. SAC, Aug 2001

360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia Classrooms by Dr. Richard A. Ranker Director of Academic Technology Support East Tennessee State University (ETSU) for Seminars on Academic Computing Snowmass, CO August, 2001

Abstract This presentation starts by describing practical and successful steps taken to introduce multimedia classrooms on one mid-sized campus. It ends with transforming this approach into a rubric that might be applied to the introduction of any technology in academe.

Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Description of Classrooms ,[object Object],[object Object],[object Object],[object Object],http:// ats . etsu . edu /mc/ newsite /index.html

Standard Equipment - Basics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Standard Equipment - Extras ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Check-out Equipment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training and Support – Faculty Input ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training and Support – Initial Training ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training and Support - Follow-up Training ,[object Object],[object Object]

Training and Support - User Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training and Support - User Forums ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training and Support - Technical Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training and Support - References ,[object Object],[object Object],[object Object],[object Object],[object Object]

Training and Support – Expanded Training ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training and Support – Golden Key Club ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Goals ,[object Object],[object Object],[object Object]

Rubric ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Build Ownership ,[object Object],[object Object],[object Object],[object Object],[object Object]

Construct with the User in Mind ,[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contact: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia Classrooms Questions?????????

. SAC, Aug 2001

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