a BBC prototype design for a web-based video commenting system on a group project with a team of
seven. Considered the competition, ways to improve and how to deliver a unique product with a new feel. Received
positive feedback on presentations to lecturers and a BBC panel.
CAREER SKILLS SUMMARY
Siemens Ltd - 2011 - 2015, Sr.Executive – SCADA Design and implementation (EM/SG/-SOL
sector)
•Managed the Madhanchal vidyut vitaran nigam limited project in UP as a Discom manager. The profile included
independently handling the town of Lucknow, liaising with customers and vendors and customer management
involving commercial and technical issues. Ensuring that SLAs, compliance policies, Network security and EHS
standards are adhered to. Providing inputs about civil constructions risk management and redundancy for the control
centres.
•Worked on management of electricity throughout the state of Maharashtra over SCADA platform, profile includes
outdoor site travel for project related financial, technical matters and client management. Mastered the SCADA
networks and application base (Siemens Sinaut Spectrum). Involved in installation/commissioning and management of
Video projection systems and its integration over the SCADA network, managing the set SLA for SUN servers,
control centre activities. Preparing single line diagrams (SLD), database integration, SAT, FAT, Point to Point testing.
Actively involved in co-ordination with the management, customer and the site engineers as per the specified
requirements.
University of Dundee, London2008-2011, Full-Time Student
•Successfully completed a BBC prototype design group project based on a next generation user commenting system.
Devised an online e-commerce store over two months for an individual assignment project. Highlighted skills in
managing resource, risk, administration, meeting deadlines and achieving milestones. Worked collaboratively and
strengthened interpersonal and communications skills presenting to students, lecturers and the BBC.
Wipro, 2007-2008, Senior Technical Support Associate and Mentor
•Re-joined the Wipro business organisation and received a promotion to a Mentors level. Fair but assertive leader,
tactful and diplomatic, handling escalations and supervisor calls and with a good understanding of collaborative

2. teamwork. Excellent working relationships with supported agents, interaction with various MS support queues for
cross-application support and dispute handling.
Profile included monitoring calls, productivity data of level 1 support agents and providing feedbacks, taking up
escalations and supervisor calls, managing high severity/hot cases, monitoring various splits in the queue to keep up
the service level, Providing personal level Microsoft software support for Business graphic products (Microsoft
PowerPoint, Publisher & MS Works), managing the customer specified SLA’s, managed personal, teams KPI’s as per
Microsoft specified standards, Preparing reports of customer satisfaction survey, Interacting with various Microsoft
support queues for cross application support and dispute handling, Educating the customer about the usability features
and proving support for customized project needs in Print media, multimedia presentations.
Convergys, 2006, Mumbai, Customer Support Officer
•Handled technical support calls, working in a team of ten employees for a large number of dial-up customers of an
Australian Internet Service Provider. Broadened call centre, business and marketing experience within a new
environment.
WNS, Mumbai, 2005, Customer Support Sales Associate
•Proven track record of handling prospective client sales calls in Europe and the USA by setting up appointments for
on-site customer demonstrations for Type B messaging technologies. Developed call centre skills through engaging
with clients and establishing and filtering information to develop business with the right person. Maintained
consistency in working with customers at all levels and across cultures.
Wipro, Mumbai, 2004-2005, Technical Support Associate
•Developed excellent product knowledge in Microsoft Business Graphic products, Windows XP SP2, MS Office
PowerPoint, Publisher application and Microsoft Wireless Broadband products. Improved remote connectivity
problem determination, resolving a wide array of customer’s technical issues. Worked in a team of 120 personnels,
managing own performance and establishing priorities and own workloads.
Kuwait and Dubai Web and Multimedia Design, 2000-2003, Designer
•Worked on web and multimedia design platform. Utilised skills to design and author a presentation for the company's
business card CDs and maintained the business websites. Improved understanding of how business worked across new
markets, branding awareness, and how business operates in a different culture.
Mid-Day Publications Ltd, Mumbai, 1999-2000, Senior Executive
•Employed initially in Junior IT support for one of the biggest organisations in Mumbai. Provided 24/7 technical
support within a stressful and pressurised environment for LAN, WAN networks, software and hardware and to a
customer base of journalists and photographers across three geographical locations.
•Strengthened business development knowledge and branding skills by interacting with a variety of departments,
producing advertising boards and banners. Acquired skills working with '.com' concepts and developed knowledge of
video editing, utilising sound, pictures and motion and multimedia development on Adobe Director.
•Improved technical problem solving and troubleshooting supporting application-based systems, liaising with Internet
Service Providers and server maintenance for IBM and Dell systems hardware.
Studio Plus Advertising, Mumbai, 1997-1998, Freelance Graphic Artist
•Acquired an opportunity at Studio Plus to improve professional career in business graphics. Enhanced image editing
and design skills using Adobe Photoshop to specialist status by producing complex brochures and books. Strengthened
customer engagement and interaction by handling client briefs, understanding processes and learning how to move
technical specifications forward.
•Enhanced business skills as a freelancer. Improved understanding of how advertising ideas are generated and how
much to charge customers for work and knowledge of marketplace requirements. Played a role in the production of the
1999-200 India Tour guide by Cox and Kings and an award-winning book on Jahangir Sabavala.
Fotosoft Multimedia Pvt Ltd, Mumbai, 1995-1997, Software Support Trainer
•Developed effective interpersonal and communications skills presenting training programmes, for up to ten clients
per session from the advertising media and printing press. Acquired excellent, in-depth working knowledge of the
products. Prepared artwork for local business clients using desktop publishing skills.

3. QUALIFICATIONS AND CERTIFICATIONS
2015 Apr ITIL V03 – Foundation - It service management Axelos/Exin
2015 Apr MCSA Microsoft
2008-2009 BSc in Computing and Networks University of Abertay, Scotland UK
2004-2005 Broadband Networking, MS Business Graphics Microsoft
2004 Digital Video Editing Edit Institute, Mumbai
PERSONAL DETAILS•
Enjoy reading, travelling, sketching, elect ronics, and exploring new software.
Language Skills: English and Hindi (Fluent), Malayalam, Tamil.