Healthcare Social Media and eProfessionalism Mayo Clinic Grand Rounds
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I gave Grand Rounds lecture to standing room only audience at Mayo Clinic Florida. I spoke about how the Social Media Three Shields (Facebook, Twitter and YouTube) can be used by hospitals and healthcare workers to advance the Mayo Clinic Three Shields (Patient Care, Research, Education). There were some humorous and inspiring social media case studies. The overwhelming response to this talk was such a surprise!
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Healthcare Social Media and eProfessionalism Mayo Clinic Grand Rounds
- 1. Social Media and e-Professionalism Vandana Y. Bhide, MD Vitamin Vee Blog www.VeeMD.com @VeeMD VeeMD Channel Vandana Bhide
- 2. Disclosures • No relevant financial disclosures • Some lame jokes included • Lots of brands mentioned, no financial interest in any of them • Promise: No Kaplan-Meier Regression Curves ©2010 MFMER | slide-2
- 3. 1 min 39 second YouTube video about healthcare, e-patients and social media (used with permission from Akron Children’s Hospital) ©2010 MFMER | slide-3
- 5. Why Be Online Anyway? • You consistently finish seeing patients early • All your patients’ lab values are normal, saving you enormous time on callbacks • You are so efficient at using the EMR that you have time for an extra cup of coffee • The insurance company said, “We were mistaken, your patient can get this brand name medication without an override.” • Sleep is a highly overrated commodity during residency • It’s 8 AM and you’ve already finished dispensing your patients’ 9 AM meds
- 6. Why be online? • Internet and Social Media are here to stay! • Dr. Sanjay Gupta has >1.3 million Twitter followers • Patients expect their physicians to be educated and involved online • e-patients are empowered/electronic/ engaged • Social Media is the new Word of Mouth ©2010 MFMER | slide-6
- 7. Mayo Brothers: The Original Social Network
- 8. Mayo Clinic Social Media Case Study • LA Dodgers outfielder Jayson Werth--left wrist fracture during spring training •Out for two months; after one year had surgery by hand specialist--pain and disability even worse •“Baseball’s over, I’m going to be looking for a job, and I’ve done nothing but play baseball my whole life.”
- 9. •Jayson sees Richard Berger,MD,PhD at Mayo Clinic
- 10. Ulnotriquetral Ligament Dr. Berger and orthopedic surgeons at Mayo Clinic were first to describe a “mysterious” condition in which a partial lengthwise tear of the UT ligament causes pain and weakness, but still holds bones in alignment ©2010 MFMER | slide-10
- 11. Dr. Berger’s Fovea sign—applying pressure on ulnar fovea reproduces patient’s pain ©2010 MFMER | slide-11
- 12. •Next day Jayson undergoes minimally invasive surgery for repair of partial tear of the UT ligament
- 13. •Jayson goes on to •Dr. Berger hosts win World Series ongoing twitter with the Phillies chat for patients •Mayo Clinic records #wristpain a series of interviews with Jayson Werth on inexpensive flip camera •Posted on YouTube & Sharing Mayo Clinic Blog ©2010 MFMER | slide-13
- 14. •Werth signs 7-year/ $126 million contract with the Washington Nationals •Credits Dr. Berger with saving his career •Dr. Berger makes YouTube videos about UT ligament tears for patients ©2010 MFMER | slide-14
- 15. Mayo Clinic Three Shields Patient Care Research Education ©2010 MFMER | slide-15
- 16. Mayo Clinic Channel Mayo Clinic Social Media Three Shields Channel #MayoClinicFL @MayoClinic
- 17. The Most Influential Physician in America?
- 24. ©2010 MFMER | slide-24
- 27. Mayo Clinic Three Shields Patient Care ©2010 MFMER | slide-27
- 28. Patient Care • Studies show >75% of patients get health information on internet • How accurate is that information? • Healthcare professionals can provide accurate, evidence-based health information online • Information plus knowledge does not equal medical wisdom—patients need doctors— both in the office and online ©2010 MFMER | slide-28
- 29. ©2010 MFMER | slide-29
- 30. If Physicians Don’t Lead the Conversation, Someone Else Will #pedchat Chris Carroll MD MS @ChrisCarrollMD @drflanders T1: That's great! If we're not leading the conversation, someone else will! 18 Nov 12 Reply Retweet Favorite ©2010 MFMER | slide-30
- 31. • On average, physician interrupts patient after just 18 seconds • Patients don’t remember what the doctor told them about their illness, especially with a new condition • Patients can get information in a non- threatening manner • Repetitive patient education topics such as pre-operative procedures, post-operative care, wound care, vaccine information, nutrition, weight loss strategies, medication side effects, disease specific information
- 34. Patient Education following Bypass Surgery ©2010 MFMER | slide-34
- 35. • Information/Support for patients with chronic illnesses • Information/Support for patients with rare diseases • Information about any medical condition • Marketing/building medical practice • Medical Apps (including for physicians) • Online physician rating sites (Healthgrades) (Google your name to see what patients will see) ©2010 MFMER | slide-35
- 36. My Most-Viewed Blogpost Who would have guessed? ©2010 MFMER | slide-36
- 37. Mayo Clinic Use of Social Media • Mayo Clinic Center for Social Media • Mayo Clinic YouTube channel • Online health community • Patient forums/groups • Online Health tools • Sharing Mayo Clinic • Patient App • Twitter: #MayoClinicFL,@MayoClinic,@MCCSM • Mayo Clinic Podcasts • Mayo Clinic Facebook fan page • Discovery’s Edge online research magazine
- 38. Mayo Clinic YouTube Video: Know Your Numbers • Mayo Clinic - Know Your Numbers - YouTube ©2010 MFMER | slide-38
- 39. Mayo Clinic Three Shields Research ©2010 MFMER | slide-39
- 40. Social Media For Research • Dr. Anas Young, oncologist specializing in in lymphoma research, helped develop MD Anderson online magazine • Included YouTube video discussing Hodgkins lymphoma clinical trials • Enrollment of patients with relapsed Hodgkins lymphoma increased from 20 to 80 patients in one year
- 41. Social Media: Tool For Recruiting Patients for Studies • Patient with rare heart condition called spontaneous coronary artery dissection (SCAD) asked Dr. Sharonne Hayes, a Mayo Clinic cardiologist, to conduct a study. • Within one week, through the Womenheart.org website, the full complement of 12 women for the study were recruited. http://newsblog.mayoclinic.org/2011/08/29/ spontaneous-coronary-artery-dissection-scadresearch/
- 42. Mayo Clinic Researchers Join NBC News and Centers for Disease Control for Twitter Chat on Influenza/Pertussis
- 43. Mayo Clinic Three Shields Education ©2010 MFMER | slide-43
- 44. Medical Conferences • Mayo Clinic Individualizing Medicine Conference live streamed on YouTube • #tweetiatrician--American Academy of Pediatrics national conference 10/12 • #MayoRagan—Mayo Clinic Center for Social Media residency • #UCSFMHP--Hospital Medicine Conference 10/12 University of California San Francisco by @Bob_Wachter
- 45. YouTube Videos in Medical/Nursing Education ©2010 MFMER | slide-45
- 47. “How do I “Now let find time me get for social this media straight… when I You're don’t even telling me have time I should to shave?” ask my kid how to tweet?” “My Social Mention Sentiment Score just went down…”
- 48. “Don’t let your fear of failing triumph over the joy of participating” ©2010 MFMER | slide-48
- 49. ©2010 MFMER | slide-49
- 50. What would you think if you saw this picture on Facebook… and realized he was your doctor? Roger Collier Professionalism: Social Media Mishaps CMAJ, September 4, 2012, 184(12)
- 51. Federation of State Medical Boards • Protect the Privacy and Confidentiality of their patients • Avoid requests for online medical advice • Act with professionalism • Be forthcoming about employment, credentials and conflicts of interest • Be aware that information posted online may be available to anyone, and could be misconstrued Rhyne JA et al Federation of State Medical Boards Model Policy Guidelines for the Appropriate Use of Social Media and Social Networking in Medical Practice www.fsmb.org
- 52. Physician Obligations— Same in person and online • Privacy—to prevent unauthorized access to patient data and to ensure that “de-identified” data cannot be linked to the healthcare professional or patient Rhyne JA et al Federation of State Medical Boards Model Policy Guidelines for the Appropriate Use of Social Media and Social Networking in Medical Practice www.fsmb.org • The Online Conversation is the same as the conversation in the Elevator or Hallway
- 53. Physicians should be cognizant of standards of patient privacy and confidentiality that must be maintained in all environments, including online, and must refrain from posting identifiable patient information online. AMA Policy: Professionalism in the Use of Social Media ©2010 MFMER | slide-53
- 54. Avoid Giving Advice Online • Disclaimers that what you are writing online does not constitute medical advice may not be judicially sound • It’s easy to develop a physician-patient relationship but hard to break it --Arthur R. Derse, MD, JD, Director of the Center for Bioethics and Medical Humanities, Medical College of Wisconsin • Ok to discuss health topic in a general way that would be applicable to a wide number of patients
- 55. Physician Blogs • Study of 271 medical blogs: three blogs showed recognizable photographic images of patients • 45 blogs included sufficient information for patients to identify their doctors or themselves • Healthcare products were promoted, either by images or description in 31 blogs Lagu Tara et al Content of weblogs written by health professionals. J Gen Intern Med 23(10):1642-6 ©2010 MFMER | slide-55
- 56. Integrity—Information contained on Physician websites should be truthful • Not misleading or deceptive • Accurate • Easy for patients to understand • Supported by current medical peer- reviewed literature • Should clearly indicate if information is based on scientific studies, expert consensus, professional experience or personal opinion Rhyne JA et al Federation of State Medical Boards Model Policy Guidelines for the Appropriate Use of Social Media and Social Networking in Medical Practice www.fsmb.org
- 57. AMA Social Media Policy • If they interact with patients on the Internet, physicians must maintain appropriate boundaries of the patient- physician relationship • Physicians should consider separating personal and professional content online AMA Policy: Professionalism in the Use of Social Media
- 58. Physicians must recognize that actions online and content posted may negatively affect their reputations among patients and colleagues, may have consequences for their medical careers (particularly for physicians-in- training and medical students), and can undermine public trust in the medical profession AMA Policy: Professionalism in the Use of Social Media ©2010 MFMER | slide-58
- 59. • The internet is like Vegas: What happens there stays there… • Forever • You can take it down but you can’t take it back
- 60. Mayo Clinic Employees Social Media Guidelines • Write in the first person…make it clear that you are speaking for yourself and not on behalf of Mayo Clinic • Include this disclaimer: “The views expressed on this [blog; website] are my own and do not reflect the views of my employer.” • Consider adding this language in an “About me” section of your blog or social media profile http://sharing.mayoclinic.org/guidelines/for-mayo-clinic-employees/ ©2010 MFMER | slide-60
- 61. Mayo Clinic Social Media Policy • Strongly discourages “friending” of patients on social media websites • Discourages staff in management/supervisory roles from initiating “friend” requests with employees they manage. • Managers/supervisors may accept friend requests if initiated by the employee • Does not endorse people, products, services and organizations. • On social media websites such as LinkedIn, where affiliation to Mayo Clinic is known, personal recommendations should not be given or requested
- 62. Mayo Clinic Center for Social Media 12-Word Social Media Policy • Don’t Lie, Don’t Pry • Don’t Cheat, Can’t Delete • Don’t Steal, Don’t Reveal Farris Timimi, MD http://socialmedia.mayoclinic.org/2012/04/05/a-twelve-word-social-media-policy/ ©2010 MFMER | slide-62
- 64. “Disco Saves Lives” Youtube Video Over 1,069,830 Views!
- 65. Social Media and e-Professionalism Vandana Y. Bhide, MD Vitamin Vee Blog www.VeeMD.com @VeeMD VeeMD Channel Vandana Bhide
Hinweis der Redaktion
- E-patients represent the new breed of informed health consumers, using the internet to get their medical information about a condition of particular interest to them and generate online content
- William James Mayo and Charles Horace Mayo along with their father, William Worrall Mayo (1819-1911), founded the world-famous Mayo Clinic in Rochester, Minnesota, one of the nation's first efforts at practicing medicine through group practice. The clinic began as part of Saint Mary's Hospital, which was opened in 1889 by the Sisters of Saint Francis with the help of the William Worrall Mayo, who had immigrated to the United States from England in 1845 and settled in Rochester as a country doctor.
- Right Fielder, Dodgers, Phillies, Nationals Avulsion fx diagnosed
- When I saw Jayson, it was literally only five minutes into the appointment that I made the diagnosis based on this area of tenderness," Berger says. With a UT split tear, a long tear runs lengthwise along the ligament, making wrist rotation painful, Berger says. A patient's history and an MRI confirm the injury, but the damage may not be clearly visible on an MRI, especially if you aren't looking for it, he says.
- When I saw Jayson, it was literally only five minutes into the appointment that I made the diagnosis based on this area of tenderness," Berger says. With a UT split tear, a long tear runs lengthwise along the ligament, making wrist rotation painful, Berger says. A patient's history and an MRI confirm the injury, but the damage may not be clearly visible on an MRI, especially if you aren't looking for it, he says.
- 5/12 repair displaced left distal radius fracture by Dr. Berger
- Werth 3 videos
- Jayson Werth #28 of the Washington Nationals looks on before taking on the St. Louis Cardinals in Game Five of the National League Division Series at Nationals Park on October 12, 2012 in Washington, DC. Dr. Berger is conducting an ongoing conversation about this type of injury on Twitter using the #wristpain hash tag, so you can ask questions by including #wristpain in your tweet, or in the comments on this post.
- Reddit stylized as reddit , is a social news and entertainment website where registered users submit content in the form of either a link or a text ("self") post. Other users then vote the submission "up" or "down", which is used to rank the post and determine its position on the site's pages and front page. Reddit is based in San Francisco, California
- KevinMD.com is the web’s leading social media health platform, with 1 million monthly page views, and over 100,000 subscribers on Facebook, Twitter, LinkedIn, and RSS.
- 973,911,580 people worldwide are Facebook users, 168,800,560 users in the US
- Pinterest online pinboard
- You can provide YouTube video with information you want patients to know before coming to office visit
- Social Media residencies
- Dec.12, 2012 Three Mayo Clinic physician researchers joined colleagues from the Centers for Disease Control and NBC’s Robert Bazell and his crew for a timely Twitter chat on the flu, which is starting early this year. Gregory Poland, M.D., Ph.D., Priya Sampathkumar, M.D., and Young Juhn, M.D., joined Joseph Bresee, M.D., Ph.D. of the CDC, to answer questions for an hour this week.
- Code blue simulation, Sterile gowning and gloving technique, Cardiology fellows Team Concealed Conduction, perioperative training for nurses, residency program recruitment, match day, new student orientation. If you want to learn EKGs, YouTube is the place to go!
- Lt. Columbo