Basic Competency in SMAW NC III

1. LEAD
WORKPLACE
COMMUNICATION

2. Good workplace
communication means good
workplace performance.
Everything, from personal to
business relationships, hinges on
communication. Communicate
too little, too much, or
incorrectly and everything you’ve
worked for can. fall apart.

3. Organizational communication applies
to the inter action between a person and
a group, specifically in the workplace.
This field assesses internal and external
communication, as well as
communication styles with in the
business or non profit group.
Some universities offer degree programs
in organizational theory and
communication to students who show
interest in improving human inter
action.

4. Communicate information
about workplace
processes
⮚ Workplace communication is the process of
exchanging information and ideas, both verbal and
non-verbal between one person/group and another
person/group within an organization. Effective
communication is critical in getting the job done,
as well as building a sense of trust and increasing
the productivity of employees.

5. WORKPLACE INFORMATION ASSESMENT CRITERIA:
1. Specific relevant is accessed from appropriate sources.
2. Effective questioning, active listening and speaking skills
are used to gather and convey information.
3. Appropriate medium is use to transfer information and
ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors
colleagues are identified and followed.
6. Defined workplace procedures for the location and storage
of information are used.
7. Personal interaction is carried are clearly and concisely.

7. Barriers to Effective Communication
A communication barrier is
anything that prevents us from
receiving and understanding the
messages others use to convey their
information, ideas and thoughts. They
can interfere with or block the
message you are trying to send.

8. Some common barriers to effective
communications include:
▪ Lack of time to communicate effectively
▪ Staff is spread geographically
▪ Don’t have the tools
▪ Language barriers
▪ Ethnic and cultural barriers
▪ Educational differences
▪ Deferiences in experience of the
workforce

9. The Communication Process
The communication process is the steps we
take in order to successfully communicate.
Components of the communication process
include a sender, encoding of a message,
selecting of a channel of communication,
receipt of the message by the receiver and
decoding of the message. Noise is anything
that hinders communication.

10. Meet Individual Needs
- know your employees as individuals as
so you can understand the recievers”
personality traits, gender, generation,
education and ethnicity/culture/language.
Be Timely
- avoid premature, but communicate change
as soon as possible. Determine the
appropriate method for the situation.

11. Be Inclusive
-consider the variables of the
workforce. Ensure that communication
flows intra departmentally and inter-
departmentally.
Understand the Impact of Non-verbal
and Written communication
-be aware oh how non-verbal
communication (body language) affects
the message and make sure that the
written communication sends a concise
& professional messages.

12. Communication Method
We all know the importance of
communication in our daily lives. Nothing can
take place without some method of
communication being used to express ourselves
for whatever purpose.
Non-verbal Communication
Nonverbal communication refers to
gestures, facial expressions, tone of voice, eye
contact (or lack thereof), body language,
posture, and other ways people can
communicate without using language.

13. Face to Face Communication
Face-to-face communication is the distinction of
being able to see the other party or parties in a
conversation.
TYPES OF FACE to FACE
COMMUNICATION:
* interviews * classroom lecture
* meetings * stage acting
* conferences * public lectures, etc.
* seminars
* workshops

14. Principles effective face to face
communication:
* In face to face communication at least two
individuals should be physically & mentally
present at the place of communication
* in face to face communication there should be
proper encoding with most appropriate & pleasing
words by sender.
* there should be proper decoding by the receiver
after receiving the message
* there should be some (partial/full) response or
feedback.

15. TWO-WAY RADIO
A two-way radio is a hand held
device or transceiver can both
transmit and receive voice
communication. Broadcast
Environment's use receivers meaning
one can receive voice but not
transmit communications. Other
terms for Two-Way radios include;
walkie-talkies, hand held radio or
handie-talkies.

16. SPEAKING TO GROUPS
When you're asked to speak to a group, are
you nervous, sweaty, or panicky? Equip yourself
to pass on your experience or skills to others, to
better the world.
There are 10 steps right down:
*Define what you have been asked to speak on.
* Consider how you feel about it
* Concentrate on your message
* Be yourself

17. * Practice, or join Toastmasters or Rostrum to
become more confident and comfortable with
presenting and talking to a group
* Keep a mental list of to-do's
ex. Do not focus on what not to do
* Confidence does not happen overnight
* Eye contact with the audience is a scary thing
* Have you ever noticed how a lot of people
will stand at a podium if they're giving speeches
and some will be grasping it tightly?