I made this presentation to summarize the results of my research thesis about the influence of contextual factors - both internal and external - in the efficacy of ISO 9000 adoption. In this project I analyzed and synthesized the findings of some studies, assuming a literature review approach.
9. ISO 9000 standards
Quality Management
collection of standards used to
define, enstabilish and mantain
an effective and efficient
QMS on corporations.
15. Adoption costs
• Strategic quality objectives
• Company size and complexity
• Overall commitment
• In-place quality
• Time & money resources
16. Adoption costs
6 out of 10
spanish medium sized firms spends
8 000 to 22 000 €
Casadesús, M. and Karapetrovic, S. 2005. An empirical study of the benefits and cost of ISO
9001:2000 compared to ISO 9001:1994. Total Quality Management.
17. Adoption costs
444 000 €
average implementation cost
for large firms in U.S.A.
Dunn & Bradstreet Information Services, 1996. The ISO Survey, Comprehensive Data and Analysis of
Registered Companies in the United States and Canada. Irwin Publishing, Burr Ridge, Illinois, United States.
19. Adoption time
20 months
average implementation time
for spanish firms
Casadesús, M. and Karapetrovic, S. 2005. An empirical study of the benefits and cost of ISO
9001:2000 compared to ISO 9001:1994. Total Quality Management.
25. Suppliers
+1.3% per year
higher production growth
for ISO 9000 certified suppliers
Terlaak, A. and King, A.A. 2006. The effect of certification with the ISO 9000 quality management standard:
a signaling approach. Journal of Economic Behavior and Organization.
27. Customers
increased customer satisfaction
increased market share
in 6out of 10companies
Kunnanatt, J.T. 2007. Impact of ISO 9000 on organizational climate – Strategic change management experience
of an Indian organization. International Journal of Manpower.
30. Stakeholders
poorer industry reputation
higher benefits
East Germany vs. West Germany
Beck, N., Walgenbach, P. 2009. The economic consequences of ISO 9000 Certification in East and West German
firms in the mechanical engineering industry. Journal for East European Management Studies.
34. Product & service
certification led to increase in
process quality and
product quality
in malaysian firms survey
Tan, L.P. and Sia, G.L. 2001. ISO 9000: the answer for total quality management implementation?
The Malaysian case. Total Quality Management.
36. Human resources
1. Relationships development
2. Workforce involvement
3. Goal-orientation
4. Teamwork improvements
Srivastava, A.K. 1992. ISO 9000 as a tool for organizational change and work redesign.
Proceedings of the XIV Annual Spring Conference, AQP, USA.
38. Financial performance
certified vs. non-certified firms
+60%
in average
ROA growth
+85%
in income per
employee growth
Martinez-Costa M., et al. 2008. Simultaneous consideration of TQM and ISO 9000 on performance and
motivation: an empirical study of Spanish companies. International Journal of Production Economics.
40. ISO scepticism
1 out of 4
australian companies
could not identify
strategic benefits
Beattie, K.K. and Sohal, A.S. 1999. Implementing ISO 9000: a study of its benefits among
Australian organizations. Total Quality Management.
41. ISO scepticism
15 out of 100
U.K. firms achieved
financial benefits
Batchelor, C. 1992. Badge of quality. Financial Times, 1 September 1992, London, England.
52. Technology intensity
exploratory
research
Benner, M.J. and Tushman, M. 2002. Process management and technological innovation: a longitudinal study of
the photography and paint industries. Administrative Science Quarterly.
53. Hypothesis 1
firm with
low technology intensity
reap more benefits
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.
56. Labor intensity
workforce-reliant firms
prone to higher defect level
reap more benefits
Hendricks, K.B. and Singhal, V.R. 2000. Firm characteristics, total quality management and financial
performance. Journal of Operations Management.
57. Hypothesis 2
firm with
high labor intensity
reap more benefits
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.
60. Labor productivity
Supplier Development Program
low productivity suppliers
reap more benefits
Rogers, K., et al. 2007. A supplier development program, rational process or institutional image construction.
Journal of Operations Management.
61. Hypothesis 3
firm with
low labor productivity
reap more benefits
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.
66. Efficiency level
in low profitability industries
firms have instead
primitive OM practices
Dixon, D., et al. 2006. Application of DOE techniques to process validation in medical device manifacture.
Journal of Validation Technology.
67. Hypothesis 4
firm in
less efficient industries
reap more benefits
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.
70. Competitiveness
more competition
1. sharper market shares
2. high customer expectations
Ohmae, K. 1985. Triad power: The coming shape of global competition. Free Press, New York, United States.
71. Competitiveness
in high-competitive contexts
investing on quality
becomes necessity
Das, A., et al. 2000. A Contingent View of Quality Management –
The Impact of International Competition on Quality. Decision Sciences.
72. Hypothesis 5
firm in
highly competitive industries
reap more benefits
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.
76. Sales growth
ISO 9000 becomes a
signal of
good intentions
Ferguson, W. 1996. Impact of the ISO 9000 Series Standards on Industrial Marketing.
Industrial Marketing Management.
77. Sales growth
newbie non-ISO firms are
screened out
from potential supplier lists
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.
78. Hypothesis 6
firm in
fast growing industries
reap more benefits
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.
83. ISO adoption level
firms adopt the standard in a
superficial way
Dick, G. 2000. ISO 9000 certification benefits, reality or myth? The TQM Magazine.
84. Hypothesis 7
firm in
low ISO adoption industries
reap more benefits
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.
109. Results
contextual factors account for
18.22%
of post-certification ROA
variance
Lo, C.K.Y., et al. 2013. The impact of contextual factors on the efficacy of ISO 9000 adoption.
Journal of Operations Management.