1. 2014 Predictions for Video Communications
Video enabled customer service will begin to emerge as financial services
and luxury brands experiment with video customer care for high value
consumers
Contact centers are emerging to replace traditional call centers for major brands and
financial institutions. Premium customers will be supported with on demand video customer
care. Luxury brands in the retail and automotive industry will offer video concierge services.
“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make
every important aspect of the customer experience a little bit better.”
-- Jeff Bezos, founder and CEO, Amazon
12/26/2013
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2. 2014 Predictions for Video Communications
Multiparty interactive video will be added to video games and
entertainment media through the use of second screen experiences
Rounds offers a multi-platform video chat hangout application where consumers can interact
with others by watching online videos, playing games, and more. Nintendo also offers an
interactive video communications feature on many of their gaming devices
“Games aren’t going to be played by the 13 year old shut away in his room: they’re going to be
connective, interactive.” -- Mark Lewis, former president of Electronic Arts
12/26/2013
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3. 2014 Predictions for Video Communications
The use of video for routine care will help drive healthcare costs down
while providing previously underserved populations with unprecedented
access to quality healthcare
Reengineering routine doctor visits, Healthspot stations are private, walk-in kiosks in which
patients interact with physicians over video. For patients that don’t want to or can’t easily
make it to the doctors office, video communication is making it easier for them to connect
with doctor’s and medical experts on a PC or mobile device. Companies like American Well
help doctors and patients connect securely over video to receive care.
“There has never been a better time to be an entrepreneur at the intersection of health care and IT. And
there has never been a better time, or industry, for open innovation, a game where no one loses.”
-- Todd Park, United States Chief Technology Officer (The White House)
12/26/2013
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4. 2014 Predictions for Video Communications
Video communication will be an increasingly vital part of providing
humanitarian aide and coordination relief efforts around the globe
Video communication is becoming a critical tool for humanitarian agencies who coordinate
and support relief efforts in the wake of natural disasters. International organizations like
Concern Worldwide, whose mission is to fight hunger and poverty in the world’s poorest
countries, are using video conferencing to connect operations from Nairobi to Dar es Salaam
and beyond.
“We have the same concerns as many other organizations that are geographically dispersed with a large
remote workforce; however, we have the added challenges of staff working in extremely hazardous and
insecure environments where clear, fast, efficient visual communication is vital, especially when it comes
to personal safety and making quick, often life-saving decisions.”.
-- Vincent P. Richardson, CIO, Concern Worldwide
12/26/2013
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Vidyo Inc. Proprietary, Confidential & Patent Pending Information
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5. 2014 Predictions for Video Communications
Video communication will connect students and teachers breaking down
classroom walls and eliminate geographic barriers in third world countries
The Thinking Schools Academy at the Auxilium Nava Jyothi School in India uses video
communication as a way of enabling its teachers to receive face-to-face support and training
by educators in the United States, over 10,000 miles away.
“We wanted to see how far we could penetrate literally into the jungle and bring back that experience to
our students. Could we use video communications as a teaching tool in the jungle? Could we get it from
the middle of an island in the middle of the Panama Canal? What we found is – YES we can!”
-- Charles Kazilek, Director of Technology Integration and Outreach, with ASU’s School of
Life Sciences
12/26/2013
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Vidyo Inc. Proprietary, Confidential & Patent Pending Information
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6. 2014 Predictions for Video Communications
Video communication will permeate every aspect of our lives.
Customer Service & Support
Interactive Gaming
Daily Communication
Second Screen Entertainment
Access to Healthcare
"Of all of our inventions for mass communication, pictures still speak the most universally understood
language.” -- Walt Disney
12/26/2013
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Vidyo Inc. Proprietary, Confidential & Patent Pending Information
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