1. VALERIE E. JAMES
4137 Piedmont Drive, Montgomery, Alabama 36108
Cell: 334-450-9317 – valeriejames1205@gmail.com
PROFESSIONAL
Highly motivated and have over 25 years of Administrative and Customer Service skills. Energetic
with strong time management skills who thrives in a fast-paced, dynamic environment. Fully
qualified with expertise providing customer support in fast pace environments. Exceptional
computer aptitude and telephone etiquette.
SKILLS
 Strong Communication Skills both verbally and writing
 Strong problem solving aptitude skills.
 Excellent computer skills- Microsoft Word, Excel, Power Point
 Adheres to customer service procedures.
 18 months working from home
 Typing 60 wpm, 10 key by touch
 Detailed document preparation and presentation
WORK HISTORY
02/09/2015 to present – Regions Bank, Montgomery, AL – Teller/Backup BSL (Branch Service
Leader)
 Provide exceptional customer service including efficient and accurate transaction
processing.
 Maintain the highest level of confidentiality with all information obtained
 Accept retail and/or commercial deposits, loan payments, and process checking and
savings deposits and withdrawals.
 Follow open and closing procedures out-lined by the bank each morning and closing
when scheduled to do so.
 Pull, document, and assign night drop box deposits as well as complete deposits assigned
to me. .
 Maintain and adequate cash drawer at all times; this includes buying and selling currency
from vault when necessary.
 Balance cash drawer according with bank procedures and regulations including periodic
batching of cashed checks and transactions.
 Backup Branch Service Leader – Oversee and provide guidance to teller team to insure
strong service and operational performance

2.  Complete daily reports to ensure procedural consistency, adherence to internal controls
and compliance with regulatory requirements.
04/2003 TO 02/02009 and 02/2010 to 03/2014 Sprint – Temple, TX, Sr. Lead Finance Specialist III
 Effectively managed a high-volume of inbound and outbound customer calls
 Answered a constant flow of customer calls in queue.
 Addressed and resolved customer product complaints empathetically and
professionally.
 Gathered and verified all required customer information for tracking purposes.
 Defused volatile customer situations calmly and courteously
 Accurately documented, researched and resolved customer service issues
 Acted professionally and patiently when addressing negative customer feedback
 Met and exceeded service and quality standards every review period
 Assisted and trained and help developed new hires.
02/2009 to 02/2010 Ft. Hood Texas, Military Payment Tech (Contract 12 months)
 Provided over-the-counter, telephonic and written responses to customer service
inquiries.
 Reviewed a variety of pay authorization documents and determined entitlements and
amounts.
 Processed a wide variety of pay entitlement actions which start, stop and adjust payments
made to military service members.
 Reviewed pay authorization documents to ensure completeness, propriety, authentication,
accuracy, and compliance with the Department of Defense Financial Management
Regulation (DoDFMR) applicable regulations, policies and precedents.
 Researched payroll transactions utilizing the Defense Joint Military Pay System (DJMS)
and make input through Defense Military Pay Office (DMO).
 Performed a variety of routine office duties to include filing processed cycles, updating
the cycle control log and filing completed pay inquiries.
 Opened, close as well as create CMS cases through the Case Management System for
review and follow-up when issues and dates required DFAS intervention. I review CMS
cases daily for status checks on previous CMS cases submitted.
 Extensive knowledge of coding procedures and requirements for each document in an
automated pay system used in entering, reviewing, or changing information in an
individual’s pay account.
04/2003 to 01/2008 Embarq – Killeen, TX - Customer Service Representative
 Managed customer calls effectively and efficiently in a complex, fast-paced and
challenging call center environment.
 Acted professionally and patiently when addressing negative customer feedback.
 Setup new accounts and successfully sold partials and bundle products to new
customers while enhancing customer satisfaction.
 Met or exceeded service and quality standards every review period.

3.  Diamond Club recipient every quarter.
02/2001 to 02/2003 Convergys – Killeen, TX – Customer Service Representative
 Added and removed long distant calling plans.
 Addressed and resolved customer product complaints empathetically and
professionally.
 Managed high call volume with tact and professionalism.
 Referred unresolved customer grievances to designated departments for further
investigation.
03/1993 to 08/1998 United States Post Office, Mt. Pleasant, TX - Full Time Letter Carrier
 Sorted and cased mail for delivery daily.
 Delivered mail daily on an assigned route.
 Delivered restricted and high priority mail.
 Made daily pick-ups at drop boxes throughout the city.
05/1991 to 08/1992 Lone Star Ammunition Plant, Texarkana, TX- Administrative Assistant
 Answered phones and quickly redirected customers to other departments if
needed.
 Planned and coordinated logistics and materials for board meetings,
committee meetings and staff events.
 Created detailed expense reports and requests for capital expenditures.
 Coordinated, scheduled and arranged meeting and travel calendars,
including business and social events.
 Obtained signatures for financial documents and internal and external
invoices.
 Screened applicant resumes and coordinated both phone and in-person
interviews.
EDUCATION
Arkansas Senior High School Texarkana, AR – graduated
Central Texas College – Killeen, TX – Studied Network Administrator
Texarkana Community College – Texarkana, TX – Certificate in Office
Occupations.