Vanessa Love-Collins is seeking an executive assistant position utilizing her 20 years of experience in various administrative roles. She has a bachelor's degree in management and an associate degree in business. Her most recent role was as an executive assistant at Aurora West Allis Medical Center where she assisted multiple vice presidents and managers. Prior experience also includes roles as an administrative assistant at Northwestern Mutual and program assistant roles for Milwaukee County courts and the Wisconsin Department of Corrections and Bureau of Milwaukee Child Welfare.

1. Vanessa Love- Collins* 5234 N. 69th
Street * Milwaukee, WI. 53218* (414) 639-4917*
trntyluv@yahoo.com
OBJECTIVE: A motivated Executive Assistant seeking a challenging position in a leadership capacity
that demands excellent computer skills with good managerial competencies and interpersonal skills.
EDUCATION: Cardinal Stritch University
May 2003 GPA 3.4 Associate of Science with Concentration in Business
December 2005 GPA 3.5 Bachelor of Science in Management
EXPERIENCE
Executive Assistant - Aurora West Allis Medical Center, West Allis, WI. (2013 – 2016)
Assisted Vice President of Operation, Chief Medical Officer, Chief, Financial Officer, and Service
Quality Manager with scheduling meetings, calendar maintenance, report generation. Prepared meeting
minutes for Ethics Committee, Quality Improvement Committee, Patient Experience Work Team, and
Aurora Partnership Committee. Prepared travel and hotel arrangements. Assist Patient Experience
Manager with various projects. Conducted and coordinated monthly Aurora Partnership Campaign
meetings and fundraising events. Prepared monthly and yearly HCAHPS Reports. Prepared weekly
Inpatient/Emergency Department Verbatim. Provided backup assistance for the Executive Assistant to the
President and Chief Nursing Officer. Assisted patients and visitors with questions and concerns. Notary
service provider for hospital. Learning Connection Site Administrator for Aurora West Allis Medical
Center. Aurora Star Program Site Administrator. Collaborated with Trans American representative to
communicate caregiver initiatives. Assisted Patient Experience Mangers with monthly New Caregiver
Orientations. Coordinated site Christmas Toy Drive and Santa Workshop. Performed word processing,
created PowerPoint Presentations, created Excel worksheets, graphs and Pivot Tables. Created and
maintained various databases, ledgers and reports. Ordered and replenished office supplies, processed
Check Request, and Employee Reimbursement Request.
Customer Relations Associate Analysts - Northwestern Mutual, Milwaukee, WI. (2011-2013)
Independently managed a variety of insurance related inquiries. Processed name and address changes,
billing collection transactions, loan payments, and policy surrender requests. Possessed the ability to
interpret, analyze and resolve cases accurately and in a timely manner. Resolved service request inquiries
utilizing a variety of communication tools such as, telephone, fax, emails and written communications.
Participated in special projects and committees.
Administrative Assistant III - Northwestern Mutual, Milwaukee, WI. (2006 -2011)
Provided administrative support for Director of New Business Department. Controlled principals’
calendars. Scheduled department and divisional meetings and luncheons. Maintained and processed
departmental attendance/vacation requests. Processed Travel and Expense Reports, Employee
Reimbursement Reports and Employee Activity Reports. Acted as department Evacuation Coordinator.
Coordinated internal and external departmental employee moves. Coordinated new employee phone/PC
setup. Prepared purchase requisitions for office supplies. Utilized software packages such as Microsoft
Word, Excel, Access, and PowerPoint. Assisted Policy Owners with inquiries.
Program Assistant II - Milwaukee County Jury Management Division, Milwaukee, WI. (2003 –
2006)
Performed administrative duties for Jury Management Department. Conducted new Juror
orientations. Verified Juror attendance. Compiled list of potential Jurors for court cases.
Prepared regular and reserve Juror Summons. Assisted Deputy Court Clerks with inquiries
benasus
5234 N. 69th
Street
 Milwaukee, WI.
53209 (414) 639-
4917 
trntyluv@yahoo.com
;vanessa.love-
collins@aurora.org

2. regarding Jurors. Replenished office supplies, trained office assistants. Maintained Juror
database and created specialized reports as needed.
Program Assistant II – State of Wisconsin Bureau of Milwaukee Child Welfare, Milwaukee,
WI. (2000 – 2003)
Assisted Service Managers, Site Manager and Social Workers with daily administrative needs.
Created and maintained various departmental databases and calendars. Prepared
documentation for annual state audit. Compiled monthly statistical reports. Prepared letters
and memos for Milwaukee County Children’s Court Center. Updated Human Service
Information System. Processed background checks. Maintained maintenance of State vehicles
and departmental office equipment.
Program Assistant I – State of Wisconsin Department of Corrections, Milwaukee, WI. (1990-
2000)
Provide administrative support to staff of 12 probation/parole agents. Transcribed Pre-sentence
Investigation Reports. Prepared and distributed agendas and minutes. Assigned new
probationers to probation agents. Conducted background checks, utilizing such systems as
CACU, TIME and CIPIS. Audited, compiled, and distribute daily Holds reports.
SKILLS: Strong communication skills• Professional approach• Interpersonal skills• Networking skills•
Analytical and technical skills• Decision-making ability• Planning and execution skills• Trouble-shooting
skills• Leadership quality• Time-management skills• Multitasking ability• Pro-activeness.

3. References
Azeb Adams – Administrative Assistant Sr.
Aurora West Allis Medical Center
8901 W. Lincoln Avenue
West Allis, WI 53227
(414) 328-6011
Choua Vang – Executive Assistant
Aurora Health Care, Inc.
750 W. Virginia Street
Milwaukee, WI. 53204
(414) 299-1746
Freda Brown – Administrative Assistant III
Northwestern Mutual – Enterprise Solutions
720 E. Wisconsin Avenue
Milwaukee, WI. 53202
(414) 665-4169
Jamie Wade – Clerical Office Assistant
Wisconsin Department of Children and Families
Division of Milwaukee Child Welfare
635 N. 26th
Street
Milwaukee, WI 53233
(414) 343-5704