VeriShow.com is rich media interactive Customer Service SaaS based platform that provides organizations with a host of tools to engage customers in a live session while searching for products or services. The main benefit is the ability to engage with a customer in person as if he or she walked into your store. There is no need to download and install any software on neither side. The vendor can talk to the customers via video chat (one way or two), show them off line materials (i.e. documents, video clips) and even process a transaction online if so needed. They can co-browse web pages securely even after the customer logged in as well as sharing their screen. There is a set of apps that can be used in a session and ability for customers to call for live personal help directly from the vendor’s web site (on PC or Mobile). The solution is also designed for in store kiosks. The platform provides capabilities such as: • Textual Chat • Audio / Video Chat • Web to phone • Co-browsing (proprietary solution) • Screen Sharing • Agent to client document sharing • Client to agent document sharing • Video clip sharing • Form completion • Interactive whiteboard, and more

1. VeriShow
Co-browsing, Content share and Video chat
technology for personal customer service
2017
VeriShow - The personal engagement solution

2. Patented, secure direct Co-browsing technology combined with content their
site sharing applications integrated with rich Omni Channel solution.
www.verishow.com
Mission
To combine directional language with
visual cues to improve the enterprise’s
efficiency, increase sales and build
customers’ loyalty.

3. Company: HBR Labs, Michigan US LLC with R&D
facilities in Israel
Solution: VeriShow
CRM Integration: Salesforce, Oracle, Microsoft Dynamics
Granted Patents: Unique cobrowsing technology
protected by patents (US Patent No. 9,043,386 and
9,323,730)

4. Technology: leading edge worldwide
Agent
Customer
Customer Engagement
Platform
Best of Breed
Multi Communication Channels
Rich Audio & HD Video, Web to Phone &
Text Chat
Co-Browsing
Secure website Co-Browsing guided by a
service agent
Content Sharing
Work together on Shared documents,
Forms, Images and Video Clips
Screen Sharing
instant Screen Sharing, Share entire
desktop, or single window

5. Start a Session
flows and services
Chat Scenario
Traditional chat based
flow
Can be escalated to
video Chat
VeriTalk
Phone call flow where
agent can invite
customer to work on
Content while
communicating over
the phone
VeriShare
Agent uses remote
customer Video
capabilities for
support services

6. 67700
Agent dashboard
Customer’s unique session ID
VeriTalk
Secure co-browsing, content sharing, screen sharing, video broadcasting
while communicating over the phone
To learn more, please visit https://www.verishow.com/veritalk/

7. Agent and client cobrowse or work together on the same document while speaking on the phone.
Agent side Client side
VeriTalk: In session perspective
TheWorld TheWorld

8. VeriShare
Real time support by communicating events using live video and
letting agent take remote snapshot

9. Example: Insurance
claim department
Client communicates event
via video to his Insurer’s
claims department soon
after the accident
The agent sees the damage
instantly and can ask
questions and take pictures
while in the session.
VeriShare

10. The agent sees the damage instantly and can ask questions and take pictures while in the session.
VeriShare for Insurance

11. Agent side Customer side
All capabilities combined: Video chat, Co-browsing, Document share and work together
as well as agent and customer screen sharing.
VeriShow

12. • Chat on the left
• VeriShow’s apps are available to Agent
Chat communication
Agent side Customer side
Integration with 3rd Party CRMs
TheWorld
TheWorld

13. Co-Browsing lets participants browse the same
website together. Agents can help customers find
information, or complete a transaction. It supports
mouse cursor and navigation sync, field masking,
browsing behind login and data preservation.
This app allows the agent and customer to share
and review together in real time documents that
reside outside a web site. The app supports
Office, PDF documents and image files.
This app enables visitors to upload their documents
to the session. The document (Office and PDF or
image files) can be viewed and annotated by the
agent and customer and both participants can then
save the document for future reference.
The Form Completion app lets the agent and
customer to complete forms together collaboratively
and the save them. As part of this app, an electronic
signature can also be used.
CO-BROWSING
FILE SHARING
VISITOR'S DOCUMENTS
FORM COMPLETION
Some of VeriShow’s Interactive set of apps
This WebRTC-based app is designed to let agents
share their screen with participant. The broadcast
of their desktop (window or application) allows the
visitor to view data or an application on their
screen.
SCREEN SHARING
The Whiteboard allows to draw, take notes and
create content together that can be also saved. This
application comes with an easy to use set of
annotation tools.
WHITEBOARD

14. Plug and play–
easy to use
SaaS for agent
client
Scalable– Mobile,
Desktops &
Kiosks
Website/
Industry
agnostic
Integrate-able with
CRMs & 3rd party
solutions
Technology Advantages

15. Omni channel
• Phone - during a phone conversation the agent and
customer can be joined in cobrowsing.
• Text chat - standard live text chat that can be
escalated to co-browsing.
• Video chat - Chat can be escalated to one or two-way
audio or video chat (optional recording).
communicate.

16. Mobile – Chat
And Video Chat Text Chat-
iOS and Android mobile browsers.
Example: Kiosk station
Desktop
Mobile
Runs on any device

17. www.verishow.com