Telehealth Secrets 2019: AI and the Future of Personalized Healthcare: How AI is Transforming the Patient Experience - Jeff Cutler, Ada Health, Inc

2. October 2019 | Confidential and proprietary
80% of people seek health information
online, but it’s not informed by
a medical professional.

3. October 2019 | Confidential and proprietary
Health is deeply personal,
infinitely complex, and care
is in short supply.

4. Healthcare-on-demand
Individuals increasingly empowered to directly manage
their health with accessibility of technology.
October 2019 | Confidential and proprietary

5. Ada is a personal health guide with a symptom
assessment, triage and care navigation platform that
empowers users to learn and make more informed
decisions about their health.
Powered by a unique reasoning engine and medical
knowledge base developed by medical doctors and
scientists, Ada is able to assess clinical conditions with
the highest accuracy available and supports millions of
patients, healthcare professionals and providers around
the world.
October 2019 | Confidential and proprietary

6. The state of global healthcare
80% of Americans seek
health information online
Millions of patients
misdiagnosed
each year
4 billion people
lack access to basic
health services
October 2019 | Confidential and proprietary
1 out of every 20
Google searches are
symptom-related
Medical
Information
doubling every
2 months

7. October 2019 | Confidential and proprietary
Introducing Ada - your health companion
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8. • Over 8 million users worldwide in less than 3 years
• Over 15 million completed assessments
• #1 medical app in over 130 countries
• Only medical app downloaded over 3 million times
with over 100,000 ratings and average rating over 4.7
(in last 2 years)
• Now working with health systems, payers &
governments
Results thus far

9. Supporting individuals throughout their care journey.
“Ada supports patients from the first onset of
their symptoms. How many patients wait on
the phone to talk to a nurse or send an email
to their doctors asking if they need to come
in for a health issue? With our busy
schedules, who has the time to take time off
work only to be told they did not need to be
seen? When you do need care, Ada can direct
patients to the appropriate place — for
example, a walk-in clinic around the corner
from their house rather than a long wait at
the emergency department across town.”
Albert Chan, MD
Chief of digital patient experience
Sutter Health
October 2019 | Confidential and proprietary
Thinking holistically

10. Over 4,000 assessments
completed in first 3 weeks
Over 60% of assessments
conducted between 6 pm
and 9 am
Improving access and
creating a personalized,
end-to-end experience
• Over 19,000 Ada assessments completed
in 1st 5 months - relieving pressure on the
system and providing 24/7 triage
• Over 65% conducted outside of
operational hours
• 50% directed to non-emergency
care options
October 2019 | Confidential and proprietary

11. • Availability of assessment report for clinician
• Additional care-navigation options – primary
care, specialist and telehealth
• EHR integration / Single sign-on
• Direct to mental health resources
• Publishing results in medical journals
What’sNext?

12. How can digital health solutions
create value-based outcomes today?

13. AI – Build a connected ecosystem, supporting
individuals, doctors and their interaction.
Patient Doctor
Diagnosis
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Access
Efficiency
Quality
Care NavigationSymptomsFactors

14. October 2019 | Confidential and proprietary
Collaborate early
Validate and integrate
solutions that empower both
patients and clinicians.

15. Building a new category
for personalized health
October 2019 | Confidential and proprietary
• Empowering individuals with personalized guidance.
• Connecting people to a broader set of resources and
supporting them across clinical pathways.
• Supporting individuals, health professionals and
their interaction.
• Enabling healthier outcomes.

16. 8M+ users
15M assessments
8+ years of deep medical
knowledge & AI development
Award highlights
MIT Solver, MWC, AI for the
Betterment of Humanity
5.0 happiness score
out of 100,000 ratings
#1 medical app
in 130+ countries
Global partners: NHS, TK, MHH,
Gates Foundation, Sutter Health,
Fondation Botnar
Empowering individuals with actionable guidance & next steps
& to directly manage their health, wherever they are.

17. Jeff Cutler
jeff.cutler@ada.com
(973) 715-4310
Ada Health Inc.
ada.com
Thank you!

18. October 2019 | Confidential and proprietary
Democratizing access to high quality healthcare
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19. Deep medical core
Transparency
Scalability
Quality
Global medical
knowledge base
40
Medical
Doctors
Semi-automated
machine learning
Bespoke
reasoning engine
8
years
of
R&D
15 million
assessments
October 2019 | Confidential and proprietary