Venkateswarareddy Nellore is seeking a position as a Production Support Engineer. He has over 1 year of experience in IT fields including service delivery operations. He is proficient in Unix, monitoring tools like Nagios, SQL, and has experience with application monitoring, user management, and issue resolution. His role has included providing customer support, performance optimization through scripting, job scheduling and monitoring, and applying patches to servers. He holds an ITILV3 certification and a B-Tech in Information Technology.

1. CURRICULUM VITAE
VENKATESWARAREDDY.N
Bangalore
Email:nvr1223@gmail.com
Phone no:+91-8589889494
Career Objectives:
To utilize my Production support Engineer skills with a self motivated and positive approach with an
organization that will help to improve my professional and personal skills.
Professional Summary:
• Having 1.11 years of Experience in IT field as a Service Delivery Operations.
• Working Experience In Unix (Red Hat Linux/Solaris).
• Well Versed in Monitoring the Alerts and Raising the tickets, tracking the alert tracker.
• Working Experience in Nagios Tool.
• Working Experience in Application Monitoring.
• Running Sql queries and providing reports as per the client requirement.
• Providing Assistance to the client at the time of UAT.
• Creating Users and Groups with special permissions for Applications.
• Handling calls and monitoring issues related to Application.
• Taking backups as per schedule.
• Working with application clustering system.
• Exposure in Hadoop file processing.
• Escalate to development team when code changes are required or complex issues are faced.
• Providing support related to users reported issues.
• Contributed to Performance improvements by automating scripts.
• Scheduling, monitoring and troubleshooting of jobs.
• Monitor the log files and log information of the jobs.
• Resolve all the P1/P2/P3 prioritizing issues in our queue.
• Interacting with the customer and performing all the jobs before the deadline.
• Applying patch to Production servers.
• Monitoring different servers for connectivity and other issues.
Accomplishment :
• Working as Operation Engineer in Flytxt Mobile solutions PVT LTD from AUG 2013 to till Date

2. Educational profile:
• B-tech from Information Technology under JNTU-A in 2012.
Achivements :
• I had done ITILV3® Foundation Certificate in IT Service Management Course.
• Registration number: 5187921.20330191
Technical Summary:
• Operating Systems: Windows 2003 / 2008 server, Solaris, Linux
• Another Skills : Jboss, Tomcat, Hadoop file processing, jlc, Chef-repo, Apache,Hbase, Pig Scripts
,HornetQ
• Languages : Python, Oracle SQL ,Shell scripting
• Monitoring Tool: Nagios
• Ticketing Tool: OTRS
PROJECTS :
Organization : Flytxt mobile solutions PVT LTD
Duration : AUG 2013- To till date.
Role : Service Delivery Operations(L2-Support Engineer)
• NEON,ITAG,QREDA
• Project Type: Production Support and Enhancement
• Clients: Hutch-LKA, Etisalat-AFG, Teletalk-BGD
• Tools: Toad, Nagios, SQL Developer, Putty, mRemoteNG
• RDBMS: Oracle ,HBase
• Operating System: Sun Solaris/Linux
• Project Description: Neon is a complex campaign management platform by which we can Target
customers, push messages, WAP Push etc., and Raise conversions and fulfil those customers. For
targeting and fulfilling, the data/CDR files are parallel uploaded to the system (DB) through respective
jobs. We are supporting and maintaining this platform from both Frontend and backend.
Roles and Responsibilities:

3. • Responsible for providing the support in L1/L2 level depending on the priority of the issues.
• Supporting Linux servers 24/7.
• General maintenance and performing daily health check on the servers.
• Observing the mails and Tickets those should not be reach SLA.
• Trouble shooting on Disk Space issue.
• Applying the skills on Reducing the log files and older files.
• Managing of Putty Server from windows to Linux servers.
• Fetching Data from client server by running sql scripts and uploading to our system for production.
• Running the jobs on Hadoop by using pig scripts and troubleshooting if any Errors or Exceptions.
• Writing SQL queries for making reports to clients on weekly and monthly basis.
• Creating new file system, monitoring disk usage, checking and backup of log files, administration and
monitoring the disk based file system.
• Providing assistance to the client for doing the UAT.
• Scheduling jobs using Crontab and at job.
• Backup and Restore Management.
• Responsible for documentation of Backup status reports.
• Services troubleshooting on Linux services.
• We are supporting and maintaining this platform from both Frontend and backend.
• Escalate to development team when code changes are required or complex issues are faced.
• Providing support related to users reported issues.
• Contributed to Performance improvements by automating scripts.
• Scheduling, monitoring and troubleshooting of jobs.
• Monitor the log files and log information of the jobs.
• Resolve all the P1/P2/P3 prioritizing issues in our queue.
• Interacting with the customer and performing all the jobs before the deadline.
• Applying patch to Production servers.
• Status reporting on weekly and monthly basis.
• Trouble shooting of customers issues in depth and liaise with QA and Development, raising defects,
features with Product Management Contributing towards adding more monitoring elements and enhancing
the monitoring capabilities
• Performing testing for the application once complete the Deployment and version up-gradation activity.
• Deploy and upgrade platform instances for Development/QA
• Using Jlc and chef for doing the deployment in production environment.
• Running sql scripts while doing the deployment.
• Doing maintenance activities on production environments
• Grow and perfect automated network monitoring and writing monitor scripts
• Tune the operations of the platform and suggest improvements

4. Personal Details :
Name : Venkateswarareddy.Nellore
Father’s Name : Ramanareddy.N
Marital Status : Single.
Nationality : Indian.
Date of birth : 27-07-1990
Languages Known : English and Telugu
Declaration :
I hereby declare that the above-mentioned information is correct up to my knowledge
and I bear the responsibility for the correctness of the above-mentioned particulars.
Date:
Place: Signature