I come equipped with over 11 years IT experience as a Business Systems Analyst as well as an IT Software QA Analyst. I have mastered the art of effective communication and am the owner of a new and up and coming IT Recruiting firm that tailors the needs of our clients with a more personal approach ensuring that selected interviews produce successful outcomes! Take a moment to review "Who We Are"- http://gbfidelity.weebly.com

1. URSULA S. HARRIS ||2074 Arbor Ave Norton Shores, MI 49441|| 740.207.7998
u_harris@yahoo.com
PROFESSIONAL SUMMARY
I have over 11 years of experience in end to end QA and UAT processes in various phases of SDLC.
Based on business requirements I created test Strategies, Test Plans, test cases, and defined entry and
exit criteria and provided recommendations for full testing coverage. I am dependable, well organized and
resourceful with a commitment to deliver positive results. Able to complete projects independently as well
as within the team environment. Self motivated Quality Assurance Analyst offering extensive background
and hands on experience to a team that offers challenging projects and room for growth. Knowledge of
structured development, QA, UAT and software testing methodologies, analytics and various tools. I am
always striving towards process. My professional image with strong communication(written and verbal)
and interpersonal skills add additional value to my skill-set. Able to work across organizational boundaries
to accomplish project goals on schedule.
• 11 +years of Business Analysis
• 2 years of IT Software Quality Assurance Analysis -Web and Mobile
Technologies: HTML, XML, ASP, .Net, Java/J2EE
Databases: MS Access, Oracle, DB2, SQL Server
• Business BA skills and interpersonal skills - AGILE
o Performed analysis of business and user needs, documentation of requirements, and
translation into proper system requirement specifications.
o Participated in project leadership by documenting scope and defining implementation
procedures.
o Composed User Stories and tasks
o Created current state/future state process flows.
o PPACA (Affordable Care Act)industry knowledge for Commercial, Individual, On-Exchange,
Off Exchange, Professional, Institutional.
o ACA/CMS User group experience. Knowledge and understanding of policies, procedures,
and constraints.
o Agile/Waterfall methodology
o Utilized Rally, Pivotal Tracker, and Jira Tracking tools for test case creation and defect
logging
o Excellent communication, both written/spoken.
• QA Analyst skills – Mobile and Web Portal - AGILE
o Manual Mobile Testing on iOS and Android Operating Systems
o Configuring mobile devices for testing
o UI/UX Analysis
o Creation of Test users based on Feature requirements
o Manual Web portal testing
o Defect Resolution
o Test Case creation
o User story and defect management
o Analytics
o Testing In/Out of Network
o Break point testing
o Responsive testing
o Facets knowledge
o Mapping documentation
o SQL queries/running scripts
o Scheduling batch jobs
o System flows
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2. URSULA S. HARRIS ||2074 Arbor Ave Norton Shores, MI 49441|| 740.207.7998
u_harris@yahoo.com
• Projects - AGILE
o Priority Rewards - Self Funded
o Priority Rewards - Fully Funded
o Spectrum Health: Provider Finder – Mobile/Web
o MyHealth Responsive – Mobile/Web
o MyHealth: View, Download, Transmit – Mobile/Web
o Health Navigation(online clinical health management) – Mobile/Web
o Priority Health Claims Rewrite: Go Paperless Go Green – Web
o ACA (Affordable Care Act) – QA End To End Testing
o Incentives Platform (promoting wellness within an organization)
o National Encounter Data Systems (provides claims data based on CMS requirements)
o Revenue Maximization Risk Adjustment (Risk Adjustment per CMS requirements)
o Individual Billing/Enrollments
PROFESSIONAL EXPERIENCE
Client: Spectrum Health/Priority Health (1 year 6 months) 10/2013 – 04/2015
IT Software Quality Assurance Analyst
• Interacted with all members of the project team including architects, Developers, business analysts, systems
analysts, project managers, and Product Owner.
• Attended project stand-ups daily.
• Worked with the development team to successfully integrate testing into each development phase.
• Developed and executed formal test strategies, test plans, wrote and executed test cases/scripts, and
validated results.
• Participated in Sprint Planning Sessions, assigning points to features, and prioritized Development/QA
tasks.
• Monitored, evaluated and made recommendations on QA tasks within enterprise-wide processes such as
change control per each release.
• Performed testing procedures to ensure all Insurance and Delivery systems, products, and services met
company standards, UAT requirements, business requirements, and change control requirements.
• Created test cases to thoroughly test and verify expected software results to ensure proper system operation
and effectively reduce defects.
• Interfaced with Development team via tracking tools: Rally, Pivotal Tracker, and Jira
• Executed manual testing
• Compared expected results and logged /tracked defects.
• Facilitated Defect meetings by reviewing testing results and provided recommendations based on issues
discovered.
• Compiled Executive Summaries with QA recommendations on 'release to production' concerns.
• Participated in Retrospectives at the end of each project to discuss what worked and what did not.
Client: Priority Health (1 year 2 months) 08/2012 – 10/2013
Business Systems Analyst
• Defined large, complex system scope and objectives based upon the business needs.
• Held a strong understanding of applicable business or clinical systems and industry requirements.
• Devised/modified procedures to solve complex problems, considering software applications,
capacity, and resource availability.
• Analyzed business and user needs, documentation of requirements, and translation into proper
system requirement specifications.
• Participated in project leadership by documenting scope and defining implementation procedures.
• Provided technical project management, often leading work on new implementations and
upgrades of related systems, and handling multiple projects simultaneously.
• Documented and drove best practices throughout the system.
• Effective and self-sufficient in working within a diverse technology portfolio
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3. URSULA S. HARRIS ||2074 Arbor Ave Norton Shores, MI 49441|| 740.207.7998
u_harris@yahoo.com
Sadikov,Raney, and Associates (4 years 8 months) 04/2007 – 12/2011
Business Analyst
• Managed and maintained a consistent database of available securities and bonds available
daily/weekly.
• Coordinated and participated in planning, estimating, and performing analysis tasks.
• Contracted with Investors to forecast their investments.
• Served as a liaison between the banks and the private principles.
• Compiled weekly status reports.
• Scheduled executive travel arrangements/Passport updates
• Negotiated contracts and terms of engagements.
• Created process flows for the various banking instruments, securities, and bonds.
• Delegated marketing tasks.
• Conducted complex meetings between countries via Skype, conference calling.
• Researched market trends.
• Responsible for establishing new relationships with investors.
• Created Pay Orders, Fee Agreements, and NCNDs.
National City Bank, Columbus, OH (1 year 6 months) 09/2005 - 03/2007
Lead IT Analyst
• Project was on their EFT/ACH systems.
• Coordinated and participate in planning, estimating, and performing analysis tasks.
• Set up project teams for development, system upgrades, consolidation, and conversion projects.
• Provided on-call and operational support.
• Managed many moderately complex projects and conducted meetings.
• Processed documentation and training experience.
• Planned, estimated, documented, and analyzed business requirements.
• Compiled Testing strategies.
• Testing (system testing, regression testing, and unit testing).
Nationwide Insurance, Columbus, OH (1 year 5 months) 12/2000 - 05/2002
Business Systems Analyst
• Assisted in the development and implementation of the Nationwide Insurance Internet website.
• Led ongoing maintenance, advancement, and support of the internet applications.
• Prepared presentations for scheduled press releases.
• Obtained working knowledge of Project Methodology and Project Management.
• Served as liaison between the systems and business customer groups.
• Lead projects for new and modified business processes.
• Managed the communication of detailed technical information and assistance to customers, systems
groups, management, and external sources.
• Analyzed the business and systems needs, requirements, and processes.
• Maintained a comprehensive understanding of customer’s business products and processes, project
management, and systems and data processing technology.
• Developed Action Plans, established target data for projects, assigned tasks to team members, and
documented the progress.
• Compiled Business Requirements, Test Plans, and supervised the execution of testing and
evaluation of the results.
• Determined resource needs and interface contacts.
• Identified improvement opportunities and implemented innovative course of action.
• Created project plans.
• Determined time and resource requirements to ensure the forecasting of project hours and budget.
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4. URSULA S. HARRIS ||2074 Arbor Ave Norton Shores, MI 49441|| 740.207.7998
u_harris@yahoo.com
Nationwide Insurance, Columbus, OH (1 year 1 month) 11/1999– 12/2000
Business Systems Analyst
• Served as liaison between the systems and business customer groups.
• Lead projects for new and modified business processes.
• Managed the communication of detailed technical information and assistance to customers, systems
groups, management, and external sources.
• Analyzed the business and systems needs, requirements, and processes.
• Maintained a comprehensive understanding of customer’s business products and processes, project
management, and systems and data processing technology.
• Developed Action Plans, established target data for projects, assigned tasks to team members, and
documented the progress.
• Compiled Business Requirements, Test Plans, and supervised the execution of testing and
evaluation of the results.
• Determined resource needs and interface contacts.
• Identified improvement opportunities and implemented innovative course of action Created project
plans.
• Determined time and resource requirements to ensure the forecasting of project hours and budget.
Nationwide Insurance, Columbus, OH (11 months) 09/1998 – 08/1999
IT Technical Recruiter – Consultant
• Assigned to the “365 Project” to outsource IBM and hire 120 IT candidates in 1 year.
• Sourced for top candidates through multiple channels including web search, phone screens, email contact,
and participation in networking events.
• Effectively sourced for top talent based on organizational requirements
• Created a strong candidate pipeline.
• Worked with candidates through the entire hiring life cycle, from intake to interview to job offer.
• Partnered with Hiring Managers to develop new recruitment strategies and gave feedback on what was and
was not working.
• Utilized various tools such as internal databases, social media, advanced internet search, referral networks
to identify and select top technology consulting talent.
• Developed ad-hoc sourcing and recruiting strategy.
EDUCATION
Franklin University, Columbus, Ohio
• Business Administration -
Pine Hedge Preparatory, Poland Spring, Maine
• Advanced Studies - Diploma
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