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Chapter 4
Environmental
Scanning and
Industry Analysis
Strategic Management and
Business Policy 15e, Global Edition
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Learning Objectives (1 of 2)
4-1 List the aspects of an organization’s environment that can
influence its long-term decisions
4-2 Identify the aspects of an organization’s environment that
are most strategically important
4-3 Conduct an industry analysis to explain the competitive
forces that influence the intensity of rivalry within an
industry
4-4 Categorize international industries based on their
pressures for coordination and local responsiveness
4-2
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Learning Objectives (2 of 2)
4-5 Identify key success factors and develop an industry
matrix
4-6 Construct strategic group maps to assess the
competitive positions of firms in an industry
4-7 Develop an industry scenario as a forecasting technique
4-8 Use publicly available information to conduct competitive
intelligence
4-3
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Environmental Scanning
• Environmental scanning
– the monitoring, evaluation, and dissemination
of information relevant to the organizational
development of strategy
4-4
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Identifying External
Environmental Variables (1 of 4)
• Natural environment
– includes physical resources, wildlife, and
climate that are an inherent part of existence
on Earth
– form an ecological system of interrelated life
4-5
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Identifying External
Environmental Variables (2 of 4)
• Societal environment
– humankind’s social system that includes
general forces that do not directly touch on
the short-run activities of the organization,
but that can influence its long-term
decisions
4-6
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Identifying External
Environmental Variables (3 of 4)
• Task environment
– those elements or groups that directly affect a
corporation and, in turn, are affected by it
– government, local communities, suppliers,
competitors, customers, creditors,
employees/labor unions, special-interest
groups, and trade associations
4-7
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Identifying External
Environmental Variables (4 of 4)
• Industry analysis
– an in-depth examination of key factors within a
corporation’s task environment
4-8
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Scanning the Societal Environment:
STEEP Analysis
• STEEP analysis
– monitoring trends in the societal and natural
environments
– sociocultural, technological, economic,
ecological, and political-legal forces
4-9
PESTEL- PESTLE-STEEP
POLITICAL
ECONOMIC
SOCIAL
TECHNOLOGICAL
ENVIRONMENTAL
LEGAL
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
4-10
Table 4-1: STEEP Analysis: Monitoring Trends in
the Societal and Natural Environments
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
4-11
Table 4-2: Demographic trends are part of the
sociocultural aspect of the societal environment.
SOURCES: Developed from Pew Research Center analysis of census bureau population projections (September 3, 2015),
(http://www.people-press.org/2015/09/03/the-whys-and-hows-of-generations-research/generations_2/).
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Current Sociocultural Trends
• Increasing environmental awareness
• Growing health consciousness
• Expanding seniors market
• Impact of millennials
• Declining mass market
• Changing pace and location of life
• Changing household composition
• Increasing diversity of workforce and markets
4-12
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Technological Breakthroughs
4-13
• Portable information devices and electronic
networking
• Alternative energy sources
• Smart, mobile robots
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
4-14
Table 4-3: Some Important Variables in
International Societal Environments
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
4-15
Figure 4-1: Scanning the External Task
Environment
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
4-16
Figure 4-2: Forces Driving Industry
Competition
Industry Analysis :Analyzing Task Environment
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Threat of New Entrants
• Threat of new entrants
– new entrants to an industry bring new capacity,
a desire to gain market share and substantial
resources
• Entry barrier
– an obstruction that makes it difficult for a
company to enter an industry
4-17
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Barriers to Entry
4-18
Some of the possible barriers to entry are:
• Economies of scale
• Capital requirements
• Access to distribution channels
• Cost disadvantages independent of size
• Government policies
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Economies of Scale and the Cost of
Production
4-19
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Rivalry Among Existing Firms (1 of 2)
• In most industries, corporations are mutually
dependent.
• A competitive move by one firm can be expected
to have a noticeable effect on its competitors and
thus may cause retaliation.
4-20
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Rivalry Among Existing Firms (2 of 2)
4-21
According to Porter, intense rivalry is related to
the presence of several factors, including:
• Number of competitors
• Rate of industry growth
• Product or service characteristics
• Diversity of rivals
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Threat of Substitute Products or
Services
• Substitute product
– a product that appears to be different but can
satisfy the same need as another product
• The identification of possible substitute products
means searching for products that can perform
the same function, even though they have a
different appearance.
4-22
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
The Bargaining Power of Buyers
(1 of 2)
• Buyers affect an industry through their
ability to force down prices, bargain for
higher quality or more services, and play
competitors against each other.
4-23
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
The Bargaining Power of Buyers
(2 of 2)
• Bargaining power of buyers:
– Large purchases
– Alternative suppliers
– Low cost to change suppliers
– Product represents a high percentage of
buyer’s cost: Incented to shop around
– Buyer earns low profits: Cost/service sensitive
4-24
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
The Bargaining Power of Suppliers
(1 of 2)
• Suppliers can affect an industry through
their ability to raise prices or reduce the
quality of purchased goods and services.
4-25
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
The Bargaining Power of Suppliers
(2 of 2)
A buyer or a group of buyers is powerful if some of
the following factors hold true:
• Industry is dominated by a few companies
• Unique product or service
• Substitutes are not readily available
• Ability to forward integrate
• Unimportance of product or service to the industry
4-26
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Relative Power of Other Stakeholders
• Government
• Local communities
• Creditors
• Special-interest groups
• Unions
• Shareholders
• Complementors
4-27
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Hypercompetition
Market stability is threatened by:
• short product life cycles
• short product design cycles
• new technologies
• frequent entry by unexpected outsiders
• tactical redefinitions of market boundaries as
diverse industries merge
4-28
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Using Key Success Factors to Create
an Industry Matrix
• Key success factors
– Variables that can significantly affect the overall
competitive positions of companies within any
particular industry
4-29
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
4-30
• Industry matrix
– summarizes the key success factors within a
particular industry
Table 4-4: Industry Matrix
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Competitive Intelligence
• Competitive intelligence
– a formal program of gathering information on a
company’s competitors
– also called business intelligence
• Sources of competitive intelligence:
– information brokers
– Internet
– industrial espionage
– investigatory services
4-31
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
Useful Forecasting Techniques
4-32
Some useful forecasting techniques are:
• Extrapolation
• Brainstorming
• Expert opinion
• Statistical modeling
• Prediction markets
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
4-33
Table 4-5: Synthesis of External Factors—
EFAS

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Chapter 4-Environmental Scanning and Industry Analysis (3)_1.pptx

  • 1. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Chapter 4 Environmental Scanning and Industry Analysis Strategic Management and Business Policy 15e, Global Edition
  • 2. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Learning Objectives (1 of 2) 4-1 List the aspects of an organization’s environment that can influence its long-term decisions 4-2 Identify the aspects of an organization’s environment that are most strategically important 4-3 Conduct an industry analysis to explain the competitive forces that influence the intensity of rivalry within an industry 4-4 Categorize international industries based on their pressures for coordination and local responsiveness 4-2
  • 3. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Learning Objectives (2 of 2) 4-5 Identify key success factors and develop an industry matrix 4-6 Construct strategic group maps to assess the competitive positions of firms in an industry 4-7 Develop an industry scenario as a forecasting technique 4-8 Use publicly available information to conduct competitive intelligence 4-3
  • 4. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Environmental Scanning • Environmental scanning – the monitoring, evaluation, and dissemination of information relevant to the organizational development of strategy 4-4
  • 5. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Identifying External Environmental Variables (1 of 4) • Natural environment – includes physical resources, wildlife, and climate that are an inherent part of existence on Earth – form an ecological system of interrelated life 4-5
  • 6. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Identifying External Environmental Variables (2 of 4) • Societal environment – humankind’s social system that includes general forces that do not directly touch on the short-run activities of the organization, but that can influence its long-term decisions 4-6
  • 7. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Identifying External Environmental Variables (3 of 4) • Task environment – those elements or groups that directly affect a corporation and, in turn, are affected by it – government, local communities, suppliers, competitors, customers, creditors, employees/labor unions, special-interest groups, and trade associations 4-7
  • 8. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Identifying External Environmental Variables (4 of 4) • Industry analysis – an in-depth examination of key factors within a corporation’s task environment 4-8
  • 9. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Scanning the Societal Environment: STEEP Analysis • STEEP analysis – monitoring trends in the societal and natural environments – sociocultural, technological, economic, ecological, and political-legal forces 4-9 PESTEL- PESTLE-STEEP POLITICAL ECONOMIC SOCIAL TECHNOLOGICAL ENVIRONMENTAL LEGAL
  • 10. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. 4-10 Table 4-1: STEEP Analysis: Monitoring Trends in the Societal and Natural Environments
  • 11. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. 4-11 Table 4-2: Demographic trends are part of the sociocultural aspect of the societal environment. SOURCES: Developed from Pew Research Center analysis of census bureau population projections (September 3, 2015), (http://www.people-press.org/2015/09/03/the-whys-and-hows-of-generations-research/generations_2/).
  • 12. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Current Sociocultural Trends • Increasing environmental awareness • Growing health consciousness • Expanding seniors market • Impact of millennials • Declining mass market • Changing pace and location of life • Changing household composition • Increasing diversity of workforce and markets 4-12
  • 13. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Technological Breakthroughs 4-13 • Portable information devices and electronic networking • Alternative energy sources • Smart, mobile robots
  • 14. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. 4-14 Table 4-3: Some Important Variables in International Societal Environments
  • 15. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. 4-15 Figure 4-1: Scanning the External Task Environment
  • 16. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. 4-16 Figure 4-2: Forces Driving Industry Competition Industry Analysis :Analyzing Task Environment
  • 17. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Threat of New Entrants • Threat of new entrants – new entrants to an industry bring new capacity, a desire to gain market share and substantial resources • Entry barrier – an obstruction that makes it difficult for a company to enter an industry 4-17
  • 18. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Barriers to Entry 4-18 Some of the possible barriers to entry are: • Economies of scale • Capital requirements • Access to distribution channels • Cost disadvantages independent of size • Government policies
  • 19. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Economies of Scale and the Cost of Production 4-19
  • 20. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Rivalry Among Existing Firms (1 of 2) • In most industries, corporations are mutually dependent. • A competitive move by one firm can be expected to have a noticeable effect on its competitors and thus may cause retaliation. 4-20
  • 21. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Rivalry Among Existing Firms (2 of 2) 4-21 According to Porter, intense rivalry is related to the presence of several factors, including: • Number of competitors • Rate of industry growth • Product or service characteristics • Diversity of rivals
  • 22. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Threat of Substitute Products or Services • Substitute product – a product that appears to be different but can satisfy the same need as another product • The identification of possible substitute products means searching for products that can perform the same function, even though they have a different appearance. 4-22
  • 23. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. The Bargaining Power of Buyers (1 of 2) • Buyers affect an industry through their ability to force down prices, bargain for higher quality or more services, and play competitors against each other. 4-23
  • 24. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. The Bargaining Power of Buyers (2 of 2) • Bargaining power of buyers: – Large purchases – Alternative suppliers – Low cost to change suppliers – Product represents a high percentage of buyer’s cost: Incented to shop around – Buyer earns low profits: Cost/service sensitive 4-24
  • 25. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. The Bargaining Power of Suppliers (1 of 2) • Suppliers can affect an industry through their ability to raise prices or reduce the quality of purchased goods and services. 4-25
  • 26. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. The Bargaining Power of Suppliers (2 of 2) A buyer or a group of buyers is powerful if some of the following factors hold true: • Industry is dominated by a few companies • Unique product or service • Substitutes are not readily available • Ability to forward integrate • Unimportance of product or service to the industry 4-26
  • 27. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Relative Power of Other Stakeholders • Government • Local communities • Creditors • Special-interest groups • Unions • Shareholders • Complementors 4-27
  • 28. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Hypercompetition Market stability is threatened by: • short product life cycles • short product design cycles • new technologies • frequent entry by unexpected outsiders • tactical redefinitions of market boundaries as diverse industries merge 4-28
  • 29. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Using Key Success Factors to Create an Industry Matrix • Key success factors – Variables that can significantly affect the overall competitive positions of companies within any particular industry 4-29
  • 30. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. 4-30 • Industry matrix – summarizes the key success factors within a particular industry Table 4-4: Industry Matrix
  • 31. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Competitive Intelligence • Competitive intelligence – a formal program of gathering information on a company’s competitors – also called business intelligence • Sources of competitive intelligence: – information brokers – Internet – industrial espionage – investigatory services 4-31
  • 32. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. Useful Forecasting Techniques 4-32 Some useful forecasting techniques are: • Extrapolation • Brainstorming • Expert opinion • Statistical modeling • Prediction markets
  • 33. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved. 4-33 Table 4-5: Synthesis of External Factors— EFAS

Hinweis der Redaktion

  1. After reading this chapter, you should be able to: List the aspects of an organization’s environment that can influence its long-term decisions Identify the aspects of an organization’s environment that are most strategically important Conduct an industry analysis to explain the competitive forces that influence the intensity of rivalry within an industry Categorize international industries based on their pressures for coordination and local responsiveness
  2. Identify key success factors and develop an industry matrix Construct strategic group maps to assess the competitive positions of firms in an industry Develop an industry scenario as a forecasting technique Use publicly available information to conduct competitive intelligence
  3. Environmental scanning is the monitoring, evaluation, and dissemination of information relevant to the organizational development of strategy
  4. The natural environment includes physical resources, wildlife, and climate that are an inherent part of existence on Earth. These factors form an ecological system of interrelated life.
  5. The societal environment is humankind’s social system that includes general forces that do not directly touch on the short-run activities of the organization, but that can influence its long-term decisions. These factors affect multiple industries and are as follows: Economic, technological, political-legal, sociocultural.
  6. The task environment includes those elements or groups that directly affect a corporation and, in turn, are affected by it. These are governments, local communities, suppliers, competitors, customers, creditors, employees/labor unions, special-interest groups, and trade associations.
  7. Industry analysis is an in-depth examination of key factors within a corporation’s task environment.
  8. This scanning can be called a STEEP Analysis, which is the scanning of sociocultural, technological, economic, ecological, and political–legal environmental forces.
  9. STEEP Analysis: Monitoring Trends in the Societal and Natural Environments: As shown in Table 4–1, large corporations categorize the natural and societal environments in any one geographic region into five areas and focus their scanning in each area on trends that have corporate-wide relevance.
  10. Demographic trends are part of the sociocultural aspect of the societal environment. For example, the demographic bulge in the U.S. population caused by the baby boom after WWII continues to affect market demand in many industries. This group of 77 million people now in their 50s and 60s is the largest age group in all developed countries, especially in Europe. (See Table 4–2.)
  11. Eight current sociocultural trends are transforming North America and the rest of the world: Increasing environmental awareness Growing health consciousness Expanding seniors market Impact of millennials Declining mass market Changing pace and location of life Changing household composition Increasing diversity of workforce and markets
  12. Researchers at George Washington University have identified a number of technological breakthroughs that are already having a significant impact on many industries: Portable information devices and electronic networking Alternative energy sources Precision farming Smart, mobile robots
  13. To account for the many differences among societal environments from one country to another, consider Table 4–3. The table includes a list important variables in international societal environments, (economic, technological, political–legal, and sociocultural) for any particular country or region.
  14. As shown in Figure 4–1, a corporation’s scanning of the environment includes analyses of all the relevant elements in the task environment. These analyses take the form of individual reports written by various people in different parts of the firm.
  15. Michael Porter, an authority on competitive strategy, contends that a corporation is most concerned with the intensity of competition within its industry. The level of this intensity is determined by basic competitive forces, as depicted in Figure 4–2. “The collective strength of these forces,” he contends, “determines the ultimate profit potential in the industry, where profit potential is measured in terms of long-run return on invested capital.”59 In carefully scanning its industry, a corporation must assess the importance to its success of each of six forces: threat of new entrants, rivalry among existing firms, threat of substitute products or services, bargaining power of buyers, bargaining power of suppliers, and relative power of other stakeholders.60 The stronger each of these forces is, the more limited companies are in their ability to raise prices and earn greater profits. Although Porter mentions only five forces, a sixth—other stakeholders—is added here to reflect the power that governments, local communities, and other groups from the task environment wield over industry activities. Using the model in Figure 4–2, a high force can be regarded as a threat because it is likely to reduce profits. A low force, in contrast, can be viewed as an opportunity because it may allow the company to earn greater profits. In the short run, these forces act as constraints on a company’s activities. In the long run, however, it may be possible for a company, through its choice of strategy, to change the strength of one or more of the forces to the company’s advantage.
  16. New entrants to an industry typically bring to it new capacity, a desire to gain market share, and potentially substantial resources. An entry barrier is an obstruction that makes it difficult for a company to enter an industry.
  17. The threat of entry depends on the presence of entry barriers and the reaction that can be expected from existing competitors. An entry barrier is an obstruction that makes it difficult for a company to enter an industry. Some of the possible barriers to entry are: Economies of scale Product differentiation Capital requirements Access to distribution channels Cost disadvantages due to size Government policies
  18. Economies of scale—firm that can’t produce the minimum efficient scale will be at a disadvantage.
  19. In most industries, corporations are mutually dependent. A competitive move by one firm can be expected to have a noticeable effect on its competitors and thus may cause retaliation. According to Porter, intense rivalry is related to the presence of several factors, including: Number of competitors Rate of industry growth Product or service characteristics Diversity of rivals
  20. A substitute product is a product that appears to be different but can satisfy the same need as another product. The identification of possible substitute products or services means searching for products or services that can perform the same function, even though they have a different appearance and may not appear to be easily substitutable.
  21. Buyers affect an industry through their ability to force down prices, bargain for higher quality or more services, and play competitors against each other.
  22. Buyers affect an industry through their ability to force down prices, bargain for higher quality or more services, and play competitors against each other. A buyer or a group of buyers is powerful if some of the following factors hold true: Large purchases Alternative suppliers Low cost to change suppliers Product represents a high percentage of buyer’s cost: Incented to shop around Buyer earns low profits: Cost/service sensitive
  23. Suppliers can affect an industry through their ability to raise prices or reduce the qual- ity of purchased goods and services.
  24. A buyer or a group of buyers is powerful if some of the following factors hold true: Industry is dominated by a few companies Unique product or service Substitutes are not readily available Ability to forward integrate Unimportance of product or service to the industry
  25. A sixth force should be added to Porter’s list to include a variety of stakeholder groups from the task environment. Some of these groups are governments (if not explicitly included elsewhere), local communities, creditors (if not included with suppliers), trade associations, special-interest groups, unions (if not included with suppliers), shareholders, and complementors.
  26. Market stability is threatened by short product life cycles, short product design cycles, new technologies, frequent entry by unexpected outsiders, repositioning by incumbents, and tactical redefinitions of market boundaries as diverse industries merge. Richard D’Aveni contends that as this type of environmental turbulence reaches more industries, competition becomes hypercompetition. According to D’Aveni: In hypercompetition, the frequency, boldness, and aggressiveness of dynamic movement by the players accelerates to create a condition of constant disequilibrium and change. Market stability is threatened by short product life cycles, short product design cycles, new technologies, frequent entry by unexpected outsiders, repositioning by incumbents, and tactical redefinitions of market boundaries as diverse industries merge. In other words, environments escalate toward higher and higher levels of uncertainty, dynamism, heterogeneity of the players and hostility.
  27. Key success factors are variables that can significantly affect the overall competitive positions of companies within any particular industry. They typically vary from industry to industry and are crucial to determining a company’s ability to succeed within that industry. They are usually determined by the economic and technological characteristics of the industry and by the competitive weapons on which the firms in the industry have built their strategies.
  28. As shown in Table 4–4, the matrix gives a weight for each factor based on how important that factor is for success within the industry. The matrix also specifies how well various competitors in the industry are responding to each factor.
  29. Competitive intelligence is a formal program of gathering information on a company’s competitors. Often called business intelligence, it is one of the fastest growing fields within strategic management. Sources of competitive intelligence are: information brokers Internet industrial espionage investigatory services
  30. Some useful forecasting techniques are: Extrapolation Brainstorming Expert opinion Delphi technique Statistical modeling Prediction markets Cross impact-analysis (CIA)
  31. After strategic managers have scanned the natural, societal, and task environments and identified a number of likely external factors for their particular corporation, they may want to refine their analysis of these factors by using a form such as that given in Table 4–5. As an example of this procedure, Table 4–5 includes a number of external factors for Maytag Corporation with corresponding weights, ratings, and weighted scores provided. This table is appropriate for 1995, long before Maytag was acquired by Whirlpool. Note that Maytag’s total weight was 3.15, meaning that the corporation was slightly above average in the major home appliance industry at that time.