1. Valerie H Macelis
256 North Georges Hill Road 203-994-0028
Southbury, CT 06488 valerie.macelis@gmail.com
A seasoned healthcare professional and effectual leader with MBA background offering versatile and
diverse managerial skills to increase personal and professional client retention and boost company
revenue.
PROFILE OF QUALIFICATIONS
 Account Management: Represent, manage, maintain, and account for day to day needs of the
Patient Access Department, while building relationships with internal and external clients.
 Project Management: Facilitate, train, implement, and support Revenue Cycle variety of
projects, including expansion of two organizations; coordinated and emphasize best practice
recommendations. Oversee, plan, and recommend issue resolution for impaired practices.
 Staff Development/Training: Assess training needs through surveys, interviews with employees,
focus groups, or consultation with managers, instructors, or customer representatives. Design,
plan, organize, or direct orientation and training programs for employees or customers. Offer
specific training programs to help workers maintain or improve job skills. Present information
using a variety of instructional techniques or formats, such as role playing, simulations, team
exercises, group discussions, videos, or lectures. Obtain, organize, or develop training procedure
manuals, guides, or course materials, such as handouts or visual materials.
 Trend Analysis/Forecasting: Audit of training activities and program effectiveness, while
gathering, analyzing, translating and trending Revenue Cycle error logs with excel and online
reporting tools.
 Customer and Personal Service: Knowledge of principles and processes for providing customer
and personal services. This includes customer needs assessment, meeting quality standards for
services, and evaluation of customer satisfaction.
 Administration and Management: Knowledge of business and management principles involved
in strategic planning, resource allocation, human resources modeling, leadership technique,
production methods, and coordination of people and resources.
 Customer Relations: Extensive experience handling a variety of different clientele through
various levels of communication, from customers, vendors, staff, and healthcare providers.
 Presentations: The ability to communicate and listen to and understand information and ideas
presented through spoken words and sentences.
 Offer advanced computer skills in MS Office Suite and other applications/systems.
EDUCATION
MBA in Management; Albertus Magnus College, New Haven, CT 2013
BA in Management, Minor in Health Management; Quinnipiac University, Hamden, CT 2006
PROFESSIONAL HISTORY
Patient Access Financial Services Trainer; Western Connecticut Health Network 2013– Present
Contact Center Liaison, Team Leader; Danbury Hospital 2001– 2013
AFFILIATIONS
National Association of Healthcare Management
 Certified Healthcare Access Associate, 2010- Present