SwiftAnt has rich experience delivering Automation in Business Processes powered by Virtual Agents. SwiftAnt has experience using UiPath, Azure Bot framework, Azure Bot Composer, Azure Virtual Power Agents amongst others

1. RPA is a big
trend for
small and
large
businesses.

2. “By 2020, the average person will have more conversations a day
with bots than they do with their spouse" - Gartner
RPA &
CHATBOTS
Driveway to Digital
Transformation
SwiftAnt has a proven track record
in offering Bots as a Service, RPA as
a Service for global clientele (Zero
CAPEX model, with high SLA and
straight forward OPEX)
TRENDS
CHALLENGES
High CAPEX
Scarce RPA expertise
Top Reasons for
RPA & Chat bots
5
1. Re-deploy domain experts into valued added tasks
(and take them out of manual tasks)
2. Reduce processing times and improve reliability, with frictionless
straight through processing
3. Enhance customer service
4. Eliminate manual errors
5. Standardization of processes and improve compliance
Does automation lead to reduction of jobs? Automation led to
reduction of 0.8M jobs but created 3.2M new jobs and average annual
salary being $13,000 higher in new jobs, than the lost jobs. (Recent
Deloitte study in UK)

3. Business Case for Chat Bots

4. CHALLENGE
AS-IS PROCESS
Manual Verification Processes, by looking at the Insurance
Certificate and Vehicle Registration number & calling multiple
entities (taking 2+ days of elapsed time for one verification).
Opportunities for fake / fraudulent papers, which led to adverse impact to both
Insurers and Insured personnel. Such an approach was eroding the profits of the
industry & was also leading to dissatisfied end customer.
Bots TO RESCUE
Instant Verification (vs calling multiple
personnel). Leveraging Bots, Cognitive
technologies & OCR, verification authorities just
need to take 2 pictures and the whole end to end
process is automated. Additionally all the
stakeholders can have conversational capabilities
about additional information like coverage details
etc.
ADVERSE IMPACT
WITH AS-IS PROCESS
CASE STUDY 1
Motor Vehicle Insurance
Conversational BOTS
d delivering Digital
Excellence
Inability to identify
fake paper documents,
leading to fraudulent
insurance policies
(>12% in the Industry)

5. CASE STUDY 2
3PL LOGISTICS3PL Logistics business has 9,000+
Trading Partners, with B2B integration
enabled via Logic Apps. For querying
the related data users must query
several downstream system.
CHALLENGE
AS-IS PROCESS
Business has well defined SLAs,
however as the system of
records are spread across
systems (Ex: ASN in Warehouse
system and Invoice in Financial
system), manual processes are
time consuming and inefficient
for the volume of shipments
handled by 3PL.
with As-Is process
Nonvalue added
tasks by domain
experts
BOTS TO RESCUE
Simplified + automated
querying process with
conversational capabilities,
accessible 24*7, from one single
interface improving customer
satisfaction.
It is estimated that
multiple BOTS centric
processes implemented
with this client will lead
to 800K USD savings
over 5 years
ADVERSE IMPACT

6. CASE STUDY 3
3PL LOGISTICS35% of the important event data
is missing in container lifecycle
and it requires manually
searching 14 different sea lines
CHALLENGE
AS-IS PROCESS
Manual polling of the data across
14 different sites and update
booking systems
with As-Is process
Non value added
tasks by domain
experts
RPA TO RESCUE
Simplified automated
process with reputability,
saving thousands of
person hours
(and 300K USD over 5 years)
It is estimated that
multiple RPA processes
implemented with this
client will lead to
500K USD savings
over 5 years
ADVERSE IMPACT

7. Human driven processes with Excel from Fuel storing
terminals till end distribution point – requiring a close
monitoring. Given the huge volume of fuels handled, any
small error can lead to significant losses in revenue
(business process requires precision to 4th digit of currency)
CHALLENGE
AS-IS PROCESS
Excel driven files requiring significant
reconciliation and controlling
Inefficient and non-existent audit controls on operational processes,
leading to potential revenue loss
RPA TO RESCUE
While the excel driven process was
maintained, RPA processes generated
automated excel files with 100% accuracy and
100% audit controls. Benefits include
reduction in 1000s of manual hours and
improving revenue collection by 5% in first few
months & timely reporting of exceptions
ADVERSE IMPACT
WITH AS-IS PROCESS
CASE STUDY 4
FUELS DISTRIBUTION

8. AGILE RPA & BOT METHODOLOGY
A STRUCTURED
& AGILE PROCESS
FOR SUCCESSFUL
RPA, BOTS
IMPLEMENTATION
Analysis, interviews:
mapping as is processes
and associated metrics
Success begets success:
Enterprise wide
implementation with Bots
as a service
Automated monitoring for
service continuity and
measuring the benefits
Pilot with quick success in
most important business
functions
Business case
evaluation and
economic
justification
Implementing automation across your organization,
starting with quick success stories in specific
processes can be complex & taking a systematic
approach will help you realize an effective business
driven RPA & Bots program.

9. RPA
USE CASES
FOR
INSURANCE
Automation of data collection from
multiple sources and reducing time
for underwriting decisions
(speed of customer onboarding)
Digitalization of KYC processes
Regulatory
compliance
Fraud detection /
Prevention
Claims processing with
structured and
unstructured data
(gathering data from
various sources)
Insurance
2
1 3
4
5

10. Contact us
Call for more information: Call for more information: +1 469 252 3503
Ask a question via email: digital@swiftant.com
Learn more: https://swiftant.com