1. VINAYAK MAHAJAN
CAREER SUMMARY
• Assistant Manager with 9.5 years’ experience in enhancements, Analysis, development and
Production support:
o Strong in UNIX Shell Scripting, PL/SQL and Perl
o Hands on Experience in Handling Enhancements, Production Support and processes.
o ITIL Certified
o Ability to handle multiple applications.
o Knowledge in Core Java.
o Good analytical problem solving skills and communication.
o Self-motivated and fast learner.
WORK EXPERIENCE
• Currently working as Assistant Manager with Altisource Business Solutions November 4, 2013 till
date
• Worked in Infosys from Sep 2005, to Oct, 2013
• 3 years’ experience working at client location in Atlanta, USA
• OSS/BSS architecture knowledge. Worked in OSS domain including provisioning, assurance
• Currently leading business support group team for Foreclosure and Bankruptcy applications for
client Ocwen
ACHIEVEMENTS
• Awarded Most Valuable Player in ECS Unit for Q1 F14
• Best Team Award(Quarterly Award) for innovation ideas and value add to customer in July’14
• Runner up for the most innovative team in technology in Sep’14
• Automated Disaster Recovery process for an application and reduced failover time from 18 hours
to 6 hours
• Created more than 50 automation scripts that helped in $ saving for client
• Promoting a solution for monitoring framework that can act as general tool for production support
applications
• Proposed an architecture change in current application that will help save client more than 7
million $ in next 4 years
• Automated the process of sanity testing for IVR application that reduced manual effort of 2 hours
of validation to 15 mins
DOMAIN EXPERIENCE
o Mortgage Servicing Industry - Expertise In: U.S Mortgage Industry, Foreclosure,
Bankruptcy
o Telecom Domain – 8+ years
o Worked in provisioning application for DSL applications
Address: Flat 202, Radiant Redwood,
Yeallanahalli, Begur Hobli,
Bangalore - 560068
Mobile no : 7760840338
E-mail: vinayak.mahajan81@gmail.com
2. o Mortgage Banking – 1.5 year
SOFTWARE SKILLS
Operating Systems : UNIX, Windows, Linux-Ubuntu
Products/Tools : Weblogic 8.1, IBM MQM, VCS (Symantec), Eclipse 3.1
Languages : Core Java, UNIX Shell Scripting
RDBMS : SQL, PL/SQL
PROJECT PROFILE
01 Project Name Foreclosure and Bankruptcy Business Support Group (FCBK-BSG)
Client Ocwen Financial Group, USA
Description of the project
Altisource provides technology support to Ocwen Financial group through set of Real product
applications. These applications maintain the loan history, services to loan over the life cycle of
loan. Mortgagor when delinquent on payment, then foreclosure process is started. Customers can
file for bankruptcy. FCBK-BSG group help attorneys/vendors to manage life cycle of mortgage
loans through foreclosure and bankruptcy cycles.
Role : Assistant manager
Duration : November 2013 - Till date
Hardware : Linux system
Software : Unix Shell Scripting
Responsibilities:
Define process related documents, procedures to allow better interaction, MTTR and SLA
response.
Manage team of 10 team members working in different shifts and different locations.
Analyzing new CR’s/impacts on the system and providing RCA for any unknown issues.
Apply Problem Solving Techniques
Perform Project Tracking/Reporting/Delivery Process
Developing skills to lead Individuals & Teams
Vendor Management
Dealing with business teams and resolving issues, identifying pain points
02 Project Name BBNMS Field Support (ATTBAFS)
Client AT&T
3. Description of the project
The Broadband Network Management System (BBNMS) represents a system that combines the
tasks of Assignment, Provisioning and Activation into a single system. In this role, BBNMS
directly interfaces with multiple systems required to complete the service activation process. We
provide On Call support for the various BBNMS Systems which primarily comprise of – BBNMS
SE, IPOSS, SOEG and ME2.
SOEG is service order management system for 9 state DSL applications in AT&T of South East
region.
Application is used for network provisioning and network management. It provisions Layer 2 and
Layer 3 systems including DSLAMS, ATM Switches, Routers, Cisco and Juniper Routers.
IPOSS application part of BBNMS suite is order management application for customers taking
service of VPN and DIA using IP network.
ME2 application which provides metro Ethernet service to business customers by provisioning
service on Cisco and shadow routers.
Role : Module Lead (BBNMS – SE)
Duration : January 2009 - Till date
Hardware : Unix Solaris Servers
Software : Unix Shell Scripting, Perl, Symantec VCS, Sun WebLogic, IBM MQ,
NetExpert
Responsibilities :
Cross functional team co-ordination and in case of any major issues.
Develop and Work on Service Improvement Plan to maintain an environment of
continuous improvement.
Analyzing new CR’s/impacts on the system and providing RCA for any unknown issues.
Advise Server Architecture
Apply Problem Solving Techniques
Perform Project Tracking/Reporting/Delivery Process
Developing skills to lead Individuals & Teams
Developing scripts and procedures for operational importance.
Drive operational aspects ensuring all SLA’s are met.
Vendor Management
03 Project Name DayZ (Sub Project in NPST and ATTBAFS)
Client AT&T
Description of the project
NetProvision is being introduced into the provisioning architecture of AT&T as the DSL end-to-
4. end service provisioning tool and as the DSL end-to-end service inventory database. This includes
both physical and logical inventory. To provision ATM/FR network request in NetProvision, a
new interface was introduced named DayZ. These network requests were taken from system
Admin GUI CIMS and were passed on to NetProvision via DayZ after authorization, formatting
and addition of Network details. Handled two releases and two CRs till date.
Role : Offshore Module Lead (DayZ), Developer
Responsibility : Development
Duration : December 2007- January 2009
Hardware : PCs
Software : Java, nps scripting
04 Project Name Net Provisioning System Testing(NPST)
Client AT&T
Description of the project
Net Provisioning is being introduced into the client's provisioning architecture as the DSL and
LightSpeed end to end service provisioning tool and as the DSL end to end service inventory
database. This includes both physical and logical inventory. SBCNPST team works as part of
client's Quality Control team (Role=Tester), production support team and also in development of
some of modules of ATM/Frame Relay.
Role : Tester, Offshore Module Lead
Responsibility : System Testing, Support, Development
Duration : December 2007- December 2008
Hardware : PCs
Software : Quality Center, Unix shell scripting
05 Project Name Complex Products and Services Ordering System(CPSOS)
Client AT&T
Description of the project
Project manages CPSOS application which handles order related to Digital subscriber line (DSL)
service. CPSOS interacts with other backend system to decide feasibility of DSL service.
Role : Developer
Responsibility : Coding for a Release (Feb release of CPSOS)
Duration : September 2007-December 2007
Hardware : PCs
Software : C, C++, Unix Shell scripting
06 Project Name Facs internal resolution system technology(FIRST)
5. Client AT&T
Description of the project
Project automates the process of Request/orders by fetching data from back-end systems and then
use resolving and parsing techniques to complete those orders/tasks.
Role : Developer
Responsibility : Management and updating resolvers
Duration : April 2007-Septmeber 2007
Hardware : PCs
Software : C, C++, Unix Shell scripting
07 Project Name SW & W Legacy IVR Applications(SWIVR)
Client AT&T
Description of the project
The project involves maintenance of 62 IVR applications catering to SW, W and East region
customers of AT&T. The applications are strategically important to the client as they help reduce
call center expense by handling customer calls. The applications provide ordering, billing and
repair functionalities.
Role : Developer
Responsibility : Application and database management
Duration : January, 2006 – April 2007
Hardware : Nortel’s VPS and MPS systems, PCs
Software : Periphonics, C, Unix Shell scripting
EDUCATION
• Bachelor of Engineering in Information Technology from Indraprastha University, New
Dehi, with First class (74.6%) in June 2005.
• Diploma in Information Technology from Govt Polytechnic, Amritsar with First class (72.4%)
in July 2002.
• SSLC -- Bharatiya Vidya Bhavan SL Public School, Amritsar with First Class
(74%) in May 1999.
PERSONAL PROFILE
Father’s Name : Mr. Vijay Mahajan
Date of Birth : 07/02/1981
Sex : Male
Marital Status : Married
Nationality : Indian
Passport Details : F4569136
Visa Details : B1 Visa to US valid till 2017
I hereby declare that the above information given by me is true to the best of my knowledge.
