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Product Managers guide to building a
Go-to-Market Strategy
Vaibhav Katkade
Product Management, Cisco
@VaibhavKatkade
Product FCS
Go-To-Market
Accelerate
Adoption
Maximize
Value Capture
Capture
Adjacencies
GTM
Typical objectives of GTM initiatives
Product - Market
Fit
● Market Assessment
● Value Proposition
● Product Readiness
● Positioning & Messaging
● Value Chain & Pricing
● Offers & Incentives
Channel
● Proof-of-Value
● Adoption & Customer Success
● Metrics
Execution
The GTM Cycle
Market Assessment &
Value Propositions
Product
Readiness
Early
Adopter
Feedback
Analyst Reports
Interviews / Surveys
● Target Customers
● Stakeholders
● Subject Matter Experts
Conjoint & Cohort Analysis
Product - Market Fit
Channel
Your Product End customerChannels
Direct
Sales
Partners -
Technology
Partners -
Services
Distribution Retail eCommerce
Product
Value
Proposition
Journey Map the Channel
Product
Positioning
Technical
Resources
Quoting &
Fulfillment
Deployment
& Services
Monetization
Think “Product → Market → Channel” Fit!
Strategy
Channel Offers and Incentives
Offers Incentives
➔ Bundles
➔ Discounts / Promotions
➔ Rebates & Credits
➔ Exclusive arrangements
◆ Product/Services seeding
◆ Training
➔ Sales Compensation
◆ Quota Planning
◆ Accelerators
◆ Spiffs
➔ Partners
◆ MBOs
Channel Offers and Incentives
KEY QUESTIONS TO ASK?
Sensitivity
Will Offers and Incentives drive incremental demand?
Profitability
Is the incremental demand large enough to drive incremental profitability?
Sample Break Even Calculations
Original GTM With Offers & Incentives
End Customer
Price
Cost of
Goods/
Cost of
Revenue
Contribution
Margin
Contribution Margin = $100
New End
Customer Price
Cost of
Goods/
Cost of
Revenue
New
Contribution
Margin
Discount
Channel
Incentive
New Contribution Margin = $50
Break Even Rate =
Contribution Margin
New Contribution Margin
X Original # Units
Execution - Few Tips on Pre-Sales Enablement
➔ Messaging - Product Value Prop
◆ Keep it Stupid Simple
◆ Use Persona based Storytelling, Analogies, Events & Examples
● Frame from audience reference point
◆ SCIPAB Framework
(Situation → Complication → Implication → Position → Action → Benefits)
➔ Technical Resources
◆ Is it pre-sales or post-sales?
◆ Pre-sales: Solution Briefs / Demos / Sandboxes / Trials / Case Studies /
ROI Calculators / Industry & Analyst Reports
Sales & Partners
Finance &
Operations
Product Marketing &
Technical Marketing
Engineering
Customer Success
& Services
Execution - It takes a village!
14
Product
● Target Release
● Early Field Trials
● Dogfooding
● Migration &
Compatibility
● Telemetry
● Feature Documentation
● Release notes
● New Product
Introduction training
(internal)
Delivery
● Positioning guide (internal)
● Packaging
● Pricing
● Customer Promos/Offers
● Channel Incentives
● Ordering tools & Orderability
updates
○ Website
○ Ordering guide
Messaging
● Launch Brief
● Solution Brief
● Customer case study/quotes
● Video testimonials
● Press Release
● Exec Announcements
● Blogs
● Influencer Briefs
● Social Media
Enablement/
Adoption
● Channel Enablement
- On-demand Trainings
- Live Trainings
- Specialist Trainings
● Demo capabilities
● Sales Playbooks
● Deployment Guides
● Customer Success
engagement
● Opportunity heatmaps
● Deployment tracking
Launch Plan
Execution - Key Metrics
New Leads
Qualified
Pipeline
Volume
Bookings
● Direct
● Influence
Existing
Customers
Estimated
Lifetime Value
Cost
= ROI
Absolute
Relative
● Y/Y or Q/Q Growth or Ramp (# Customers / Bookings)
● Utilization / Engagement
● Avg Deal Size
● Cross-Sell & Upsell
● Competitive Wins & Case Studies
1. Obtain stakeholder buy-in early on
2. Plan ahead with the end in mind
3. Messaging - KISS
4. Know the channel - value chain & incentives
5. Validate & Refine Product-Market-Channel fit early on
Secrets of success
Thank You!
CREDITS
Special thanks to all the people who made and
released these awesome resources for free:
╺ Presentation template by SlidesCarnival
╺ Photographs by Unsplash
18

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Product Managers guide to Go-to-Market Strategy

  • 1. Product Managers guide to building a Go-to-Market Strategy Vaibhav Katkade Product Management, Cisco @VaibhavKatkade
  • 3.
  • 5. Product - Market Fit ● Market Assessment ● Value Proposition ● Product Readiness ● Positioning & Messaging ● Value Chain & Pricing ● Offers & Incentives Channel ● Proof-of-Value ● Adoption & Customer Success ● Metrics Execution The GTM Cycle
  • 6. Market Assessment & Value Propositions Product Readiness Early Adopter Feedback Analyst Reports Interviews / Surveys ● Target Customers ● Stakeholders ● Subject Matter Experts Conjoint & Cohort Analysis Product - Market Fit
  • 7. Channel Your Product End customerChannels Direct Sales Partners - Technology Partners - Services Distribution Retail eCommerce
  • 8. Product Value Proposition Journey Map the Channel Product Positioning Technical Resources Quoting & Fulfillment Deployment & Services Monetization Think “Product → Market → Channel” Fit! Strategy
  • 9. Channel Offers and Incentives Offers Incentives ➔ Bundles ➔ Discounts / Promotions ➔ Rebates & Credits ➔ Exclusive arrangements ◆ Product/Services seeding ◆ Training ➔ Sales Compensation ◆ Quota Planning ◆ Accelerators ◆ Spiffs ➔ Partners ◆ MBOs
  • 10. Channel Offers and Incentives KEY QUESTIONS TO ASK? Sensitivity Will Offers and Incentives drive incremental demand? Profitability Is the incremental demand large enough to drive incremental profitability?
  • 11. Sample Break Even Calculations Original GTM With Offers & Incentives End Customer Price Cost of Goods/ Cost of Revenue Contribution Margin Contribution Margin = $100 New End Customer Price Cost of Goods/ Cost of Revenue New Contribution Margin Discount Channel Incentive New Contribution Margin = $50 Break Even Rate = Contribution Margin New Contribution Margin X Original # Units
  • 12. Execution - Few Tips on Pre-Sales Enablement ➔ Messaging - Product Value Prop ◆ Keep it Stupid Simple ◆ Use Persona based Storytelling, Analogies, Events & Examples ● Frame from audience reference point ◆ SCIPAB Framework (Situation → Complication → Implication → Position → Action → Benefits) ➔ Technical Resources ◆ Is it pre-sales or post-sales? ◆ Pre-sales: Solution Briefs / Demos / Sandboxes / Trials / Case Studies / ROI Calculators / Industry & Analyst Reports
  • 13. Sales & Partners Finance & Operations Product Marketing & Technical Marketing Engineering Customer Success & Services Execution - It takes a village!
  • 14. 14 Product ● Target Release ● Early Field Trials ● Dogfooding ● Migration & Compatibility ● Telemetry ● Feature Documentation ● Release notes ● New Product Introduction training (internal) Delivery ● Positioning guide (internal) ● Packaging ● Pricing ● Customer Promos/Offers ● Channel Incentives ● Ordering tools & Orderability updates ○ Website ○ Ordering guide Messaging ● Launch Brief ● Solution Brief ● Customer case study/quotes ● Video testimonials ● Press Release ● Exec Announcements ● Blogs ● Influencer Briefs ● Social Media Enablement/ Adoption ● Channel Enablement - On-demand Trainings - Live Trainings - Specialist Trainings ● Demo capabilities ● Sales Playbooks ● Deployment Guides ● Customer Success engagement ● Opportunity heatmaps ● Deployment tracking Launch Plan
  • 15. Execution - Key Metrics New Leads Qualified Pipeline Volume Bookings ● Direct ● Influence Existing Customers Estimated Lifetime Value Cost = ROI Absolute Relative ● Y/Y or Q/Q Growth or Ramp (# Customers / Bookings) ● Utilization / Engagement ● Avg Deal Size ● Cross-Sell & Upsell ● Competitive Wins & Case Studies
  • 16. 1. Obtain stakeholder buy-in early on 2. Plan ahead with the end in mind 3. Messaging - KISS 4. Know the channel - value chain & incentives 5. Validate & Refine Product-Market-Channel fit early on Secrets of success
  • 18. CREDITS Special thanks to all the people who made and released these awesome resources for free: ╺ Presentation template by SlidesCarnival ╺ Photographs by Unsplash 18

Hinweis der Redaktion

  1. → Example of a channel Positioning & Messaging → Helpful Frameworks -- SCIPAB → Connect to well known events → Customer orientation → Solutions → Personas Case Studies / Solution Briefs / Verticals Value Chain & Pricing Offers & Incentives
  2. → Example of a channel Positioning & Messaging → Helpful Frameworks -- SCIPAB → Connect to well known events → Customer orientation → Solutions → Personas Case Studies / Solution Briefs / Verticals Value Chain & Pricing Offers & Incentives
  3. Bundles - Commonly used to Drive attach Discounts & Promotions - Commonly used for Timebound and NPI Rebates & Credits - Commonly used for Adoption, and purchase preference for certain selective channels